CarComplaints.com Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.

10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
23,564 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee suspension problems

suspension problem

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2015 Jeep Cherokee Owner Comments (Page 1 of 2)

problem #35

Jan 292024

Cherokee

  • miles

A D V E R T I S E M E N T S

1. The Motor Mounts, Esim, Struts, and Transmission, it is available for inspection 2. When driving, it "kicks" when switching gears, at redlights, it will tell me to put the vehicle in park, I have to stay at the light, put it in park, then in drive. Sometimes I will have to restart the vehicle 3. Confirmed by Automotive shop, information available upon request 4. Inspected by automotive shop 5. No warning lamps, just the check engine light and gas cap light when the problems started. This has been ongoing for months. Over $1000 worth of repairs that need to be completed

- Glen Burnie, MD, USA

problem #34

Oct 102023

Cherokee

  • miles
Service shifter light Service shifter light came on and gear shift lights are all red; Reverse, Park, Neutral, Drive. Then a warning message flashed to service the air bag system and the 4wd needs servicing. This has happened three times. The first time it happened was at a stoplight. The second time it happened I could not leave a parking lot. The third time it happened I barley got it toy destination to park it. I have researched that this tends to be a problem with jeeps.

- Fallon, NV, USA

problem #33

Feb 012022

Cherokee

  • miles
-transmission sporadically slams into gear while changing gears. Feels like you got rear-ended. -Issues with front drivers side metal grinding noise.... Had it fixed @ the dealership.... 6 months later it's back.

- Norman, OK, USA

problem #32

Nov 252021

Cherokee

  • miles

A D V E R T I S E M E N T S

Car has been jerking almost immediately after buying it brand new. They supposedly "fixed" the problem but jerking has not stopped. it hesitates when trying to accelerate most times and when it shifts into gear it thrusts/jerks so hard. Vehicle has stalled on me numerous times in traffic while coming to a stop. very afraid to even drive it. It shifts into neutral while driving or turning. it completely shuts off sometimes while in traffic or turning. cars had to slam on brakes to prevent from hitting me. this happened on several occasions. had to get the motor mounds and transmissions mounds replaced. Driving down the highway changing lanes wheel felt like it locked up. getting off the interstate was very hard and scary. steering wheel would not let me turn completely. get it home after wrestling with it. turn it off, to see what the problem was thinking I need power steering. tried turning it bac on NOTHING! get it towed, needed a water pump, but found that my motor and transmission mounds needed replaced. after complaining about the jerking movement for so long dealership said it wasn't the transmission and it wasn't going to be covered under warranty. I put too much money into this what supposed to been a new car to have so many problems from the jump. why is their not a recall on this whole vehicle"???" Have all these issues but no recalls but 1 has been made. or I should say campaign. all these complaints about this particular car but no remedies for it. not even when they "update" "fix" it. too may problems. this is the worst car I've had. used cars didn't give me this much trouble. I need to be reimbursed for all the problems i should not have had from a new car. and not covered under warranty at all. clearly it has transmissions issues and engine issues. just wasting my time going to get these "fixes" for it not to be fixed not once. the date below is not the first time. it's only the most recent that my car has stalled, jerked and shut down. horrible car

- Baton Rouge, LA, USA

problem #31

Nov 132020

Cherokee

  • 104,000 miles
I own a 2015 Jeep Cherokee sport with 104K miles. Both rear knuckles need replaced and the bushings in the passenger side is severely worn more than the other. There are no local dealers who can get them as they are back ordered through Chrysler. One dealer is showing 30+ ordered through their dealership alone. I have even contacted Chrysler corporate directly with no luck or additional information. My local technician said this is a major issue especially with winter coming to my area and that is may cause the vehicle to not be able to control as intended. The part is unavailable even though it is a major safety issue! the part # provided from the dealers is 5090072ae. While researching various sites for another source, I am only able to find 5090072ad, which looks like the right part but does not match part numbers. How do I get a part that my vehicle requires to function safely and keep my family safe (new born child) when the manufacturer won't provide me the part or give me an update on when one would be available.

