This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2002 Jeep Cherokee limited has 64,000 miles on it. The "check engine" light came on while driving. Took it to Jeep dealership. Computer hook up indicated a transmission problem. I was told it needed a new "torque converter." Had the torque converter replaced. When replacing the "torque converter", I was told the trans. Plate was bad and needed to be replaced. Replaced plate. Computer now says the 02 sensor is bad. Replaced 02 sensor. While getting to the 02 sensor, was told a bolt was rusted to trans. Coolant line and broke a hole in it. Had the coolant line replaced. Now the Jeep stalls! had to drive it back to the dealership with one foot on the gas, one on the brake to keep Jeep running and not to cause and accident! now I'm told my spark plugs need replacing and fuel system cleaned. Replaced spark plugs, fuel system was cleaned and replaced the idle air control motor!!! Jeep stalls when putting into reverse or drive! why is the Jeep stalling"???" I've already dumped a pile of money into it and it's worse off than when I took it in the first place!
Car was placed in park in our driveway. Wife left vehicle to retrieve article from house. When she returned, she saw vehicle in reverse headed for the house across the street. Vehicle stopped when it struck the house.
The 2002 Jeep Grand Cherokee has a failure in the transmission with the governor pressure solenoid. The problem is that is part consistently fails even after being replaced. When driving the transmission begins to skip and slows all the way down. It can cause a crash and injure people. I have had this part replaced 3 times within a 1 1/2 year period and the cost is not cheap everytime it cost $656. There needs to be a recall on transmissions for Jeep from 2000-2002, because I am not the only one being effected by this mishap.
Anytime I step on the gas pedal and it changing into another gear, the car stalls and with a violently push forward. This happens every time I am speeding and it changes gears. Almost everyone who sits in my car complains about this rocking and tells me it may injure me someday.
- Jersey City, NJ, USA
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: the contact stated while driving 50 mph, a dog pushed the gear shifter into reverse which caused the high gear in the transmission to be inoperable. The contact sustained minor injuries. The vehicle was driven to the dealer who determined the shift button failed.
2002 Jeep Grand Cherokee slowed down without warning and stalled. When restarted in park vehicle began to reverse. Upon inspection mechanic determined the gear alignment was off track and fixed the problem. The consumer was informed the gear box had to be cleaned out as well, because a liquid substance was spilled inside of it, which caused the gear lever to become misaligned. A day after the repairs were made, the consumer began to experience a gear slippage while driving. The vehicle was taken back to the dealership and upon inspection it was discovered the vehicle had a bad gear shift, which was causing the slippage. The consumer didn't have any problems for a couple days when suddenly the vehicle would not start while in park. The dealer told the consumer it was normal and that the gear just needed a small adjustment. The consumer decided to go to another dealership. It was finally determined that the shift cable was bad. The consumer requested reimbursement from the first dealer because they claimed the problem was a bad shifter module when it was really the gear shift cable.
After reading almost all complaints with other 2002 Jeep Grand Cherokee, I have to put in my two cents worth. I can relate to almost every complaint that there is. I just had both my front left and right window regulators replaced a month and a half apart, one just today at $327 with my employee discount. (I work for a car dealership) last month, I have had almost $500 worth of repairs for my power steering pump problems. I have had my brake rotors turned and resurfaced and am in need of doing it again. Then on the other hand, I have experienced problems with my dual control panel not working correctly which I have not have repaired yet because I don't have the money for that one and didn't know at the time that it was a problem. Then when my Jeep was under warranty I have had the air conditioner compressor replaced, new battery(for hard or no starting), amongst other repairs that I can't think of at the moment. I have also been experiencing hard starts with my truck and also the transmission not engaging or jumping (accelerating) while switching gears that the Jeep dealer has not been able to recognize as a problem. I feel that those new Chrysler commercials are not up to par as american and german engineering. Those germans know how to build vehicles in the first place and help repair them as the problem seem necessary.
2002 grand Jeep Cherokee -at 6:40 a.M. backed into parking spot where I work; pulled forward and straightened up backed into spot; Jeep jumped curb hit building; put Jeep in drive; Jeep catapulted forward at high rate of speed. I went through an iron fence into a long term parking lot; stopped hitting another Jeep head on and a concrete base; iron fence damage to two additional cars parked. No one else was involved; only injuries were to myself when air bags deployed. Ems and police arrived and policeman turned off Jeep which was still accelerating after impact. Jeep was totaled and all damages are being covered by our state farm insurance.
I had the vehicle in park, got out, went behind the vehicle, it started moving backwards, knocking me over, then went across the road hitting another vehicle resting against it.
2002 Grand Cherokee transmission slipped into second and third gear. ***** the problem was diagnosed as a transmission governor sensor. One year later, the coolant light illuminated even though the coolant was full, the oil pressure gauge went all the way too high and stayed there, the dealer stated it was a bad sending unit. The engine light illuminated, when the vehicle misfires, a popping sound comes through the radio whenever it is turned on. The transmission has started to slip again.
