really awful
Typical Repair Cost:
No data
Average Mileage:
1,200 miles
Total Complaints:
1 complaints

Most Common Solutions:

  1. not sure (1 reports)
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2017 Jeep Cherokee accessories - interior problems

accessories - interior problem

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2017 Jeep Cherokee Owner Comments

problem #1

Jul 072017

Cherokee Sport

  • Automatic transmission
  • 1,200 miles


I am looking to seek legal representation in a lemon law case against Chrysler/ Jeep. I am currently dealing with an issue with my vehicle that I purchased new from Heritage Jeep Ram Chrysler Dodge located at 11212 Reisterstown Rd, Owings Mills, MD 21117.

In Feb. 2017 I purchased a 2017 Jeep Cherokee and since Feb 2017 I have taken my vehicle back to the dealership to be serviced a total of 10 times for the Shifter. The first time that I took it to the dealership for the shifter, the shifter was making a loud clicking sound and when I took it back to be serviced the shifter was allegedly replaced. After the shifter was replaced I was told by the manager that the clicking sound was normal and that they changed the part for a "peace of mind" but within a few days I started to get an error message on my dashboard that read "service shifter".

When I took my truck back to the dealership to be serviced for the error message, the mechanics allegedly fixed the issue with the shifter, but after that service date I received the error message "service shifter" again. Every time that I have taken my car back to the dealership for this issue, they have serviced it and released it right back to me within a few days, sometimes with in the same day. I have spoken with Chrysler/ Jeep's customer service so that each incident can be documented, I have spoken with several managers at the dealership but to no avail.

I took my truck in Friday, October 26, 2018 to be serviced for the shifter after receiving the same error message on my dash board on October 24, 2018, and I received a phone call from the dealership saying that on Saturday, October 27, 2018 that my vehicle had been fixed and ready for me to pick it up. After 10 attempts to fix the same issue, the manager at the dealership is trying to convince me that the shifter has been replaced once again because the first few shifter replacements were due to the shifters being "bad" or defected.

As of now there is no active recalls on the shifter on my model vehicle. Customer service has offered to pay my car note for 2 months to compensate me, but at this point it is an issue of safety. The dealerships service department is trying to assure me that the vehicle is deemed safe to drive but they cannot tell me what is actually wrong with my vehicle. The service department at the dealership has even went as far as trying to blame me for the reason that this part has went up this last time.

My car mileage is currently at 27543 but I have only had this vehicle for a total of 1 year and 8 months. The customer service representative even by admission, informed me that per their records, out of the 1 year and 8 months that I have had the vehicle, I have spent approximately 1 year and 4 months taking it back to the dealership to be serviced. My vehicle is not only covered under a manufacturer’s warranty, but I also purchased a extended warranty at the time of purchase. I understand that my vehicle is over the mileage of 18,000 for the lemon law claim, but I was having this issue before I reached my current mileage and I was told by the manager in the service department that at that time I did not qualify for the lemon/buy back because I had not had the vehicle for 24 months.

Please help me. I am at my wits end, this is my only means of transportation for my daughter and myself. I travel approximately 30 miles daily from work and back and I am so scared that one day the shifter on my vehicle will lock up on me while I am on the highway or in traffic. I have displayed extreme patience in this matter, but after speaking with a manager at the dealership, I explained my issue to her and her response was "So what do you want me to do?" I feel like I have lost my voice in this situation because I have no relief, the dealerships plan is to continue to place a band aid over a bullet wound until this possibly becomes fatal. I'm not looking to be compensated for my car payments, my car payments have always been current, I'm looking for the dealership to be fair and do what it is right

- Ashley G., Baltimore, US

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