This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The vehicle will suddenly shut off while driving, randomly and without warning. Every dash light will illuminate, power steering goes out, the engine will shut off and will not start back up for 5 minutes or more. This has occurred while stopped at a stop light and while going 60mph in a tunnel. It is a hazard to the driver, passengers, and all surrounding drivers. The vehicle is still under factory warranty, the dealership is offering no assistance, jeep corporate is also unhelpful. The vehicle is UNSAFE.
The contact owns a 2019 Jeep Compass. The contact stated that the vehicle would not start. The contact stated dynamic steering torque service required, service ESC system, and service hill-start system warning messages were displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 47,000.
I have always been a jeep owner, Grand Cherokee, I decided to go with the Jeep Compass and i haven't had any issues until the beginning of the month. I changed the battery and still had the issue that the car wouldn't start. I brought to Chrysler Jeep and they changed the secondary battery and they reset it so i don't get the A symbol with exclamation point. Picked up my car from oil change, on my way i stopped at a traffic light at an intersection, it stalled on me. Completely turned off, the radio worked, the windows were able to go up and down. after a minute it turned back on. I brought it back to the dealer the next day, they had it for 4 hours and they said they didn't find anything wrong with the vehicle and they reset everything and i should be fine now. That Sunday, it stalled on me 3 times and this time it took 5-10 minutes before it restarted. It was the scariest moment in my life, i had my 6year old in my car and this car would not start. I brought it back to jeep on Monday the 25th and they still have it and they cant figure out what is wrong. they called me and said that they drove it and there is nothing wrong, i told them i do not want the car back until they fix it. now its Tuesday, and they still cant figure out the problem, this is a lease vehicle and they wont even give me a loaner until they find the problem. It just shuts off when you stop always at a traffic light. I told them the 3 things that popped up and they looked at me like im crazy...Service hill start system, service esc system and dynamic steering torque service req'd, they said no codes came up, then they said 2 codes came up but they still cant figure it out. It is dangerous for your car to stall without notice especially when you are leasing it expecting for it to be ok and no issues.
The contact owns a 2019 Jeep Compass. The contact stated that the air conditioner was blowing out shiny white participles into the vehicle. There were no warning lights illuminated. The vehicle was taken to the local dealer and was diagnosed that the debris was from an outside source. The evaporator coil was cleaned however, the failure recurred. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was approximately 42,000.
- Bonney Lake, WA, USA
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Bought my 2019 Jeep Compass on May 21st, 2019 and it's been in and out of the dealership for the light on gear shift flickering, batteries not charging, radio would change itself, etc. Just in November 2020, I had to take it back to the dealership and get the computer component/frame replaced and that was at 40,000 something miles. Now, after driving this morning to do a couple of arrands in town, it will not do anything. Lights on the dash comes on, break is stiff, warning messages were popping up (like "steering torque service required" "anti-lock brake system service required" "ecs system need service" etc.), mileage on dash is flashing, gas reads full then it drops down to empty and then nothing, engine light stays on during this whole time, can't get gear shift to move out of park, auto start/stop light doesn't come on, brake comes on and off now can't get it turned off, traction is off and won't come on. The dash will read and show that the engine is on but won't turn over.
On 4 seperate occasions, I have been driving at highway or cruising speeds and my vehicle will completely shut down. The dash will illuminate that the Auto Stop/Start is not working, then it will say "Stop Safely, Vehicle Will Shut Down Soon" and the car will shut down. It will then take approximately 10-15 minutes for the car to restart. I have taken into my dealership every single time it happens; they've replaced main battery, auxillary battery, replaced battery terminals and have said it "was just a fluke". The light and issue have been reproduced only once by the dealership but no diagnostic codes appear when lights come on. Dealership states MOPAR/Jeep will not authorize repairs for undiagnosable issue as it's still under warranty. The last time this happened, I had my 5 month old son in the car and we shut down on the Tappan Zee bridge. It's happened on a small 2 lane road at 10pm, I now have flares in my car for this reason so I'm not rear ended as I fear for my life.
On May 1st 2021 I was driving my car home which I've only had for about 7 months (under 36K miles) home and my windshield wipers started moving (even though they weren't on) I turn the knob to turn them off and I get a message that 'service shifter'. I go home and park the car. About a hour later I come back out and try the car again and same thing windshield wipers moving while off, turn the knob to turn them off and 'service shifter' message pops up along messages about my lights being out, my A/C quit working and my break light came on! to top it off my gear shift was completely black and you could not put it into any gear. Would not move. Though it was in the park position the car would not turn off because it was saying it wasn't in park. It was a complete nightmare. What if this would've happen in drive or reverse"! I go on a car gurus forum and there are hundreds of people who have had this issue. Where is the recall?!"! people are going to get hurt by this. So I guess Jeep/Chrysler would rather have lawsuits then to fix this ongoing problem. The dealer has had my car for almost a week and still no update. This is ridiculous! Jeep do better!
My 2019 Jeep Compass started having issues in September 2020. It shut off at a red light on highway 76 in oceanside, ca with my family in the car. Shortly after, it started becoming sluggish when pulling out of the driveway and backing into the street. Shifting between park and drive it stalls, the lights on the gear shift have since gone out. I have refused to drive or register my vehicle since Oct. 2020 because I am terrified to drive it with my child in the car. I make my monthly payments on time and have been told to report my issues here. My 2019 Jeep Compass is a paperweight at this time.
