Notes: There's no way around it, the Cherokee's transmission is junk. There's no other explanation for why a vehicle, usually with under 40,000 miles, would have so many complaints


fairly significant
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
14,603 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Cherokee fuel system problems

fuel system problem

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2014 Jeep Cherokee Owner Comments (Page 1 of 2)

problem #24

Dec 192016


  • 35,750 miles


Just under 36000 miles went to fill up with gas and as soon as I started the pump the gas cuts off as if I had a full tank. I tried tilting the nozzle, pulling it out a bit, trying to slowly pour, etc and nothing worked at two separate stations. Brought the Jeep into the dealership and it was diagnosed as either a bad check valve or board sensor which requires a new gas tank. Was told the gas tanks are back ordered from the supplier with no eta and sent home with my Jeep. Hoping the gas tank comes in quickly since it take a long time to fill up and because I cannot go by the automatic shutoff I risk over fueling the vehicle if I try to fill it up all the way.

- Hopewell Junction, NY, USA

problem #23

Mar 072016


  • 40,000 miles
When I pump gas into the Jeep, it cuts off after only a very small bit of gas has been pumped. The fuel gauge will show that I am low on fuel, I will stop to get fuel, when I pump the pump auto cuts me off as if the tank is full. There is also a backsplash of fuel inside the hose. I had the car serviced in March 2016 and the notes indicate that a filler tube was replaced. Now it is December 6, 2016 and I am having this same issue. When I read the Jeep owners boards, this appears to be an issue with many Jeep models and for many model years. It worries me that I will be stranded out on the roads and not able to fill my fuel tank to carry on with my trip. Also, I am concerned about the gas backsplash. While I have not yet seen the gas leave the tube, it does back up to the point I can see it and one thinks it will back out of the car altogether. I just don't see how this can be safe. Since it happens when I am pumping gas, the vehicle is always parked and turned off when I experience this issue. On some of the boards, it is recommended to back up the gas pump and try it different angles within the tube. No matter how much I back the pump up or angle the position of the pump, it cuts off after only a tiny amount of gas being expelled into the Jeep tank.

- Bowling Green, KY, USA

problem #22

Oct 072016


  • 25,700 miles
Vehical has lost power 4 times while driving. Almost causeing a collision with the vehical behind me. Vehical was diagnosed by private mechanic dealership does not have any available appointments and parts are not available at this time to correct the recall. This vehical is unsafe to drive and has been reported to Jeep but they cannot help till it is diagnosed with a certified Jeep mechanic

- N Cape May, NJ, USA

problem #21

May 012014


  • 150 miles


Main issue is with the nine speed transmission on our 2014 Cherokee. We have had issues with this transmission from the day w bought car. Initially there were the bumps, bangs, knocks and hard erratic shifting both up and down shifting. Now with 20,000+ miles, and many-many trips to dealer we are still having to deal with a situation in which the transmission has been "flashed" to remove second gear on downshift, thus hanging up in third, and causing vehicle to almost stall out when trying to accelerate from a slow, non-stopping speed. This has created some gut wrenching as well situations. The only way I have found to overcome this problem is to manually shift into second gear - - - and this is supposed to be an automatic transmission. My wife generally uses this car and does not really understand the "manual shifting part". hopefully, she won't get injured or worse in this thing!!! this needs to be fixed!!!!!

- Statesville, NC, USA

problem #20

Jul 082016


  • 69,000 miles
Vehicle doesn't idle at stop signs or light, often the engine shuts down if brake is applied abruptly. When selecting drive from reverse the vehicle engine dies and same with turning left or right if your feet is not on the accelerator pedal. Happens both on the highway or around local streets.

