This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving down the road and several lights in the dash popped on. The check engine light and a few others that I was not familiar with. Everything started blinking and it said "service shifter" and "service airbag system ". I put it in park and tried to put it back in drive and it would not go into drive and started rolling backwards. I had to push it into a parking lot and have it towed.
The 'service shifter' code keeps showing up. The car shifts and drives fine when it happens but it concerns me because I've read where a few people have had the car accelerate by themselves when this happens.
Service shifter, service 4WD, shifter gets put into gear in any weather under 32 degrees F and the shifter will not shift into a particular gear. All lights on the shifter will light up. The car will free rev. If you leave the car running for 15 to 30 minutes. The engine/trans/servos warm up, and the car is now able to shift into gear. This issue only happens in cold weather. We have lost all convidence in driving our car in the pacific northwest. We've brought the car to Jeep, they replaced parts, replaced shifter wiring, its been back to Jeep dealer 3 times. They cannot fix the issue. There should be a electrical shifter or wiring harness recall of some kind.
Vehicle shifter service light keeps coming on causing vehicle to light up all of its shifter lights at the same time keeping it from engaging into gear any gear had to turn off and on for it to work
While driving at approximately 50 mph, the vehicles steering wheel locked, all lights on the dash came on and the car shut completely off. My daughter was able to slowly pump the breaks to stop because there was no traffic but had there been she could have been in a serious accident since the car completely shut down. This is a huge safety concern.
When I turned the car off, the lights on the dashboard and ceiling stayed longer than the appropriate time. I went back to check and the dashboard went off but the ceiling stayed on. Next both lights were off but the dashboard came back on when I shut the door. It also randomly messages that the license plate light is out but works fine.
I bought a 2017 Jeep Cherokee latitude two weeks ago by the time I drove it home the service shifter light came on. I bought this car and it was certified free of defects this has happened a half a dozen times now I called the dealer and told them about it and I saw what the fix was online. The fixe is to put in a new shifter bezel and a new wiring harness. The dealer refuses to do this and the vehicle is certified what can I do?
I was driving like normal about 15 mph after just pulling out of the gas station onto the main road and have no issues with my car as of late and all of a sudden it just stopped. All the lights lite up on the shift, every light lite up on the dash saying everything needed to be serviced, I was unable to move or do anything with the car, not even turn it off and i was in the middle of the road! Luckily no one was behind me and I was still able to engage my hazards. After about 10 min's my car turned off on it's own. I sat for another 10 before finally being able to turn it back on and move it to the side of the road and eventually get it back to my house 2 miles away. Clearly this is a serious safety issue and is not ok, especially the fact that my car was bought brand new and is not even 5 years old!
I started my vehicle and when I selected the drive gear all the red lights came on every gear. The service shifter warning came on the dash. I couldn-€™t move the vehicle for a week. The electronic parking brake start flashing on and off. I had this happen once before on vacation. I took it to the dealer in Vancouver Washington and they claim to have done a flash update, and took my brand new battery that was only three months old. Replaced it with the Mopar battery with less cold cranking amps, and charged me for it. Also, they refused to give me my battery back.
Car stalls without warning or indicator lights and will not restart in a safe manner. There are dozens of reports concerning this situation online and it is a SERIOUS safety issue that has received no attention. There is apparently and -€œincomplete-€ notice from JEEP that has failed to reach all customers. This has now happened to me three times -€" 2 of which were in situations that created significant safety risk.
My service shifter will lock up and the gear shift will read that my car is in park, reverse, neutral, drive all at the same time. My dash will read -€œservice shifter-€ however it has been doing that since I purchased it. The wheels on the car will jerk and lock up. Luckily, I am not going fast and can safely pull over. The car will sputter and act like it is struggling to go. I have had everything checked and all other recalls fixed. When I mentioned it to the service department, they said they could replace the part but it doesn-€™t guarantee that it will fix the issue. He gave me a quote to fix it and said the part is on back order or may be recalled soon. If it isn-€™t in the process it needs to be before it takes someone-€™s life. When I have checked social media it appears that multiple people are having the same issue.
While driving the warning chimed with a -€œservice shifter-€ message on the dashboard screen. All of the lights (P, D, N, R) were light in the shift indicator. Due to the warning message I was not able to see any other information on my dash. I wasn-€™t sure if I could even keep driving leading me to panic for fear that I couldn-€™t even put the car in park. After some research I have come to find this is a recurring problem with 2014-2019 Jeep Cherokees. Since this occurred on a weekend I intend on leaving the car parked for safety and calling a dealership Monday morning.
answers to the question and detailed description is below - the car completely shutdown while driving. - as the car shutdown while driving in the traffic, it was a major safety concern. - yes, service center told me it is just due to the battery - yes, by the authorized service center - no warning is appeared before the incident. I have a 2017 Cherokee purchased 2.5 years ago, 25.000 km and having regular service every 6 months. Just 100 km after i serviced the car, it shutdown while driving !!! The authorized service checked the car and the issue was just the battery. Generally when you have battery issue the car will not start without a jumper / booster but will not shutdown while driving at all. For Cherokee, it shutdown while driving !. Jeep service manager informed me that due to the used technology Cherokee can shutdown while driving when the battery finish (which is generally not the case in other cars). When i asked why the manufacturer didn't get any precaution for this, they mentioned that only Grand Cherokee has auxilary battery as a precaution and it is not obliged by the government and they just get some cases which is not enough to make a recall.
-€œService Shifter-€ message appears and all gears (P, R, N, D, etc.) light up on the gear shift. I purchased my vehicle brand new and this has been happening since 28K miles. When I contacted the dealership, I was told it was not covered under warranty or a recall; it would cost about $400 with parts and labor to repair. I was also told if I did not repair it, that it could eventually turn into a safety hazard where my engine would lock up and stall and I would be stranded on the side of the road and it would not start up again. What happens if this is occurs on the highway. This is a safety issue that needs to be addressed. Others all across the nation are experiencing the exact same problem. https://www.cargurus.com/Cars/Discussion-t68742_ds990296
On July 3, 2021 I stopped at STOP sign, then when I stepped on the gas car wasn't moving, when I looked at the gear shift I noticed all the lights are on, all P R N D AND "-" AND "+" NEXT TO THE GEAR (PICTURE ATTACHED). Then I stopped the engine and restarted the car to move on. On July 16, 2021 I took the car for oil change and showed the picture to the mechanic at the JEEP Service Center in Morgan Hill California (on Church Street in Morgan Hill, CA). The service guy said we know this problem it is a recall, he said it is wiring harness problem for the gear, he said they will fix it when they receive the part at no cost. Then, on July 26, 2021 I went back to see if they have received the part to fix the problem This time the service guy said it is not covered, JEEP will not pay for it. Well, if it is electrical wiring harness problem why should I pay for it. Such thing is a design/manufacturing problem, it is not wear and tear. Why should I pay for the problem created by manufacturers fault. Such electrical problem could well cause for an accident Please inform me what should I do" is it a recall? or is a new recall candidate" Sincerely, [XXX] email:[XXX] cell: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Silverhill, AL, USA