- Cuyahoga Falls, OH, USA

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problem #30

Oct 262020

Cherokee

  • miles
On a Sunday the 25th October my vehicle was parked at home getting ready to go to the shops didn't want to go forward but it was automatically reversing. It changed to low gear and didn't wanna increase speed above 40km/hr, it deactivated all sensors. It lost power and started jacking but was only reversing. I called Jeep sa sandton on Monday as it did the same thing they said it must be town must towed. On arrival I was told M vehicle has ptu problem, it is not transmitting power to the front wheels. And I need to pay for replacement of ptu. I asked what causes this ptu, the service girls said she doesn't know. I googled and discovered that my vehicle was recalled for this ptu software update because these cars experience this problem. But no one informed me despite that my car went for a service with Jeep in May. The dealer and fca johannesburg is refusing to fix the damage and to update the software, the car has been with them for 2 weeks, and I am told I need to pay, while the information is clear that the recall was worldwide, and irrespective if your car is still under warrant or not the ptu needs to be updated and replaced by dealer free of charge.

- Mafikeng, SD, USA

problem #29

Mar 232020

Cherokee

  • 69,000 miles

A D V E R T I S E M E N T S

I was driving came to a stop a stop sign, I started to go and my Jeep just stopped in the middle of an intersection. It wouldnt move or roll. I gave it gas and it just rum the engine up. It wouldn't move and cars were coming at me. It scared me. I almost got hit by a cement truck. Lights on all the shifting lit up. Service 4 wheel drive light came on. Mileage started flashing. Some light with car and wavy roads light came on. It just stopped rolling while driving.2015 Jeep Cherokee latitude only 69,000 miles.

- Franklin, IN, USA

problem #28

Aug 012017

Cherokee

  • 200 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 35 mph, the vehicle drove over a bump in the roadway and experienced the death wobble. The contact and an independent mechanic performed a test drive however, the mechanic was unable to determine the cause of the failure. The contact stated that two days later while driving 55 mph, the vehicle drove over a bump and experienced the death wobble again. The contact took the vehicle to V&H automotive (2414 N central ave, marshfield, wi 54449, (715) 387-2545) and the mechanic replaced the steering damper control. The contact stated that while driving approximately 55 mph and going around a curb of, the vehicle drove over a bump in the roadway and the failure recurred causing the toolbar to fracture and the cable bars and toolbar to detach. The contact contacted the manufacturer and the dealer. The approximate failure mileage was 200. Consumer stated dealer fixed the steering damper control and the manufacturer reimbursed the consumer but incident happened again. The latest incident that occurred was Jeep broke the tow bar and safety cables and ended rear ending a motor home twice.

- Winter, WI, USA

problem #27

Feb 272020

Cherokee

  • 112,000 miles
Zf 9 speed transmission, it is not safe to operate in a low speed city driving condition, at a low speed when I press gas car wont move and then suddenly car jumps. Just like when you release clatch in a manual car at a high RPM,

- East Elmhurst, NY, USA

problem #26

Mar 032019

Cherokee

  • 76,456 miles
Service shifter

- Lawrenceville, GA, USA

problem #25

Feb 172019

Cherokee

  • 61,000 miles

A D V E R T I S E M E N T S

Rear control arm loose, knuckle in arm damages and rear both new rear tires damaged. The rear end had no torque, traction or control and was swaying from side to side. The vehicle is currently being repaired for $2400

- Highland Park, IL, USA

problem #24

Dec 152017

Cherokee

  • miles
Since I purchased the vehicle the rear window have never gone down seen the dealer and a Jeep dealership (F.X. caprara watertown, NY 13601 ). I have already replace the front left ball joint and now the front right ball joint needs to be replace. I have roughly 55000 miles on the vehicle. I notice the noise mostly when turning this has been an on going issue since purchase

- Fort Knox, KY, USA

problem #23

Sep 132018

Cherokee

  • 49,000 miles
While being towed behind motorhome, the front "load beams" on Jeep came apart. Luckily, this did not occur on highway at high speeds as it could have caused serious accident.

- Hobe Sound, FL, USA

problem #22

Sep 302018

Cherokee

  • 56,000 miles
Leaking front strut. I've been to 2 dealers and cannot get the struts. I'm told that they're on back order for 6 months. If they can't keep the struts in stock anywhere, there must be something wrong with the struts. Our Jeep only has 56,000 miles.

