Notes: How many transmission complaints can a new vehicle really receive? You'd be surprised. Unless you're a 2015 Cherokee owner, then I bet you're not surprised at all.


pretty bad
Typical Repair Cost:
Average Mileage:
18,750 miles
Total Complaints:
71 complaints

Most Common Solutions:

  1. not sure (47 reports)
  2. not fixed (20 reports)
  3. replace transmission (2 reports)
  4. software update (2 reports)
2015 Jeep Cherokee transmission problems

transmission problem

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2015 Jeep Cherokee Owner Comments (Page 1 of 4)

problem #71

Sep 012022

Cherokee Latitude 3.2L V6

  • Automatic transmission
  • 66,000 miles


My vehicle only has 66k miles already having transmission problems delayed acceleration

Hard shift in 3 over $360 to do a transmission flush that's just filter and fluid

- Anthony R., Las Vegas, US

problem #70

Aug 012020

Cherokee Sport 2.2L

  • CVT transmission
  • 96,000 miles

Transmission is awful, I am afraid to drive, it keep saying service transmission.

- Tanya N., Davenport, FL, US

problem #69

Jan 012021

Cherokee Limited V6

  • Automatic transmission
  • 104,364 miles

As I'm driving, the car jerks forward. From what I understand, it's having trouble transferring from shift one to shift three, skipping two, and feels like the engine's going to fall out of the car. Now I've taken it three times and each time they want to charge me to fix it

The car lately has been turning off when I'm at a stop which is scary if I'm in traffic on the freeway. I took it into the dealership and they told me that a transmission module needs to be replaced and I question it and they tell me that it worked the last time I brought it in for the same issue and it needs to be replaced. So I'm questioning, okay, if the model was working before and the car was not working properly then what makes him think that the module is the issue to solve the transmission problem - like, I don't get it.

I've ran into various people with the same complaint - they take in the car, they get charged and the car is still not working. I don't have money especially during this time to be throwing money at a car that is at the end not going to be worth it. It's only 5 years old - it shouldn't have this many issues. What is the point of buying a brand new car if you're having to take it back, every year, every month, every week because the same issue is coming up and they don't know how to fix it. And they don't have the balls to say - you know what? We can't fix it, we don't know how to fix it, and what can we give you in exchange instead of charging you thousands of dollars to fix something that they don't even know how to fix? Talk about taking advantage of people.

- Tanya G., San Jose, CA, US

problem #68

Sep 162019

Cherokee Trailhawk V6

  • Automatic transmission
  • 40,000 miles


Coming to a stop, transmission will delay and not engage with acceleration.

- Kevin T., Grantsville, UT, US

problem #67

Nov 012016

Cherokee Latitude 3.2L V6

  • Automatic transmission
  • 1,000 miles

SAME PROBLEM ALMOST EVERYONE HAS WITH THIS TRANSMISSION. Dangerous when trying to take off from start. Will not downshift from 3rd gear without stopping completely for 2 to 3 seconds. I was charged over $100 for updating the transmission software even though they knew and admitted a lot of people do not like this transmission because of the way it shifts and jerks the car. Oh yeah, the software update did NOT fix the problem.

Also the cruise control is dangerous. We have a lot of hills/small mountains in northern Alabama. If the cruise control is set when the car gets to the crest of the hill it continues to accelerate. Example; cruise control set to 55 mph, as I go up the hill the transmission automatically downshifts (that's expected) but then as I crest the incline it may keep accelerating to 70 MPH if I don't press on the brake to turn off the cruise control.

Both of these items are extremely dangerous. Since Chrysler doesn't think theses are issues, I'll never buy another one.

- Rod G., Guntersville, AL, US

problem #66

Mar 072016

Cherokee Limited V6

  • Automatic transmission
  • 3,500 miles



- Phyllis A., Huntsville, US

problem #65

Aug 142018

Cherokee Trail Hawk 3.2L V6

  • Automatic transmission
  • 25,000 miles


Almost every time I go to accelerate my Jeep Cherokee will completely hesitate. It has almost gotten me hit several times when trying to pull out into traffic. It will also shift randomly and at the wrong times. It will cause me to speed up or slow down uncontrollably and is completely unsafe.

