really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
4 / 0
Average Mileage:
36,447 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Grand Cherokee transmission problems

transmission problem

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2002 Jeep Grand Cherokee Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #5

Jan 312003

Grand Cherokee 8-cyl

  • Automatic transmission
  • miles


While driving the transmission down shifted to 2nd gear. Dealer has been notified. Ph. the consumer stated the cruise control engaged and the transmission downshifted from 5th to 2nd gear, which caused the engine RPM's to go from 1800 to 4600 RPM's. the dealer stated there was no fix.

- Durango, CO, USA

problem #4

Dec 212002

Grand Cherokee

  • 9,000 miles
When vehicle is put in reverse gear, it hesitates before engaging. The dealership can not located the cause of the problem.

- Pinckney, MI, USA

problem #3

Aug 152002

Grand Cherokee 4WD

  • Automatic transmission
  • miles
Needs total remake of transmission at 3500 miles 3 mos old.

- Rutland, VT, USA

problem #2

Apr 052002

(reported on)

Grand Cherokee 4WD

  • Automatic transmission
  • miles
Started vehicle and it would not move, put back into park, then into reverse and it still would not move, put into park, could not get it out of park, shut vehicle off and started put back in reverse andit was okay, contacted dealer, dealer called me back, stated Jeep would replace the transmission. This is where we stand now.

- Gouverneur, NY, USA

problem #1

Mar 152002

Grand Cherokee 4WD

  • Automatic transmission
  • miles
Backed out of parking place, put it in drive and it would not move, shut vehicle off started, put back into drive and it was okay. Vehicle was reported before to your office last month with transmissiion problems. This time contacted manufacturer. Dealer had it five days could find nothing wrong, he stated.

- Gouverneur, NY, USA

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