I bought my 2019 Jeep Compass limited from a dealership on 11/18/2020. Since that day it has been in the shop 4 times. Three times because the start /stop kept coming on saying to have it serviced and because it stopped on me at a stop sign and would not go, had to turn it off and it craked again telling me start/stop has malfunctioned! today1/26/2021 all lights on dash came on it lost power on the interstate and told me to stop have engine serviced now. Shut down would not crank had to call a tow truck to take to delearship. From what I have read these cars are a piece of crap and Jeep needs to take notice!! Jeep should not be allowed to sale a vehicle with so many known problems!! so sorry I left Honda for this!!!!!!!!
When trying to start the car it will turn over but not start. The car turns on as if it will start but doesn't completely crank. This is not the first time since I've had this car that it has not crank. It has also turned off in the middle of traffic on a very busy highway while at a red light and did not turn back on. This is a problem I see many people are having with this similar vehicle.
I bought my Jeep March 2019 and have never had an issue. Then a few months later the radio starts pressing buttons by itself. I took it to the local Dodge and they said there was nothing wrong with it. The next thing to go wrong is the auto start stops working. I got stuck at several red lights and almost rear ended a few times. I took it back to Dodge and they still said there was nothing wrong with it and it didnt throw any codes at advanced auto. Then lastly, it finally goes out. The vehicle completely shuts off on my in the middle of driving in the middle of the road. It just stops. Breaks seized. Lights flickering off and on. Car is registered as on but wont go anywhere. It has been about 3 weeks now and it still wont start nor even show a light on the dash. Now that I only have an extended warranty left they are nkw saying I have to pay 3I for a new ECU out of pocket. How is this fair. I bought a new vehicle so I wouldnt have these issues. I still owe 29K on something I cant amuse ever again.
I came to a red light; my car cut off like normal; when I took my foot off the break it would not start back up. I had to cut my hazards on. I put my vehicle in park and tried to turn my vehicle on. I tried 3 times and it finally started. My vehicle started making weird noises; on my control panel it said start/stop not ready battery protection mode. I parked my car and let it cool of for 2 hours. I got in my vehicle, started, left my house, when I got to the stop sign. It did the same thing. Im honestly scared to drive my vehicle.
The vehicle wont start occasionally. You can press the ignition, and it says its on, but the engine doesnt turn over. I have noticed it happens more often if you 3ngage the parking brake while your foot is on the brake peddle. To "correct" you have to take your foot off the brake, press the ignition button again until it shuts off, and then reapply your foot on the brake depressing it as far as you can press it and then press the ignition button again. There is a moment of hesitation and then it starts up. Additionally the car has shut off on me at an intersection with the auto start feature on, and wouldnt restart when I took my foot off the brake like it was supposed to. I had to follow the same procedure describe above to "correct" the problem. Because of this, I no longer run the car with the auto start feature because its unreliable. Its always been a bit of a rough start whenever I have left it on, causing me to wonder if its actually going to start.
I complained about engine tapping soon after buying the brand new car in August 2019 nothing was done. 5/9/20 I attempted to drive the car and as I got ready to pull into a busy street the truck cut off and the parking break engaged. It took me 5 mins to get it restarted and attempted to back up and it cut off again. My breaks have been feeling as though they are grinding. My clock has changed time on the truck from regular time to military time. When moving my car into drive my car jerks violently.
I was backing out of my drive way when the car completely stopped and stalled. I tried turning the car back on and it sounds like it is on but does not let me accelerate or reverse. I tried multiple times turning it on and off and it still would not let me drive. We pushed the car back into the driveway and about 3 hours later I tried turning it on again and it turned on. We took it back to Dodge (this is the second time this car has stalled like this randomly) and they could not duplicate the issue and released the car back to us.
I was at a red lighting turning right and when I started to go the car stalled and would not let me go forward. I tried turning the car on and off and it made a noise like the car was turning on but would not let me move forward. I tried turning it on and off a couple times then the check engine light came on. I popped the hood and then tried turning the car on again, this time it did turn on and was letting me move forward and then it stalled again and would not let me go forward. My husband had to push the car and jump start it (its a manual) we drove straight to Dodge to have it looked at. They were unable to duplicate the issue and released the car back to us.
On three separate occasions while coming to a stop the brakes started to pulsate, once stopped the car stalled and engaged the parking brake all by itself and would not accelerate or go into park or turn off, for 7 minutes while in the middle of an intersection. Also, screen display jumps between apps on its own and won't allow me to change or touch anything on the screen, glitches and holds two apps at once for extended periods of time.
My car had stalling and shutting off problems while driving in three occasions, one day it happened 2 times, after a stop light, immediately after the vehicle restarted and then again after a stop sign, this time the check engine sign was on as a result. 3rd time it was when restarting after an intersection stop, when crossing after turning left, fortunately the car continued to the other end with the 1st acceleration impulse, and this time it turned on the emergency brake.
Leased this car brand new. At 60 miles on odometer, went to start car, car turned started but then stalled/turned off instantly. Had to wait a few minutes to start again. At 250 miles car came to brief stop on slight incline while waiting for a parking gate to open, parking gate opened and vehicle was starting to roll with the car off, I released my foot from the brake but the car wouldn't start it stalled. I pushed the brakes back to stop my car. Car was still in drive, I tried to re-start my car by hitting the push button, car wouldn't turn over. Eventually was able to restart after 60 minutes. This is an extreme safety hazard, I am lucky this didn't happen at a busy intersection.
A D V E R T I S E M E N T S
- Franklin, VA, USA