Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
8,634 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee steering problems

steering problem

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2015 Jeep Cherokee Owner Comments

problem #20

Jan 072017


  • 36,200 miles


The vehicle shut off when driving. After calling a Jeep dealer and asking if they where having any trouble like this. I also informed the dealer that the Cherokee had 36500 miles 500 over covered warranty. I was informed the the work would not be covered so I took it to a local garage. Was told it needs a thermostat. Had to call a dealer after several attempts to locate the part. All the dealer said the part is on national back order. If the part is that popular to replace that you cant keep it in stock than there most be an issue. This vehicle is not safe if this part is causing the motor to shut off when driving down the road at highway speed. Their seems to be a lot of trouble with this vehicle. I hope Chrysler will not just let the issue go hoping that people just deal with it there self. Been to the garage 3 times and still have 5 years to pay for it. It is enough of a problem that I thought I would take this step.called Chrysler customer service first time was disconnected before I could type my massage. Second time was told they could put a rush on my part gee about just make a vehicle that will not get someone killed by shutting of on the highway. Thank you edward mastowski.

- Mill Run, PA, USA

problem #19

Dec 192016


  • 27,000 miles
2015 Jeep trail hawk approximately 1st 10,000 miles electronics multiple alarms no 4 wheel drive, parking break error, check transmission light on while driving. Loss of some steering, heavy... car is shifting chaotically. Check engine no visible issues. Took to dealer ship the next day they re-flashed software kept it for the night no other issues until 12/11/2016 when a duplicate of the first event occurred. Took to dealership same thing as reported before, plus oil leak (no oil in my garage upper oil leak) and the dealership completed a transmission re-call repair to fix transmission errors on the 9 speed. All repairs under warranty to date only cost to me is rental cars and lost time at work. 12/19 duplicate again of two events only difference is the car was having a hard time starting on two occasions today but drove fine. On one occasion the motor starter would not stop engaging the engine and it would not start. My foot was not on the brake, and I was not pressing the start button, it was just stuck in start. I pumped the breaks and hit the engine button and it stopped maybe 20 seconds later. The car always returns to normal after it sits for a few hours all the alarms go away and the check engine light is on but it tests drives fine. Last recall noted the same issue and my recall repair on 12/12 was to fix the issue, at this point feel I am pretty lucky to be on side street a few miles from home when errors occur not sure what would happen on the highway. Just checked the engine and fluids all ok will take to dealership tomorrow. Took pictures of the top of the engine and below the car no leaks no fluid issues seems to be a software or programming issue. The dealership has been great don't think they have much control over the problem.

- Delray Beach, FL, USA

problem #18

Sep 212016


  • 17,100 miles
While driving less than 10 mph, emergency brake came on thus making the car unable to steer or move.

- Corpus Christi, TX, USA

problem #17

Aug 312016


  • 16,300 miles


Jeep Cherokee recall S13 see letter attached. Vehicle was represented to be capable for flat tow at purchase. Recall a year+ later required modifications in order safely to do so. Fca is requiring owners to pay for modifications.

- Norman, OK, USA

problem #16

Oct 192015


  • 3,000 miles
2015 Jeep Cherokee with active drive II. Wobbles when flat towing under certain conditions. Apparently there is a fix for this that was supposed to be complimentry as it is a safety problem. Fac has not informed their dealers of this. They want cost of part and 4 hrs labor to repair. The vehicle I bought says place transfer case in nuetral and tramsmission in park and tow.the vehicle I got requires an accessoree kit to fix the problem. Fca should be paying for this

- Manson, WA, USA

problem #15

Jul 022016

Cherokee 4WD 6-cyl

  • miles
Cpsc: Chrysler: Consumer stated Jeep Cherokee based on years 2014-2016 can develop a wobble in the front end when being towed behind a motor home. The wobble is severe enough to cause the consumer to loose control. The consumer stated the steering, was poorly designed.

- Bay Shore, NY, USA

problem #14

Jul 172016


  • 27,000 miles


While Jeep is being flat towed behind motorhome on down slope & curve of interstate front wheels start severe wobble forcing rig to be stopped before any forward motion can be resumed. Dangerous safety issue as other vehicles behind or beside my approximately 60ft long combo have to brake suddenly to avoid contact. Similar instances reported NHTSA #10881635, 10872379, 10760794. Would molar flat towing wiring kit correct this problem" what is the part # for the wiring kit"

- Clover, SC, USA

problem #13

Jun 292016


  • 14,000 miles
Fca issued customer satisfaction notification S13 - flat tow addendum card in April 2016. This addendum card does not resolve the problem of flat towing. I purchased the 2015 Jeep Cherokee specifically because fca indicated the vehicle is towable 4-wheels down. The addendum refers to a "mopar flat tow wiring kit" which was not installed as part of this notification. As a result, when the car is towed (thus, in-motion behind the towing vehicle) 4-wheels down the front of the car steering "wobbles" (sometimes severely) because the wiring kit is required now. It was not part of the car that I purchased and I believe fca should install the wiring kit at no cost to the consumer as this is a hazard to both the owner and any other person or vehicle that may be in the vicinity when said vehicle is being towed. Note: Website says multiple files are uploadable. Website does not work correctly and only allows 1 file to be uploaded! I have additional files!

