CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
7 / 15
Injuries / Deaths:
2 / 0
Average Mileage:
29,141 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jeep dealers have been unresponsive in resolving/fixing recall W47 leading to the lack of functionality of my Jeep Cherokee 2015, requiring tow from chester, md to alexandria, va given the vehicle could no longer be driven. Dealer now suddenly has "recall fix" (not available after 9 previous calls/messages between 7/21/2020 - 8/22/2020 when dealer reps never returned a message/call). They claim as of today (after Jeep was dropped at dealer by tow truck), the recall fix has been done - but say the transmission light is still on and needs to be repaired/paid for by the customer. I believe this could be further result of not fixing a dangerous recall situation which could have damaged the car beyond the recall related to front wheels, transmission, loss of power, loss of park function. My vehicle stopped running, all transmission service/ABS and parking brake service lights went on simultaneously and the Jeep rolled backward until I turned it off. Thankfully I had gotten off of busy highway and experienced this at an exit and then parking lot where I waived other drivers around me, parked the vehicle and then it was placed on a flat bed tow truck. Dealers are not taking this recall seriously. More details attached. The issue has not yet been resolved by ourisman alexandria where my vehicle was towed and is still located.
Approx. 4:45pm when the temperature was 117, I was parked, with the engine off, waiting to pick up my dog at the vet. I had just driven 15 miles to this location = 25 minutes. Waited over 20 minutes for dog to be brought to car. When ready to leave, car would not start, all service/dash lights come on. (had air, radio, lights} waited over 40 minutes and finally car started. Drove directly home, again the 15 miles in about 20 minutes, backed into driveway, put car in park (did not turn engine off), took dog inside. When putting car in reverse to put car in garage, car stalled out. This was twice in one day!! this has been happening for the last 2 years on very hot days. Why no research/recall on this stalling out issue??
Vehicle dies at speed on the interstate. No warning only one error when it happens pertaining to the start/stop system needing service. Has also happened sitting in a parking lot at idle. Oil level is good. Battery is new. Dealer replaced the pcu but problem happened again the same day we left the dealer. So far they have had it another week and cannot duplicate the problem. No obdii error codes.
While driving 30-55mph on multiple occasions the car lost all powersteering and the engine shut off for no apparent reason! terrifying experience, wouldn't restart for about 15 minutes on the side of the highway with no check engine light set before or after no other driveability problems present during this time
I was at a red light trying to make a right turn. Suddenly, the car stalled. My steering wheel was also frozen that could not be turned anymore. The dashboard displayed "shift the gear to P". my steering wheel was also frozen that could not be turned anymore. After I did that, I was able to restart the car. This happened on a city street but still very scary due to stalling. I checked online and it seems there was a recall about stalling before, but I was not contacted by Jeep; and I did not send my car anywhere for this matter.
While driving vehicle on highway at 55 mph dash lights start blinking on then off several times. As I lifted my foot off the accelerator the vehicle completely shut off right in the middle of the highway! I shifted into neutral and restarted engine. Then as I stopped at a red light the engine shut off again while auto start /stop was disengaged as I restarted the auto start stop light came on and vehicle started. I continued to drive the vehicle. As I drove the dash lights continued to flash on and off, now the engine light came on and will not go out? the vehicle is a safety hazard to both my family and other motorists, as to the fact that the engine shuts down at will with out notice or warning of any type. Thank you please help me I do not want to die from a crash because of this problem!
An error that continues to come and go is to 'service shifter.' It is apparent there are moments that the shifter sputters, the car will not shift gears (automatic) and refuse to accelerate. The check engine light also comes on for this. Deal ships do not seem to act aware of this issue, but it seems extremely prevalent online. It appears to be based on a faulty shift in the vehicle or bad wiring. However, the deal ships act like nothing is wrong but will change it for you for around $7,000. The car sputtering and refusing to shift while trying to accelerate is extremely dangerous from faulty components and needs to be investigated. It's clear a recall is needed for this.
My car has cut off twice. Took car to Firestone they couldn't figure out what was wrong. Had an oil change since I was there. Called a Chrysler dealer while waiting just to find out other people with my car have had the same issue with an oil consumption issue. Car cutting off. Then able to restart. Alert ding going off but nothing would light up.
Car is equipped with a stop start feature to conserve fuel usage when the brakes are applied and held at a stoplight the engine stops running as it should. The problem is the stop start feature no longer functions as designed. This feature has failed in the past and repaired March 2018. Functioned normally until October 2019 and remains in a not working condition as of May 2020.
Vehicle jumps back when exiting off interstate at high speed to lower speed. Once yielded or stopped and hit gas pedal to move, vehicle jumps, pops, doesn't engage to move forward on acceleration. When stopping at a sign, have to be completely stopped so vehicle kicks back then when accelerating, there is a hesitation. Vehicle kinda leaps forward at faster speed then what pressure is on the gas pedal. This has happened numerous times.
The "service shifter" notification on the dash first came on in December 2018 - I took it to larry miller Dodge, they supposedly fixed it. Now, I'm getting that same message again. I took it back to larry miller Dodge, and was told for them to be able to properly diagnose and fix, it has to be on before they can do anything. I don't recall them telling me that the last time I had it in for this same problem. In reading online, there are many people that have had this same issue. There are literally thousands of complaints on cargurus website about this very issue. The "service shifter" comes on the dash, and all the red lights light up by the shifter. So far, I have not had any issues occur with not being able to drive or start the car. But it's starting to appear more frequently. I would say it's come on approx. 6-7 times in the last 2 months. It has come on both in motion and just getting in the vehicle to leave in the morning. It had happened both in the city, and on the highway.
With the vehicle in motion and at all rates of speed, while braking, with the vehicle in drive, the engine and all electronics have shut off. Difficult to safely exit the road to put the vehicle in park and restart it. Has happened on multiple occasions now.
Car loses power in the first 3-7 minutes of driving. I am starting my car, pulling off, and the car loses power, says something putting the car in parking gear. It has stopped in the middle of the street. This is dangerous. It has happened multiple times. It only happens when I first start the car in the morning. It does not happen teh rest of the day.
The contact owns a 2015 Jeep Cherokee. While driving at 60 mph, vehicle started to shudder with an unknown warning light illuminated. The was unsure if the warning light illuminated was the eps warning light. The ignition was cycled off and back on but failed to fix the failure. The vehicle was taken to route 46 Chrysler Jeep Dodge located at 1655 us-46, little falls, NJ 07424 (973) 339-7752, to be diagnosed. The contact was informed of a misfire on cylinder number 3. the vehicle was not repaired. The failure recurred. The contact referenced NHTSA campaign number: 15V676000 (engine and engine cooling) as a possible solution for the failure. The manufacturer was informed of the failure. The failure mileage was 112,262.
Was driving down road and car shuts down and says must be in park to shift then traction light engine light battery/alternator light comes on have to pull over turn car off take key out put back in let in try to turn over a few times then will start I will be going anywhere from 30-60 mph and it does it I take it to dealer can't find the problem due to it not happening in there possession
A D V E R T I S E M E N T S
- Arlington, VA, USA