This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 Jeep Cherokee. The vehicle was purchased during the winter and the contact did not notice any failures at the time. Once the summer began, he noticed that the air conditioning was not producing cold air. During that same summer, he took the vehicle to the dealer for a diagnostic. They found no failures or leaks, but added fluid to the air conditioning system. This repaired the failure for the remainder of the summer. The following year, the failure recurred. A private mechanic was unable to find any failure and added liquid to the air conditioning system again. This remedy lasted towards the end of the summer; however, the failure recurred and progressively worsened the following year. The fluid added to the air conditioning system only remedied the failure for no more than four weeks. The contact could no longer afford to keep going back to the mechanic. He took the vehicle back to the shop that repairs air conditioning in vehicles and the mechanic stated that there was a leak in the evaporation in the air conditioning evaporator. The technician stated that the failure should be under warranty and referred the contact back to the dealer. The vehicle failed inspection and was taken back to the dealer for repair. The dealer stated that the leak from the evaporation in the air conditioning evaporator was not the cause of the failure. The contact believes that there should be a way to determine the cause of the failure and provide a solution. The failure mileage was 2,000 and current mileage was 53,000.
2001 Jeep Cherokee front brake rotors corroded. The rotors also flaked creating a hazardous condition. The dealer was aware of this prior to the end of the warranty period, but did not correct this defect. The consumer also experienced standing water in the foot wells, A/C failure, fan failure and the doors not being aligned properly. There is a brake recall for this vehicle, but the recall number was not given.
Problems with standing water in the footwell, failed air conditioner, rubbing fan and door adjustments. There was standing water in the passenger foot well. The vehicle also needed new brakes due to rusted rotors. The consumer requested reimbursement.
There is vibration in the steering wheel. Gears are stuck when trying to change gears. Dealership is aware of problem. Steering wheel does not lock. Consumer feels vibration in steering wheel, gas pedal, passenger door, gear shift, and passenger seat, consumer hears a noise that sounds like it is coming from the rims. Air conditioner switch needed reset. Hood is out of line, drivers side door panel needs replacing and there is a gap at the top of the outside. Engine light is illuminated. Glove box light went out. Upper ball joint was replaced.
Vehicle is experiencing problems with the electrical system and wiring harness. Consumer has purchased vehicle a week ago, and within 4 days vehicle was taken to dealer. Dealer has since kept vehicle with no remedy. Periodically, the power windows did not work. Airbag light would come on and off, and air conditioner would not work. Also, vehicle had a gas fume smell after vehicle would not start.
A D V E R T I S E M E N T S
- New York, NY, USA