- Royal Palm Beach, FL, USA

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problem #19

Jul 072016


  • 28,000 miles
I have a 2014 Jeep Cherokee. 3 recalls (shifting, wipers and lift gate) still waiting on the parts for the lift gate. Massive shifting issues. Low speeds transmission slams into the lower gear and hesitates to shift in a higher gear. Sitting in a line the car will jump forward even with foot on the brake. Driving approx. 60 mph on interstate rounded a curve, the transmission did a weird noise and the whole car shifted to the right, the car slammed into the lower gear, almost loosing control. If you do not come to a full stop before trying to accelerate, there is a 2 to 5 second hesitation before it will downshift and go forward. I have almost gotten into several accidents because of this. Driving down a street at approx. 25 miles per hour the car accelerated then downshifted almost immediately causing a whip lash effect. I have had it looked at the dealer every time I have taken for a oil change and they say Jeep knows it a problem but don't know how to fix it. They do updates on the system but nothing has helped. This last time made it worse. How long does Jeep have to "know" a problem exists before they fix it or buy them back" does someone have to die" it has been very close several times. There have been so many incidences its hard to pick just one. This has been a constant problem since the first "update" about 6 months after I bought the vehicle. I have a special needs child, I don't have the money to try to trade this car off as upside down as I am...I need some help.

- Plattsmouth, NE, USA

problem #18

Apr 172016


  • 25,000 miles


Vehicle lost power in the middle of a busy intersection. The throttle control warning light, and the check engine light came on. This is a very serious safety hazard as two vehicles almost collide with me due to the sudden loss of power and stalling.

- Austin, TX, USA

problem #17

Apr 152016


  • 26,000 miles
After starting my vehicle first thing in the morning, I drive less than a 1/4 mile, my Jeep will suddenly lose power and stall. This happens in traffic and I become a traffic hazard in heavy traffic. The vehicle tells me to put the shifter in "park" and once I do and attempt to restart the vehicle, it usually takes several attempts, but it will start. Due to the issue, vehicles stack up behind me, others attempt to go around me, and when the vehicle does regain power, it chugs along for another 1/4 mile before it seems to be running normally. My vehicle only has 26,000 miles on it, and I should not be experiencing this issue. I am bound to get hit in traffic when my vehicle loses sudden power the way that it does. I lose power steering, and at this point, I am unsure if the air-bags would operate due to the power loss.

- Austin, TX, USA

problem #16

Jan 162016


  • 16,539 miles
I started my car with push button ignition and it immediately accelerated to 4000 RPM and stayed at that speed for over 20 minutes. During that time, I was unable to turn the car off and could not shift the car. When the engine finally returned to a normal idle speed, I could shift the car but could not accelerate the engine. I would press the gas pedal and nothing happened...the engine remained running at idle. I called to have it towed to the dealer and after it sat for an hour or so, it was able to be driven on to the flatbed truck. The check engine light was on. After 5 days, the service manager called and said that they couldn't find anything wrong with the car. The check engine light was not on and there were no codes indicating a problem. They did nothing to find or address this problem and I'm concerned that it could happen again while I'm driving the car. I am also concerned that the engine could have been damaged by running continually at 4ooo RPM for over 20 minutes.. I would assume that this event was caused by a software problem, so I am confident that it will reoccur. Frnkly, I am afraid to drive this car.

- Calverton, NY, USA

problem #15

Jan 182016


  • 15,995 miles
My vehicle has had continuous issues of jerking/missing gears when it shifts, when I took to be checked I was told it was a known problem with this vehicle and there was nothing that could be done until the engine blows up. I was not notified of any sort of issues when I bought the vehicle new. I have also now had continuous problems with my vehicle not starting from being stationary, multiple times it has not started after being off for a period of time, ie 24 hours, but also numerous times my vehicle has shut off while in motion, I was driving down the road and my vehicle just shut off completely, no lights, no gas, no radio etc. I was luckily on the side of a non-busy road at that time about to turn onto a main road. I had both my children in the vehicle with me. I was unable to start my vehicle from this now stationary position for approx. 15 minutes I sat idle in the road with my children in the car. Another time my vehicle shut off while I was driving in a busy intersection my car shut off as I was turning and I was almost T-boned my vehicle started up after trying a few times and I was able to get out of the road way. Once I was parked in a parking lot to collect myself, my vehicle would not start again. It took approx. 4 times trying to start it again. I have contacted the dealership again and will be taking it back, to be checked. When I took it to them the first time for it to be checked as to why it shut off and they could only come up with that it was low on oil, they did an oil change and said nothing was wrong with my vehicle, which clearly the oil wasn't the problem because it has only been about 400 miles since the oil change.

