Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
5,550 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Cherokee suspension problems

suspension problem

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2015 Jeep Cherokee Owner Comments

problem #12

Jan 052017


  • miles


The contact owned a 2015 Jeep Cherokee. While driving 45 mph, the contact felt a bump in the road and the vehicle flipped over several times. The entire front wheel assembly became detached from the suspension. The air bags deployed. A police report was filed. The contact sustained injuries to the spine, which required medical attention. The vehicle was destroyed and towed. The manufacturer was not notified. The failure mileage and VIN were not available.

- Bossier City, LA, USA

problem #11

Oct 102016

Cherokee 4WD 4-cyl

  • 25,000 miles
Transmission problems and electrical problems had the car at dealership at least 3 to 4 time for over a week at the time called Jeep headquarters at least 20 times and they are very bad with costumer service. I am worried about the safety for my family driving the car, since transmission issues should not be handled like that. No support from Jeep capital.

- Calabasas, CA, USA

problem #10

Aug 312016


  • 16,300 miles
Jeep Cherokee recall S13 see letter attached. Vehicle was represented to be capable for flat tow at purchase. Recall a year+ later required modifications in order safely to do so. Fca is requiring owners to pay for modifications.

- Norman, OK, USA

problem #9

Mar 142016


  • 7,500 miles


When I purchased my 2015 Jeep Cherokee one of the main reason was for its ability to be flat towed behind a motor home with ease. After having it for a number of months I noticed it sometimes vibrated while towing. After reading some forums and checking with dealers Chrysler realized that was due to these new models having electronic steering versus the old hydraulic systems and it now requires power to be constant to the steering during towing. Now realize when I purchased it the manual clearly stated the procedures which I followed. Now I receive a notice that says in order to flat tow I need a special harness installed with a cost of parts and labor of over $400. They have now provided an addendum to their owners manual stating all this. My issue is they want the owner to pay to make their vehicle safe when the owner was not the issue here. The owner should not be forced to pay when they purchased a vehicle that was advertised with certain features like safe flat towing when in fact that was not the case. So unless I want to pay $400 I have to tow a car that could vibrate severely under certain road conditions which could cause an accident.

- Phoenix, AZ, USA

problem #8

Dec 292015


  • 5,000 miles
When vehicle reached approximately 5,000 miles I took it to the dealer for routine maintenance - lube, oil and filter, tire rotation and wheel alignment. Dealer stated vehicle could not be aligned to specification; explanation was: "something is bent" and recommended I take the vehicle to a body shop for diagnosis. They did not provide a worksheet with the appropriate settings. I took the vehicle to a tire shop to perform an alignment. They also said they could not align the vehicle to specification. They did provide a worksheet showing the appropriate settings. Tire shop confirmed that the existing specifications were close enough to ideal to not be a problem. The vehicle shows no tendency to wander or to pull. I suspect possible manufacturing defect for the suspension parts.

- Sacramento, CA, USA

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problem #7

Apr 152015


  • 300 miles
When slowing down in traffic or starting a step grade the transmission boggs down and then slams into a lower gear causing a sudden and instant speed as if you were trying to drag race from a stop sign. Often causing loss of traction and forcing the wheels to spin out. I have had numerous times where I almost rear ended the vehicle in front of me at 4 way stops or in construction zones. The axel also wobble upon starting out, mainly in 2nd gear. One time while on a dirt road the force of the ecelleration put me off the road. After my 4th attempt to have a repair done, they exchanged the inner portion of the transmission, the vehicle now performs this action almost every time I come to a stop or slow down to 5 to 7 mph and then apply the gas again. No gradually ecelleration available in this vehicle. I won't allow my wife to drive due to the extreme safety hazard having to give min. Of 3 car lengths so as to not endanger others on the road. The vehicle has been in the shop 5 times in 5 months for this issue and still not corrected. Both axel have been replaced on the front of the Jeep and numerous computer upgrades. My service manager stated to me he had 4 others in his shop in one day waiting for a fix and another dealer in Texas has 35. My best friend works as a salesman for the local dealer and said they are towed in for this problem multiple times a week. When asking his manager what to say to new buyers he was told that's what a warranty is for. My Jeep was taken into the service department for computer upgrade for the transmission before I even bought it.