- West Warwick, RI, USA

problem #12

Mar 142016


  • 7,500 miles
When I purchased my 2015 Jeep Cherokee one of the main reason was for its ability to be flat towed behind a motor home with ease. After having it for a number of months I noticed it sometimes vibrated while towing. After reading some forums and checking with dealers Chrysler realized that was due to these new models having electronic steering versus the old hydraulic systems and it now requires power to be constant to the steering during towing. Now realize when I purchased it the manual clearly stated the procedures which I followed. Now I receive a notice that says in order to flat tow I need a special harness installed with a cost of parts and labor of over $400. They have now provided an addendum to their owners manual stating all this. My issue is they want the owner to pay to make their vehicle safe when the owner was not the issue here. The owner should not be forced to pay when they purchased a vehicle that was advertised with certain features like safe flat towing when in fact that was not the case. So unless I want to pay $400 I have to tow a car that could vibrate severely under certain road conditions which could cause an accident.

- Phoenix, AZ, USA

problem #11

Jul 162015


  • 941 miles
Vehicle surges forward after a stop at numerous & unpredictable times since purchase. This is very dangerous! transmission has been replaced & continues to do this. There is not any predictability as to when this will occur. Have had vehicle in for service 6 times & they were 'unable to duplicate concern'. I would not be bringing my vehicle in if I didn't have a concern! I have never had as many issues with a new vehicle as I have had with this one! vehicle lurches/jerks/rocks when shifting from forward to reverse & reverse to forward--doesn't always engage immediately. Vehicle has revved with acceleration, would not go forward & then suddenly surged forward several times. Pulls to the right on level surface. Vehicle rolls forward after braking as brakes don't always grab. After a stop, car rolls forward. Many issues with radio jumping around on own & skipping preset stations, volume control, & speakers have gone in & out at random. Hands free cell phone doesn't always work. Navigation screen has gone blank/black while car still running. I have had a very loud alarm go on from navigation screen for unknown reason. I received an assembly 'ignition on' warning after I turned car off. Car wouldn't start after 3 tries, then started. As you can see, the one consistent thing is the surging forward, but always something new & different, also.

- Greenfield, WI, USA

problem #10

Apr 092016


  • miles


The stitching on the leather wrapped steering wheel is very abrasive and is raised just enough to feel sharp and annoying. When turning the wheel inside using the spokes, the stitching is very abrasive and has chafed skin off my thumb. In other areas of the steering wheel, it's just not totally comfortable to grip because of the sharp feeling of the stitching. This condition obviously exists all the time, but is most noticeable and annoying when turning the wheel in wide arcs as in parallel parking.

- N Woodmere, NY, USA

problem #9

Mar 092016


  • 1,070 miles
Engine shuts down stalls out while driving no warning on roadways freeways no power steering or brakes serious injury or death could be a result.

- Henderson, NV, USA

problem #8

Jul 072015


  • 10,000 miles
I leased for 39 months a brand new Jeep Cherokee latitude 2015 at 10/25/2015 on champion Chrysler Jeep Dodge dealer. It will complete 9 months that I have this car. On 3/16/215 there was the 1st recall about an issue on airbags that could open accidentally. On 6/5/2015 there was the 2nd recall (I am not sure what was the issue). On 6/15/2015 I had an issue about transmission system and I couldn't move the car in indy downtown. I couldn't turn the car on. My car was on dealer for service for 5 days. They changed the entire transmission system. On 7/5/2015 I was in NY and I almost had an accident because I heard an alarm and it was popping up an icon on the Jeep panel, and then I realized that the steering wheel was really hard when I tried to turn 90 degrees on a crossroad. I almost hit the curb and the car behind me almost hit me. I needed to turn off and turn on the car several times to move the car. I intended to leave NY on Sunday to work on Monday but I did not feel safe to travel almost 12 hours. I waited until Monday to go to a dealer in NY and check what was wrong about the car. On Monday I went to a Jeep dealer on warwick - NY and they said that they didn't have the spare part to change on my car and that I need to wait at least one more day so they could order and fix. But he also said that I could drive, but the wheel would be hard sometimes. I just need to pay attention on 90 degrees turns and U turns. I came back home listening the alarm all the trip. I left the car on champion dealer at 7/7/2015 and after one day they fixed the issue. At NY dealer they said that need to change some part and on champion they just fixed and didn't change nothing. My car is just 9 months old and I had several and important issues. I bought a new car. I just want to put gas and drive. I already lost several hours of work and I do not feel safe about this car.