The contact states he owns a 2002 Jeep Grand Cherokee limited. The consumer states that there was technical service bulletin 10005603 regarding the visibility:defroster/defogger system:windshield:controls/wiring. The consumer stated that he had the repairs done, but the cost was $1,357.24. He was still not satisfied with the repair of the vehicle because some of the vents pushed through a lot of air, and some of the vents pushed through a minimum amount of air. The consumer felt that this was a safety defect because it did not allow the defrosting system to work properly on the passenger's side of the vehicle. The consumer was concerned that there was no heat or air conditioning on the passenger's side. The digital control for the passenger's side of the door did not work due to the breaking of the door vents and the duct work for the defrost/defogger, air conditioner, and heating system. The consumer contacted the manufacturer, and they stated they would get back in contact with the consumer after they contacted the dealership. When the manufacturer called back, they stated there was nothing that they would do because the vehicle was over the three year, 36,000 miles warranty. The transmission governor solenoid was replaced. The rotors were replaced because they were warped.
Vehicle stopped while while pulling into the driveway engine remained running, but the vehicle would not move. Vehicle was towed to the dealer, who was unable to determine the cause of the problem.
May 11, 2004 dear sir or madam: I am writing this letter with regards to my Grand Cherokee Laredo 2002, VIN #[xxx] and file #[xxx]. in December of 2003, I pulled into a Chrysler service center to have my truck serviced in NJ, because it was driving improperly, and not getting up to its normal speed properly. I did not know what the problem was until a Chrysler Jeep dealer identified the truck as having transmission problems. At the time the truck only had 35,000 miles on it. Since I was unable get any assistance with my vehicle from Chrysler, I was forced to call aaa, a reliable service and provider to tow my truck. When the aaa tow man arrived he informed me that I had a problem with my shift gear/transmission. I immediately responded with great skepticism, as Chrysler's service representatives assured me that I no longer should experience any problems with my transmission. The aaa representative whom was sent to tow my truck managed to get my truck started and I was on my way once more. The next day I returned to the dealership and told them of the recent problems I was experiencing and immediately they checked the truck in. When the truck was being checked I notified the mechanic that the truck would only start in neutral. I also brought it to their attention; a new problem that the truck was experiencing. The truck rolled backwards and forwards while in the parking gear. At this point, as a valued consumer, I would like to return this truck with no penalties, be reimbursed for the car rental and possibly continue a lease on another vehicle other than a Cherokee. I am disappointed and feel my life and safety is being jeopardized if I am to continue to drive this vehicle. Please consider this letter as a formal affirmation of cognizance! sincerely, [xxx] updated 07/26/2012 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
Electrical problems, check engine light, beep under dash, dome lights coming on, radio goes off, all dash lights(ABS, brake, etc.). transmission problems 3 times in shop for slipping and leaking seals. Leaking at pan, output seal and, drive train they changed seals and 1 month later output seal was leaking again. Govern assembly was replaced 8/3/03 along with solenoid, transduce. Faulty batteries. Shocks all leaking but they replaced 1 front 1 back.
The consumer took the vehicle to dealer for routine maintenance. The mechanic noticed a problem with the transmission. The mechanic placed the vehicle on the diagnostic machine for further observation. The mechanic could not duplicate the problem. The consumer was experiencing more problems therefore returned the vehicle to the dealer. The consumer told the mechanic that a recall was performed on the vehicle to replace a secondary floor shifter. The consumer feels this recall may not have been done properly. At this time the problem still exist.
My wife & I were driving on I-95 South when my Jeep Grand Cherokee's check engine light came on but before we could do anything it shifted from drive to 2nd gear and went from 60mph to around 25mph while we were still in the 3rd inside lane of a 3 lane hwy so we proceded to pull off the hwy and check out the truck and also let it sit for awhile and in doing so the lite went off so we proceded to get back on and go straight home but as we tried to get on the hwy it happened again but this time we went from drive to 1st gear and we almost got rearended by an 18 wheeler but he moved over at the last second, where we got on there was no break down lane so we had to go for about a mile and in the process we started to loose the brakes do to problems ariseing from the ABS and also the engine was acting funny it started to shut off then it would speed up and it did it 3 or 4 times so when we got off we had the Jeep flatbeded to "greenwich Jeep" in greenwich, ct. Soon as it's fixed I'm getting rid of it but I did want to note the problem with you!
The consumer parked and exited the vehicle. Without warning the vehicle rolled backwards and hit a utility pole. The consumer sustained some injuries and the vehicle was damaged. The consumer received a recall related to the problem.
2002 Jeep Grand Cherokee shifted from park to reverse while running without any human intervention. The car was running for approximately 3-4 minutes in park and suddenly shifted into reverse causing an accident with damage to the rear bumper when striking a concrete barrier.
A D V E R T I S E M E N T S
- Anchorage, AK, USA