This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Throttle body and gaskets were replaced after leaving me stranded in the street. Also, linkage was replaced due to service shifter warning. Please see the attached document for additional details.
I was on interstate going 60mph, a van was beside me turning into my lane. To avoid a crash I pushed down on gas pedal my car did nothing so I hit the brake then the car lunge forward and my RPM was 6. I almost hit the van in rear end.
The contact owns a 2017 Jeep Cherokee. While driving various low speeds, the transmission malfunctioned. The contact stated that the vehicle began to downshift and upshift improperly and the vehicle jerked while accelerating. An unknown dealer in stroudsburg, Pennsylvania performed a software update of the transmission prior to the failure. The vehicle was not repaired in regard to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000. Consumer stated while going down a slight down hill the transmission shifted to a lower gear and the car accerlated to a faster speed which required breaking. Updated 10/16/18
- Bangor, PA, USA
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Around 10000 miles my Jeep started having a bucking/jerking feeling when accelerating or slowing down while driving. I took it to the dealership at 18000 miles. The dealership was aware of this concern and did a tcm quick learn (12 June 18). On 19 June 18 same problem dealership is calling it harsh up shift and down shift more in lower gears while driving. Dealership verified concern with test drive and replaced the valve body. Then 25 Jun 18 check engine light code: U0402 another tcm relearn. On July 14 same shifting issue while driving on interstate and July 15 check engine light came on. I took to another dealership July 16 because I am on vacation same code U0402, tcm relearn. Transmission and PCM codes. Service manager said safe to drive. While driving same day to another state on vacation same shifting issue. This vehicle is unsafe! consistent shifting problems, concerning the transmissioin while driving. I have two children every-time I get the Jeep back the dealer says it is fixed it is not and the transmission issues are a safety concerns. Driving 70 mph on an interstate with a transmission that can have shifting concerns at anytime when slowing down or speeding up is a huge risk to everyone on the road. This vehicle should be recalled.
Prior report#[xxx] 5/26/18 5:54P xm stopped working and wouldn't work the rest of the day. 5/28/18 4:24P traction light flashed driving on flat dry road 5/29/18 8:21A 5371 miles stop & go traffic on flat road, traction light flashed 5/29/18 8:36A 5374 miles stop & go traffic on flat road, traction light flashed 5/29/18 8:46A 5375 miles stop & go traffic on flat road. Accelerating straight through an intersection, car jumped and slipped from gear. Flashing "D", display alternating message "to shift vehicle must be stopped" and "shift to park or neutral press brake + select gear". turned flashers on, stopped rolling car, shifted to park, waited a few seconds, shifted back to drive. Car responded and drove through intersection. Approx. Twenty feet later traction light flashed again. Video is 33.7mb. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Car started having shifting issues when at a high rate of speed, had to take foot of the gas for it to shift. Went for my oil change and talked about this they informed me that Chrysler did not want to 'recall' all the vehicles so they were just fixing it with a new computer chip. They said if it continues to let them know. Well, it's still doing it but now I am having issues with the car dinging when turning as if my gas light comes on but nothing appears on the dash board. Yesterday I went around a turn it dinged but then also a message appear saying something about the shifter being put in D. the car had pretty much died. Tried restarting it would just rev. The battery and transmission light appeared. We waited a few minutes and tried again it finally turned over. I do all highway driving to and from work this is the last thing I need is to get into an accident because the vehicle failed. Law suit *purchased this car new in April 2017, has 31,000 highway miles on it.