- Camren F., West Jordan, UT, US

problem #64

Jun 282018

Cherokee Trailhalk 3.2L V6

  • Automatic transmission
  • 34,000 miles

Transmission has been to the dealer 5 times. Issue is still unresolved. ZF transmission is a piece of sh*t.

- Scott F., Southport, NC, US

problem #63

Apr 102015

Cherokee Latitude V6

  • Automatic transmission
  • 10 miles

Same all as all the others have said: After a complete stop, the Cherokee with the active drive 2 transmission barely moves and then suddenly shifts down to first gear - the front wheels spin and the passengers/driver are thrown back in their seats. Also, when shifting from reverse to drive there is a delay causing the car not to move and then it slams into drive. If the complete stop lasts for 4 or more seconds, the transmission has shifted into first gear and the Jeep moves out in a normal manner.

In my opinion the computer controlled transmission needs to be reprogrammed or a faster processor. The local dealer says he has had several complaints about this transmission issue in Cherokees 2015-2017, and when the transmission tech talks to Chrysler corporate about it - Chrysler says it is normal. It is an unsafe situation and needs to be fixed by Chrysler. Chrysler tried to tell the tech at one point that it was my driving style, but when the tech and service manager took my Cherokee for a drive, both could duplicate the problem. They also drove two other Cherokees and duplicated the problem on those vehicles as well. Not a driver issue.

Chrysler is too cheap to fix this serious issue. I also had another serious issue that Chrysler refuses to fix - another separate complaint will cover this issue.

- Chris G., Paradise, CA, US

problem #62

Mar 122018


  • Automatic transmission
  • 25,924 miles

The dealer did replaced the transmission valve body but still having shifting gears. Sometimes feels like I need push so hard to accelerate the vehicle after stop in traffic. Also when you are in speed and try stop slowly your vehicle feels not slowing down and its scary some of those time.

- Mamata S., Boulder, US

problem #61

Oct 212017

Cherokee Sport 2.4L

  • Automatic transmission
  • 60,397 miles


owned 2011 200 V6 6 speed hard,, delayed shifting. No fix from dealer traded car for a 2015 Jeep Cherokee.

Own 2015 Jeep Cherokee 2.4 with infamous 9 speed transmission 62341 miles. , Talked to Chrysler reps a couple of times, visited local Jeep dealer , one fix actually solved problems, problems have returned. Driving on highway slowed due to traffic, car immediately shifted to lower gear max speed less than 20 MPH. Pulled over engine stopped, started drove at low speed pulled over again engine stopped, called dealer tech said to wait 10 minutes then start. Resets computer modules. Drove car home approx. 40 miles back roads at normal speed, until I slowed 20 mph again drove remaining 10 miles a low speed. current fix for engine stop, low speed replaced battery. Was told that Chrysler electronics drain batteries causing shifting problems Recommend change temp setting for faster warm ups, eliminate couple of gears.

- twobitsworth, New Braunfels, US

problem #60

Apr 012015

Cherokee Limited 6

  • Automatic transmission
  • 349 miles

Having same issue with sluggish and delayed acceleration when stepping on gas pedal. About 2 years ago I accidentally shifted the transmission into "snow" mode instead of "auto" which is the default mode (my Cherokee has a rotary switch for "auto", "snow", "sport", and "sand/mud" transmission modes). The car accelerates smoothly without the herky jerky movement in "snow" mode, so I even use it in the summer. When I told the dealer about this and asked if they could make the "snow" the default so that I did not have to manually shift it all the time, they shrugged me off. I would be interested to hear if anyone else finds this as a solution.

- Marty L., St. Charles, US

problem #59

Nov 092017

Cherokee Trailhawk V6

  • Automatic transmission
  • 58,000 miles

Jeep is sluggish going from stop to acceleration (pulling out from a stop sign, out of driveway, etc). After slugging for a couple seconds I usually peel out then. Told by Jeep dealer to “make sure I come to a complete stop” before accelerating. It has been this way for 2.5 years I have owned the Jeep. When reported the service manager gives me the same story others have reported on blogs; Its learning your driving habits, it needs a computer upgrade, yada yada. Last month it locked up and would not shift. Had to have it towed. Fixed something??? Worse now than it was before.

