I had my Jeep in for regular service & it was discovered to have a rusted subframe. It was suggested to take it to the dealer. I made the appointment. It was evaluated & determined that my VIN was not included in the extended warranty, even though it is the same issue with prematurely rusting. I contacted Jeep customer care on two occasions, but they will not help. The cost to replace the subframe is over $1,300. It is a safety issue & if not repaired will continue to corrode & diminish the handling of my Jeep as well as the structural support.

- Cortland, NY, USA

While driving, banging noise from rear and front suspension was heard. Squealing noise (metal on metal) also heard from brakes. Mechanic inspected undercarriage and saw undercarriage was thoroughly rusted which damaged front and rear suspension and brakes. Was informed of danger in driving and advised to get to dealer immediately. Brakes damaged inside to the outside due to rust. All brake system parts were replaced. Mechanic also had to grind away rust to prevent further damage. Mechanic claimed this was the worst amount of rust he had seen in 20 year career. Repairs totaled $784.44. May also have affected radiator as well. Heat now not working and prestone turns red from rust.

- Deptford, NJ, USA

I rented a 2013 Jeep Compass from enterprise in houston. While exiting the vehicle, the shoe on my left foot snagged on an obstruction on the left side of the floorboard. While freeing my foot, I inadvertently unlatched the hood. I failed to notice the hood was unlatched until I was on the interstate and traveling 70 mph and noticed the hood was loose. The safety latch keep the hood closed until I was able to slow down and exit the freeway. My inspection of the hood latch release lever shows that it stands proud of the plastic side panel by approximately 3/8". it is easily snagged by a shoe while exiting the vehicle. The release operates by pulling it horizontally to the rear of the vehicle and unless you hear the hood unlatch, there is no warning until you are driving fast enough to notice the hood bouncing. A failure of the safety latch could result in the hood flying open against the windshield and possibly causing a wreck.

- Thibodaux, LA, USA