CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.
10.0
really awful
Crashes / Fires:
6 / 15
Injuries / Deaths:
2 / 0
Average Mileage:
28,880 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Service brake system keeps coming on after multiple times taking it to the dealer and then fixing it. It won't let me drive the vehicle and has slammed the brakes on me while the car was moving. I've looked up and I am not the only one have this problem with the Jeep.
2015 Jeep Cherokee radiator leak, needs replacement, vehicle meticulously maintained, serviced by local Chrysler/Dodge/Jeep dealer. Three year old vehicle with 70,000 should not need a radiator replacement. Wondering if this is a common issue that should be covered under a recall.
Periodicallly, car will not start at first. When it does, it says service transmission. Transmission jumps and will not shift into second. When it is so shift, the transmission dies. I have to stop, put it in park and start over.
The car lurches forward when stopped and has started the car has physically started jumping forward while and seem to have a lot of trouble changing from one gear to the next. I had the car in when I first purchased it and they could find nothing wrong. It has done this off and on since I have owned the car.
- Simpsonville, SC, USA
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After driving car less than 5 miles on local roads at a slow speed, smoke began to come from the hood. I parked the car and exited the vehicle. Shortly after exiting the vehicle the vehicle was consumed by flames and an explosion happened. Fire department was on scene and a witness to the explosion.
When trying to start vehicle the dash electronics flash transmission maintenance required, brake maintenance required. The steering wheel gets hard to turn. When you put your foot on the brake to turn over the engine the car stutters as if there is no battery power. It turns over once, starts, then shuts off. The car will start once then you will need to step on the gas while still in park for the car to stay on. Cause unknown.
Driving up grade coming to a stop, then starting again, the transmission spins then bangs into gear, a violent movement. And now my car is just stalling. Usually when starting out down a grade after taking my foot off accelerator, car stalles
My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.
Service shifter prompt, all lights on gear shifter light up at the same time, sometimes will not let me shift, sometimes does not effect driving but will not go away until car is parked and turned off for a period of time
Start/stop failing to work or works when it shouldn't. I took my Jeep to the local dealer 4 or 5 times. One visit they kept it for 3 days. They even talked to Chrysler regarding this issue. So they replaced the battery for this. Didn't help. Now the warning still comes on at different times. Sometimes it doesn't shut down at all when I come to a complete stop and sometimes it does. I also noticed the Jeep not shifting right. This has happened 5-6 times. Not sure if one thing is connected to another but I am very concerned. I have my 3 grandchildren in the Jeep often and don't like this faulty issue. What are my options?
While driving car home from work in sunny weather conditions, the cars dash beeped and lit up with the battery warning. My car stopped exelerating but all of the electrical in the car still worked. After trying to get it to turn over again it just rattled. I was able to get a jump and head home where we looked deeper into the problem. We finally took it to a mechanic who said that the starter, battery, alternator were all working and in good condition and had no clue why it would have died on me for no reason. I do not feel safe driving my child around on the highway or any busy/construction areas if my car could stop on a dime without warning. Not fixing this problem could result in someone getting hurt or even killed.
I was stopped at a traffic light and the car just stalled. I had to restart the car twice before it turned on, drove about 2 mins and had to stop for someone turning & the car stalled again. That time only took one try to restart.
Engine dies while driving down the road & after 10-15 minutes vehicle will start. This has happened numerous times & each time I have brought it back to normandin Jeep in san jose, ca. Of course it is running each time when I get to the dealership & I always get the same story. Low oil or oil pressure. I currently have less than 40,000 miles on the Jeep & my first incident began with 15,000 miles......... then again & again & again. I live in silicon valley & have a one year old son. The freeways are busy and this has become a dangerous situation. According to my online research........ this is an inherent problem with the Jeep Cherokee..........but........ the dealership does not want to admit this. On my last visit about a month ago (less than 40,000 on odometer) they (normandin) told me the problem was with the oil pressure sending unit & this would not be covered under warranty..........even though this issue began a couple years ago. Service manager said that because this has been an ongoing problem.......... he would replace the unit and charge me only $100. With a job & a one year old child..... I certainly did not have the time to argue. They replaced the unit & filled my Jeep with oil and I left the dealership. Well............ my Jeep just stranded me again. Same problem & I keep calling the dealership (for the past 5 days) and the service manager has not returned my call. I simply do not have the time for this. Plus I am scared to be on the road to my work with my young son in the back seat (I drop him off at day care). I write the NHTSA because I'm aware that there are so many people who have experienced this issue. Only difference is that perhaps their local Jeep dealer repairs the problem............ whether it be with a new engine or whatever. Can you please help ?
Today being 7/26/2018. Today my vehicle just shut down while coming to a stop sign in the morning, and again in the afternoon when making a U-turn. And for about 2 weeks before, a few times I felt the engine attempt to shut off when coming to stop signs and lights, which the vehicle shaking would take place and the motor sounded like it was going to die. In the case of transmission, for the past month in random moments while stopped at an incline or turning onto an incline street, the gears would delay shifting into the next gear, and it would sound like RPM was reaching higher than normal rotations before actually shifting into the next gear, the car jerking from the catch. All events occurred while vehicle was in motion, on streets, both when turning or stopping, or incline climb involved.
While in motion, the vehicle shuts off without warning. A message on the dash says put the car in park to start. The car consumes large amounts of synthetic oil, which should last up to 6 months but only lasts between 700-1000 miles per quart. The oil light does not come on indicating that the oil is low. It flashes across the screen too fast for the driver to see the warning. When the oil is low, the car begins to shut itself off while in motion. This has happened while driving at both high and low rates of speed on city streets and a highway during rush our traffic, nearly causing a collision with vehicles behind me.
The fan belt shredded at 37,000 miles. I believe the pulleys were part of the problem. Driving down the road, the belt shredded. It started overheating quickly.
After a routine oil change, I proceeded to exit a parking lot at 10 mph, pressed gently on gas pedal and heard a very loud pop. Vehicle immediately lost power and was extremely loud. I returned the vehicle to the Jeep dealership that performs my maintenance, and they stated there was a large hole in the exhaust flex pipe. The vehicle is less than 3 years old and less than 60000 miles on it.
I need to file a complaint against Jeep. The transmission in my 2015 Cherokee is awful and a safety concern. The vehicle jerks around so much when I'm driving it, I'm concerned it's eventually going to cause an accident. In traffic it punches forward and stops abruptly because of the transmission. I have taken it back to try to get it fixed and have been told that's just how it is. It's awful that I spent so much money on this vehicle I'm actually scared to drive. Anytime I have a passenger they comment on how the car jerks and unpleasant it is to ride in. I thought it was just me getting a lemon and something I have to deal with but I went online today and there are so many other 2015 Cherokee latitude owners with the same problem. It's really terrible and the company should be ashamed because this is going to lead to many accidents.
A D V E R T I S E M E N T S
- Madison, NH, USA