Multiple sporadic flashing loss of traction light on dry roads and rolling starts. 5/10/18 4872M vehicle in motion on city street 35mph "service parking brake" flashed on display 5/12/18 5004M making left turn from stop on yield green very slight decline, city street, depressed gas pedal to make turn, car slipped out of gear flashing to put car in neutral or park and then back in drive. Car rolled into intersection. I flipped over to tiptronic w/O response, shifted to neutral and back w/O response, kids in backseat while car is stalled perpendicular to oncoming traffic. Turned hazards on, shifted to park and back, no response, rolled to side of road at this point. Put car back in park, counted to five, shifted back to drive, and car responded. 5/12/18 5084M fianc driving, city street 45mph. Making left turn across 3 oncoming lanes from stop, car again slipped from gear and flashed message to shift into neutral or park and then back to drive. Fianc shifted to neutral and back into drive w/O response. I turned on hazards, he shifts car into park and counted a few seconds before putting it park in drive and pulling off the road. Dealership closed. 5/14/18 dropped car off at Jeep 5/22/18 vm from Jeep, they didn't know what the issue was 5/23/18 Jeep called, couldn't duplicate the issue, filed a report w/Chrysler, tested grounding, and concluded it was a "fluke in the system". asked me to pick up the car despite not making repair. "if you have issues bring it back".
Transmission sticks - after you are stopped and then apply the gas, the transmission does not properly engage and when it does, it then "launches" you. Transmission does not properly downshift - you will remove your foot from the gas to start slowing down and it slows for a brief second and then surges. Repaired with a computer reprogram on 5/1/18 and the problem remains. Jeep is well aware of these transmission issues in these vehicles and refuses to recall or to find a repair to fix the issue. There are literally thousand of owners with the same issue who have made the issue known to Jeep. I'm concerned for my safety when I drive the vehicle. I have owned the vehicle since September 2017 and it only has 4150 miles. I have filed a concern with Jeep corporate and there is nothing that they can do for me.
Per Jeep service the vehicle consumes oil. Without any warning light, it will just cutoff. Both times we experience the issue leaving a stop sign. Thankfully we were not in the middle of the intersection when it died. This is the second problem in less than a year of ownership. The first problem was a braking issue that the vehicle jumps when it you let off the breaks and push them again. The dealer did a firmware upgrade on the transmission but it still has the issue just to a lesser extent. I have a case with fca case #: 33883097 they are not responding. They have had the car for a month.
Severe issues with Jeep unexpectedly shaking while idle, and worse during acceleration as if it is going to shut off at any time. Also issues with shifting. No engine lights or etc on...temp, battery, oil all in normal range. Currently unresolved. Purchased new, first owner
. the transmission jerks so hard at times in low gears that it feels like you are hit from the rear. Shifting of trans is not smooth at low gears especially on a incline.this has happend multiple times.
Driving Jeep when "service shifter" message came on dash. All lights on shifting panel between seats came on. Car lost power. Was able to coast off road, let sit for one minute and restarted. All was fine. Was traveling on local street at 45 mph.
Car has a delay when shifting form park to drive and reverse to drive. Also when stop and accelerate just a little the car jumps and jerks when stopping. The other day I was driving on the freeway and the car stop responding from the accelerator. Already took the car three times to the dealer and they said they cant find any issue.
Backed out of parking space into traffic lane. Transmission would show shift to D, but would not engage drive train. Had to disconnect both battery cables to clear electronics. After reconnecting battery cables, vehicle would engage drive train for "D", bust car running/shifting rough, engine dying and svc engine light coming on.
Vehicle started making noise 2 weeks after bought it! it makes a whiny grinding noise. I would back out and when I straighten wheel to go forward, there it is! at first, this only happened once or twice a day then it was doing it constantly. It even occasionally whines while driving down highway. My other issue is chirping in motor. At my first scheduled maintenance, I informed dealership of problems with various noises. I was told that chirping "was a pulley and even though it was an annoying issue and no safety issue and since it was Friday afternoon and I lived so far away I could take it to a dealership closer to my home". I took it to another dealership for problems. I was told noises were from excessive road salt. I laughed and told advisor that I know he goes by what his tech tells him but we live in nc and there was no salt in July. I didn't care what caused it, I just wanted it fixed. All seemed well until the next day when it all started again! back to shop once again...... after couple of days, dealership called with some news. They decided my Jeep with 9000 miles needs a transmission. Fast forward a week and half, no news. No word from dealership, had to call to get update and looks like almost another week before I might get her back. Not a happy Jeep owner
A D V E R T I S E M E N T S
- Dushore, PA, USA