- Waterford, CT, USA

problem #14

Aug 292014


  • 350 miles


Ordered car through brown motors, located in petoskey mi. Salesman has been conducting business with the family for many years. Car replaced vehicle affected in a major flood, Aug. 12, 2014. Picked up car from vehicle courier at a location offsite of the dealership. While driving on the expressway few miles and coming to a stop due to traffic, I noticed that the front end on the passenger side made a very noticeable wobbling motion between 5 and 20 mph. Vehicle has repeated the wobbling sporadically at the same speed upon acceleration and occasionally when coming to a stop. Took the vehicle in and had two recalls performed. One for the side curtain airbag and another for the transmission module. The transmission module adjustment did nothing to amend the front end wobble. Also, on occasion when accelerating to pass another vehicle, the engine revs up to almost the red line on the tachometer before the transmission shifts and the car actually increases in speed. Luckily I have never experienced this on a two lane road while passing another vehicle. Other than that the vehicle performance has been adequate.

- Clinton Twp, MI, USA

problem #13

Apr 012014


  • 12,905 miles
On April 1, 2015 while accelerating from a complete stop to merging into on coming traffic the transmission disengaged and the car lost all power. Warning came on the dash telling me " transmission needs service. No power. Pull over to side of road. Put car in park and shut off engine." This happened again on July 17, 2015 while my wife was making a left hand turn from a complete stop. The transmission disengaged again and she lost all power. She was nearly rear ended by a semi truck who was behind her but made the left hand turn without slowing down. She had our 2 grand daughters in the back set and was scared and afraid for their safety. This 2014 Jeep Cherokee model has had continued issues with the 9 speed transmission and all Jeep does is issue software upgrades to try to eliminate the shifting and poor acceleration problems this transmission continues to have. With the transmission disengaging at lower speeds someone is going to get killed if not seriously hurt. The NHTSA needs to issue a recall to Jeep before someone is killed by this faulty transmission that was brought to market before long term test could be conducted on it to make sure it functions properly and safely.

- Prior Lake, MN, USA

problem #12

Dec 232014

Cherokee 4WD 4-cyl

  • 21,200 miles
My wife was on her way to work for the last day before christmas and got 2 blocks from the house before calling for help. The vehicle lost power and luckily she was able to get off of the road. It was rainy both the day before and that morning also. She said there was a message that came up saying shift into park and start the car. She couldn't get it to start again. I met her and after trying, got the car going but noticed that I didn't feel any response or hear any engine revving when pushing the gas pedal down. It also seemed to start fairly rough. She took my vehicle to work. I checked the vehicle later and it started ok. The battery voltage was the normal 12.6V and 14.7V when running. At first I thought it was a fluke. The next day as the vehicle wouldn't start. We decided to wait until fri morning with christmas being thurs. The vehicle did start before the flatbed towed it off to the dealer. The dealer had the vehicle all day and was about ready for me to pick it up when they noticed a loss in pressure at the fuel pump and decided to replace it. After we got the vehicle back it ran ok for a few days but then on 1/3/2015 it cut out again about two blocks from our house in the other direction.. it was again rainy outside. She again saw the same message. I met her and got it started again but also again noticed no reaction to stepping on the gas pedal. When I shifted it into reverse it then seemed to react to giving it gas fine and drove home ok. We took it to church and around town the next day and it seemed fairly normal. Having gone through rough shifting problems with this vehicle early and two transmission problems with Chrysler Grand Voyager and then this Jeep and the articles on this site that seem to be pointing to Jeep transmissions I think Chrysler better come up with the right fix very soon before someone gets killed.