- Bonnie S., Cranberry Township, US

problem #58

Aug 012017

Cherokee Latitude 3.2L V6

  • Automatic transmission
  • 60,000 miles

Repeat transmission issues, this is the latest with other ones not listed and back to dealer telling me this is the number one complaint for this model. I continue to return to dealer over and over not resolving faulty transmission on a like new car that is problematic!

- evycom50, Swanton, US

problem #57

Jun 102017

Cherokee Latitude 3.2L V6

  • Automatic transmission
  • 41,000 miles

Ever since purchase the transmission shifts roughly from time to time.

Have heard that this is common with all Jeeps.

Sounds like a very expensive thing to fix, and would affect resale value.

Why has there not been a recall on this problem???

- billhuser, Prior Lake, US

problem #56

Sep 012017

Cherokee Limited V6

  • Automatic transmission
  • 41,000 miles

Didn't notice the herky-jerky it at first, and then as it started to become noticable, I ascribed it to the worthless stop/start (which I often forget to disable). But it's gotten much much worse lately. It hesitates, sometimes a full second after depressing the accelerator. This could be very dangerous, because you don't know how long it will take you to turn into an active lane from a stop. I see others are also complaining of this. I wonder how many people are dead from this, they try to make a right turn from a stop, nothing happens, then just when the transmission is unresponsive, and you need to abort the turn, bang! it kicks in. Especially tough for me, as 70% of my driving is in other, "normal" vehicles. So trying to always remember that I'm in a sometimes non-responsive vehicle, is challenging.

- Philip B., Colorado Springs, CO, US

problem #55

Apr 222016

Cherokee Limited 4

  • Automatic transmission
  • 7,900 miles

When slowing down or stopping, the car will not accelerate when it's time to move. Dealer keeps saying, "unable to duplicate". Funny, it did it pulling out of their parking lot when I picked it up again yesterday. They did a PCM software update. I suppose now the transmission has to "learn" my driving style again?

- melissa927, Remsen, NY, US

problem #54

Jul 282017

Cherokee Latitude

  • Automatic transmission
  • 36,543 miles

After having a recall done my vehicle no longer accelerates properly. When pushing on the gas from a stop there is a pause and then it jerks forward. I have had it in the shop 4 times and they insist there is nothing wrong with it, and there is no fix.

- Alicia H., Wallace, US

problem #53

Aug 302016

Cherokee LX 3.2L

  • Automatic transmission
  • 36,294 miles

All of my problems started August 30, 2016 in National City California. I went out and started my car for a trip back to Yuma, as I put it in to drive I got three loud noises like the car had been hit with a sledgehammer, I also had a loss of power. I had it towed into Perry Chrysler with transmission problems. Three days later they told me I had a bad one-year old battery. By the time I got out of there it cost me over $500. The battery did not solve the problem. I did not have the noise anymore but I have shifting problems. (36294 Miles)

My first time in the shop at Fisher was October 11, 2016. Followed by five more times. As of now it has been in the shop 19 days for transmission problems. Not making any progress. Last time in I took a drive with the transmission tech. I felt a little insulted. I brought him up to date of what has been happening in the past. I told him the problem we are having now is loss of power and hard shifting taking off from stop lights and stop signs. I told him I did not have any problems at highway speeds. The test drive consisted of a high-speed run down 32nd St. I pointed out to him a couple of hard shift his reply was “this is normal for a nine-speed transmission”. I have talked to a lot of people that have nine speeds and I totally have to disagree that that is normal.

I feel over the last 11 months there has been nothing accomplished. I feel that they know there is no fix for this problem yet, even after three years. So, they just take it in keep it all day maybe put it on the computer and check the program. On June 2, 2017, they installed an (ABS) control module. I noticed no improvement. Just a loss of $200 more dollars. Around this time, I was towed in again. If they don’t find a fix soon the repair costs is going to be more than what I paid originally for the car. The Cherokee model will most likely go away before my warranty does.

- emry, Yuma, US

problem #52

Nov 192015

Cherokee Latitude V6

  • Automatic transmission
  • 10,000 miles

At the time of this problem, I did not know about the issues with Jeep's new transmission. This was just the beginning of my problem and it has continued throughout my entire ownership. This problem is very dangerous, as it delays the acceleration of the car when you might be turning across several lanes of traffic. I have come extremely close to being hit and most likely injured, due to the delay when accelerating from a complete stop.

- Helen P., San Antonio, US

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