- Rapid City, SD, USA

problem #6

May 302015


  • 700 miles


Purchased car 5/13/15. On 5/30 noticed shimmy/vibration as I accelerated from a stopped position into a sharp right turn. Appt made for service 6/8. at check-in, customer servc knew exactly what I was talking about; confirmed in test drive. Reported star case #S1421000022, half-shafts (left & right axles) defective, need replacing. Told car was completely safe to drive in this condition. Verbal & written confirm that parts were being manufactured and were scheduled for release 9-2015. Told by service mgr, Chrysler issued an internal tsb 2-2015. Parts warping when heated and fluid loss occurs. Entire assembly needs to be replaced but parts haven't been manufactured, contracted with company that manufactures the trailhawk model (no problems reported on those parts). Assured car was safe to drive but Chrysler rep agreed to pay for rental car for long trip I had planned prior to purchase. Researched -- I have found this issue dates back to the 2014 models. Bottom line, they knew this part was defective prior to selling me the car in May. I agreed to be patient but it is now Sept and have not had my "status update" inquiry phone call returned. Vibration issue grew worse quickly, turned into a wobble. I can't drive it for extended periods on highways. As the car/parts heat up, the wobble in the front end is a constant, not just on turns. I feel as if the axles will break apart while driving. I do not have another car that I can use. There is no excuse for selling cars with a known defect and forcing a buyer to place their life in jeopardy. Other issues have cropped up. Engine races & doesn't always shift when it should; cruise control not consistent - loses speed. When returned to service, told they couldn't find a problem w/ cruise control, told transmission functioning correctly, computer is "learning" how I drive. Brakes squeak after rain, told normal by svc mgr.

- Newport, NH, USA

problem #5

Aug 272015


  • 5,700 miles
I was driving to work on a Thursday morning, the same route I always take, I am very fimilair with the raod and traffic in this area because I have been driving it for the last seven years straight. Well on my way, I got into a accident, my new Jeep has been into the shop a few times for a recall, I have only had the Jeep for 7 months and have had to bring it in 2 times and now a 3rd for an airbag deployment issue. Anyway, I was driving to work and my Jeep does this thing where it feels like it shuts off when I am stopped and turns back on when I begin to move, I noticed it when I first purchased the Jeep when I brought it in to the dealer, they told me it is suppose to do that because of the four wheel drive, I said ok fine I just wanted to make sure I was safe because that is one of the reasons I purchased this car. Well on the way to work, my Jeep did just that but lately it is doing a jerking move when it starts to accelarte now, making it feel like my car is jerking and accerating on its own which resulted in my hitting the car in front of me. Now the Jeep was not going at a fast speed at all, I am very familair with the location so I pay attention to detail here. I felt my Jeep do the jerk movement and with my acceration I am certain this is what caused me to hit the car in front of me, I think there is something seriously wrong here and this needs to be addressed.

- New Orleans , LA, USA

problem #4

Jan 152015


  • 200 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 20 mph, the vehicle started to vibrate. The contact stated that the failure recurred numerous times. The vehicle was taken to a dealer; however, the technician was unable to duplicate the failure. The manufacturer was made aware of the issue. The approximate failure mileage was 200.

- Amissville, VA, USA

problem #3

Dec 012014


  • 100 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that the front end of the vehicle shook while accelerating at low speeds. The failure was experienced several times. The vehicle was taken to the dealer several times for the failure. The dealer aligned the tires; however, the failure was not corrected. The dealer also test drove the vehicle and was unable to duplicate the failure. The manufacturer was notified. The VIN was unknown. The failure mileage was 100. MA 10/2

- Amissville , VA, USA

problem #2

May 152015


  • 5,000 miles
Driving over rough road, noticed excessive noise and banging ( like something loose) from right front. Took in to dealer, they said the noise was normal suspension noise! after insisting they test drive again and put on rack to visually inspect, the dealer claimed nothing wrong. I contacted manager and expressed my dissatisfaction with the service and knew something was wrong. After having him go on a test drive with me, he agreed their was a problem and noise from front struts. Only then, would they agree to order and replace the right front shock. I've had numerous attempts to fix other items on this vehicle, including asking for any recall info to be checked, and the dealer said "if you didn't get a card in the mail, there's no recalls". now I see there's a recall on the power rear lift gate that I've had there with problems opening, they have not contacted me yet, according to recall R27, and have not found any problems with it!

- Ventura , CA, USA

problem #1

Apr 152015


  • 800 miles
A car turned left as I was going straight and struck me at the front left side of the vehicle. The impact broke my tired completely off the vehicle smashing both the front and the entire side of my car with enough damage for me to have to kick my door multiple times in order to exit the car. After the first impact I lost control since a tire was missing and the vehicle hit a semi truck head on. No air bags deployed. Car is totaled and has frame damage. I contacted Jeep and they have since done an investigation and told me I was not going fast enough for air bags to deploy and are now not returning my calls. When the investigator called me after he inspected the vehicle he was shocked that I said the car was totaled. The car was brand new I had it for 15 days. There was a recall performed on the air bags the day before and when reviewing the receipt showed that they worked on the car for less than 15 mins but had my car for 6 hours? stating the recall was previously performed even though when I brought my car in to have a security system installed few days prior they said the recall needed to be performed and I set the appointment up. There is no way I was not going fast enough to have my safety features work in my brand new vehicle but I was going fast enough for my axle to snap and my tire to become disconnected from the vehicle. Jeep will not return my calls so I must take further action. Please assist me and take this seriously no one should feel unsafe in their vehicles.

- Simi Valley , CA, USA

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