- Middletown, MD, USA

problem #11

Dec 052014

Cherokee 4WD 6-cyl

  • 10,000 miles
I was traveling on the interstate in the left lane at highway speeds when I lost my forward drive gear, my vehicle rapidly slowed causing vehicles behind me to break. My display was telling me to shut the engine off and restart the vehicle. My gear shift indicator was flashing rapidly between drive and natural. I tried to get over to the right lane then the shoulder as other vehicles avoided me. My check engine light was on and I had no ability to accelerate. I got to the shoulder, put the vehicle in park, shut off the engine and then restarted. I was then able to proceed directly to the dealer along the shoulder of the interstate without further incident. My check engine light remained on. The service manager ran a quick check and said the vehicle recorded over 20 faults at the same time which ranged from disengaging the anti lock breaks to disabling my forward drive. He said he had never seen before. He returned the vehicle to me the same evening because he did not know how to fix it, but said it was an electrical failure of some type. I contacted Jeep case # 26113535. Although they attempted to resolve the issue they ultimately closed the case because once the dealer initially cleared the faults the vehicle could not be diagnosed until it happens again. I contacted Jeep reference number 26160146 and expressed my concern that they had closed the case claiming that I had not taken the vehicle to have it diagnosed even though they had talked to the dealer who told them he could not do it. Jeep wants me to wait until it happens again. If I have to wait the until next time my vehicle looses all forward drive and ability to accelerate out of a dangerous situation there may be a fatality or major accident depending on where, traffic conditions and weather conditions it happens.there is obviously something wrong with the vehicle which Jeep is choosing to ignore..

- Lorraine, NY, USA

problem #10

Nov 112014

Cherokee 4WD 6-cyl

  • 5,485 miles
The transmission on this Jeep has numerous problems, but safety issue is that vehicle adds fuel when you are slowing down or stopping. Prior to shifting down from 8th to 7th on an interstate, and worse, when in city traffic shifting from 5th to 4th when the tachometer actually goes up 1000 RPM or more causing you to brake harder. This is particularly dangerous when on ice and hard packed snow. This is not deceleration due to compression, but an actual addition of fuel just as if you hit the accelerator. It has done this since new, but is getting worse and Chrysler has not addressed the issue to date. It has been in for repairs 2 times.

- Erie, PA, USA

problem #9

Jul 232014


  • 4,500 miles
When decelerating for a speed zone, the transmission downshifted from 5th to 4th, the rpms went up approximately 1000 and the car accelerated. The 'unintended' acceleration characteristic is also evident on downhill driving in the mountainous terrain. This occurs or a frequent basis and was evident prior to, and after, a transmission/tcm replacement. My wife no longer feels safe driving this vehicle and has gone back to using her Subaru for commuting. There are obvious issues with the engine/transmission control firmware/hardware which need to be addressed.

- Weaverville, CA, USA

problem #8

Aug 282014

Cherokee 4WD 4-cyl

  • 1,583 miles
Car stalled 6X with my 4 and 5 year olds in the vehicle. Smoke billows out of back of car. Ignition coil, spark plugs, filter and oil replaced. 9/2/14 car shifting incorrectly. Computer system reset due to transmission issues. Customer told to bring back after drives 500 miles for oil consumption test. 9/29/14 oil consumption test failed. Pvc intake valve replaced. Dealer to drive car 250 miles and test oil consumption again. As of 10/3, no resolution. Customer has requested replacement from manufacturer. Not approved as of yet.

- Westfield, NJ, USA

problem #7

Jul 172014

Cherokee 4WD 6-cyl

  • 2,000 miles
When starting vehicle from a stop (not initial start up), the Jeep has a tenancy to loose power and becomes unresponsive from the gas peddle. When this happens, I have to just let off the gas and then give it 2-3 seconds before being able to have acceleration power. Needless to say, I have to give much more room when turning. Along with this issue, I have a issue with power when driving (again after stopping, never initial start and drive) where the engine revs high, even when I let off the gas, and it does not increase speed, and looses speed and power. I do the same thing where I let off the gas for a few seconds till the RPM drops and then can resume driving again.

- Huntsville, AL, USA

problem #6

Jul 142014

Cherokee 6-cyl

  • 2,000 miles
On occaision when accelerating the car seems to be in limbo, not accelerating and losing speed slightly.

- Hammond, IN, USA

problem #5

May 012014

Cherokee 4WD 6-cyl

  • 350 miles
When starting from a cold start the engine and/or transmission jerks multiple times for the first minute during driving. After the first stop, the car settles down and does not seem to do it again.

- Hammond, IN, USA

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