- Fishers, IN, USA

problem #7

Aug 152015

Cherokee 4WD 6-cyl

  • 3,500 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while the vehicle was being towed by a motor home, the front end of the vehicle wobbled to the left and right. The failure recurred on two other occasions. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 3,500.....updated 10-13-15 the consumer stated the dealer was unable to make the alignment change that may have corrected the failure. Updated 12/15/2015

- Golden, CO, USA

problem #6

Aug 272015


  • 5,700 miles
I was driving to work on a Thursday morning, the same route I always take, I am very fimilair with the raod and traffic in this area because I have been driving it for the last seven years straight. Well on my way, I got into a accident, my new Jeep has been into the shop a few times for a recall, I have only had the Jeep for 7 months and have had to bring it in 2 times and now a 3rd for an airbag deployment issue. Anyway, I was driving to work and my Jeep does this thing where it feels like it shuts off when I am stopped and turns back on when I begin to move, I noticed it when I first purchased the Jeep when I brought it in to the dealer, they told me it is suppose to do that because of the four wheel drive, I said ok fine I just wanted to make sure I was safe because that is one of the reasons I purchased this car. Well on the way to work, my Jeep did just that but lately it is doing a jerking move when it starts to accelarte now, making it feel like my car is jerking and accerating on its own which resulted in my hitting the car in front of me. Now the Jeep was not going at a fast speed at all, I am very familair with the location so I pay attention to detail here. I felt my Jeep do the jerk movement and with my acceration I am certain this is what caused me to hit the car in front of me, I think there is something seriously wrong here and this needs to be addressed.

- New Orleans , LA, USA

problem #5

Jul 192015


  • 939 miles
As I was driving the car notified me that my 4WD was temporary suspended and after sometime it showed service transmission and the service light came on and my steering was stuck, it was difficult to control the car but I managed to stop the car in a remote place. After I tried to restart the Jeep I could not restart it and there was not cranking noise and I got 3 messages on my dash. "service transmission" "service park brake" and svc 4WD. I have had the Jeep for less than a month. It just had 939 miles on it.

- Lynnwood, WA, USA

problem #4

Apr 132015


  • 185 miles
My car has a wobble between the 2nd and 3rd gear after a stop. It started shortly after delivery and it went away at exactly 1200 miles and is back since I hit 1800 miles. I can replicate it after every stop.. if you drive slowly after a stop. If you hit the gas paddle it goes too quick thru the gears and you won't notice it but I can't do a race after every stop and waste gas. If you normal start driving after a stop you feel the wobble from left to the right.

- Naples, FL, USA

problem #3

Apr 172015

Cherokee 4WD 4-cyl

  • 60 miles
1 day after purchasing the vehicle (Jeep Cherokee trailhawk) while turning into traffic, the vehicle shut down and lost all engine and steering and was completely disabled in oncoming traffic. The transmission check engine light, parking brake warning, and loss of 4-wheel drive warnings all came on. The vehicle was completely immobile and highly unsafe to drive. Chrysler/Jeep has advised they don't know exactly what is causing the problem and have offered several fixes, but they can not guarantee any of them will fix the safety issue.

- Marietta, PA, USA

problem #2

Jan 152015

Cherokee 4-cyl

  • 2,019 miles
My vehicle instantaneously picked up speed while I was coming to a stop; my foot was not on the gas pedal. A quick jerking motion of the steering wheel happened quickly with the acceleration. This caused me to press much harder on my brakes to stop my vehicle from hitting a car in front of me. This is a dangerous and very scary problem and I am grateful to not have caused harm to anyone. My gas consumption varies because of the required pedal pressure sometimes needed to accelerate since the gears seem not to switch over as they should. Also, my radio has been blacking out, turning off and on, and failing to work at all. Have an appointment with the dealer tomorrow for what was explained to me as a needed "software update." This is a new truck. My Jeep has not yet made it to the required miles for its first oil change. (sigh).

- Killeen, TX, USA

problem #1

Sep 232014

Cherokee 4WD 6-cyl

  • 175 miles
Power steering went out during a turn and I almost lost control. Vehicle had to be towed to dealership. Rack and pinion needs to be replaced is what I'm being told from my service department. I'm waiting for vehicle to be fixed but am afraid to drive it now. I only had it for 10 days before the incident. I don't know what to do. I fear I may have a crash and it may happen again. I have no trust in driving this unsafe vehicle. I don't understand how this could happen to a vehicle with only 175 miles on it.

- Dayton, OH, USA

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