- Amarillo, TX, USA

problem #21

Jan 202016

Cherokee

  • miles
I have hard shifting and noice from transmission, ,im under warantee but fca don't want to solve this problem

- East Elmhurst, NY, USA

problem #20

Jul 012017

Cherokee

  • 12,000 miles
I bought my Jeep with 12,000 miles. I have taken it to the dealer 3X so far for the same exact issues. Transmission clunking, lurching, wont down shift at low speeds. When in traffic below 20mph some times it revs for a few seconds and doesn't move and then the vehicle lurches forward. Sometimes it just has no acceleration like its stuck a few gears too high. The shift going into 5th gear sometimes feels like I got rearened it shifts so hard. When this happens the vehicle jerks back and fourth and has a metallic bang going into 5th. The 5th gear hard shift is intermittent. The bogging, lurching and refusal to down shift at slower speeds is constant. Dealer has yet to be able to do anything but computer updates. They say its "normal". it is very dangerous in traffic because you never know what its going to do when you try and accelerate. I can't count the number of times I have tried to cross in between traffic and the truck refuses to go or just moves at a turtle speed.once I press the accelerator hard enough it will down shift hard enough to break the tires loose and peel out when it lurches ahead. It is very troubling and I don't want to let anyone besides myself drive it because I dont want them to get in an accident. I can also assume that all of these hard shifts are causing a lot of premature wear on my drive train. Its like putting the car in neutral, revving it up and then slamming it into gear. It is a daily occurence.

- Gainesville, FL, USA

problem #19

Dec 292017

Cherokee

  • 79,000 miles
First the rearend went out at 75000 miles then the transmission went out 79000 miles on the hwy and I almost got rearended. This vehicle has been one issue after the other. There is also a wobble in the front end.

- California, KY, USA

problem #18

Oct 282017

Cherokee

  • 38,000 miles
The dealership attempted two software updates and told me they couldn't fix it when I went back the third time for the transmission not shifting properly. I also had a clunking noise in the front end that was fixed with the noise returning shortly after the warranty expiring. The vehicle continues to miss downshifts and does not shift properly when trying to accelerate.

- Salem, OH, USA

problem #17

Sep 032016

Cherokee 6-cyl

  • 14,000 miles
The contact owns a 2015 Jeep Cherokee. The vehicle was being towed by a 2000 holiday rambler endeavor recreational vehicle. While the rv was driving 55-60 mph, the Jeep shimmied violently without warning. The Jeep was taken to folsom lake Chrysler Dodge Jeep Ram (12545 folsom blvd, folsom, ca 95630 (888) 480-1238) where the diagnosis was unknown. While the Cherokee was at the dealer, the contact notified the manufacturer. The manufacturer sent a new wiring harness to the dealer and the Jeep was repaired. A year later, while the Jeep was being towed by the holiday rambler, the failure recurred. The manufacturer had the Cherokee towed to autoworld Dodge Chrysler Jeep Ram (1370 auto center dr, petaluma, ca 94952 (707) 762-2712), but the dealer refused to diagnose or repair the vehicle without knowing the repair history. The vehicle was taken back to folsom lake Chrysler Dodge Jeep Ram, but the failure could not be duplicated. The contact stated that the Jeep Cherokee only violently shimmied while being towed. The failure mileage was approximately 14,000. Updated 10/17/17 the consumer stated the failure occurred after having the harness was replaced.

- Sacramento, CA, USA

problem #16

Jul 042017

Cherokee

  • 21,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds, the front end shook violently, the steering wheel went back and forth without warning. The vehicle was taken to the dealer straub Chrysler Dodge Jeep Ram located at 1502 wheeling ave, glen dale, wv 26038; (888) 449-5231 where the dealer stated that the contact would be responsible for the repairs. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 877-426-5337 and was made aware of the failure. The manufacturer stated that there was no recall under the VIN and that the contact would have to pay for the charges and a case number was not provided. The failure mileage was 21,000.

- Cameron, WV, USA

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