really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
28,778 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee body / paint problems

body / paint problem

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2004 Jeep Grand Cherokee Owner Comments

problem #9

Feb 232015

Grand Cherokee 4WD 8-cyl

  • miles


The contact owns a 2004 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V046000 (air bags) and stated that the parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. MA 10/15/2015 the dealer informed the consumer she did not need the hitch installed and it was to protecting in case of an accident. Two days later, the consumer was rear ended. There was no fire or injury. Upadted

- Allegan, MI, USA

problem #8

Aug 252015

Grand Cherokee 4WD 6-cyl

  • 98,000 miles
I just got a copy of the N47 rear structural reinforcement recall. You people have got to be kidding me. Who took the payoff on this one? there is absolutely no difference between the 1998 Jeep Grand Cherokee and the 2004 Jeep Grand Cherokee when these vehicles get hit from behind when the gas tank explodes. The 1999-2004 need to be included under the N45 recall same as the 1998 and earlier models. As we all know the 1998 and earlier Jeep Grand Cherokee are a fading model due to the age of the vehicles. Meaning that Chrysler will not have to spend as much money to fix these 1998 and earlier models as they would if you included the 1999-2004 models which should be included because they have exactly the same structural problem and will be on the road longer. My goodness this is common sense. Chrysler needs to do the right thing. I want my 2004 Jeep Grand Cherokee recalled and fixed. Dealers have quoted me pricing between $600-$750 to have this fixed correctly on my model. How about having Jeep just give me the parts and I will fix it myself. (that's a joke) anyway forward this to Chrysler/Jeep for me and make sure my complaint gets registered, so that when this rear structural mishap happens to me and I survive the incident everyone will have copies when the lawsuits begin. Thank you very much for reading this.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mcminnville, TN, USA

problem #7

Jan 122011

Grand Cherokee 4WD 6-cyl

  • 79,000 miles
I contact Chrysler Corp and they said they will not fix it. They were to put on a trailer hitch to cover it from impact to keep the tank from exploding. It was a recall now asking you, to see what I can do. Updated 12/22/14. Updated 12/31/14

- Toledo, OH, USA

problem #6

Sep 122012

Grand Cherokee

  • 52,000 miles


My wife was backing up in our drive way she did not see my sons Honda civic behind her very poor vision from being so high factory settings. She ripped the gas tank open. A few years later she was rear ended and again the tank ripped open we were lucky both times no fire. Then we have had death wobble every Jeep suffer, S from it at some time in it, S life as per the dealer. I replaced every steering part in the front end after 40,000 miles again it happened to me at 55mph on the highway I came so close to it rolling it over it took me more than a month to get back in it. The design of the rear is just an accident waiting to happen the rear is the same as a ramp to drive up. I am far from a rich man this product cost me close to 40, grand. I truly thought we could get a few cost free miles.I am disabled I live on a fixed income. Now my investment is worthless. I was a driver for a living and have driven more than a thousand cars and have never experienced this with any other car help help help please [xxx] P.S I service my cars like clockwork! I try to fix things before they break..this Jeep has me beat! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Englishtown , NJ, USA

problem #5

Oct 122005

Grand Cherokee 6-cyl

  • miles
Window risers. 5 broken risers since the car was new. Garaged with less than 75 K miles. According to the internet this is an item that should have been recalled and there are thousands of complaints about these failures. Chrysler will not fix or respond.

- West Palm Beach, FL, USA

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problem #4

May 202006

Grand Cherokee 8-cyl

  • 18,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact received a recall notice regarding the weather stripping component on the windows. The vehicle was repaired, but she later discovered that the weather stripping was rusting on all four windows and doors. The dealer could not assist because the recall repair was previously performed and could not be made under warranty. The NHTSA campaign id number was unknown. The failure mileage was 18,000 and current mileage was 35,000. Updated 02-23-09 updated 02/24/09.

- Rosford, OH, USA

problem #3

Jan 102008

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles


Seat trac and frame failed on 2004 Jeep Grand Cherokee.

- Falls Church, VA, USA

problem #2

Oct 112004

Grand Cherokee

  • Automatic transmission
  • 12,000 miles
The floor boards are leaking, and the dealers cannot determine where the water is coming from after checking the heater and the air conditioner. The seals and shocks were replaced.

- Union, MS, USA

problem #1

Mar 102004

Grand Cherokee

  • miles
Height of vehicle upon entrance is not sufficient enough. Every time I get into the vehicle I have to curve my body to the left in order so that I do not hit my head, and it has had a devastating effect on my lower back and my upper back. I am 5'3", how are people taller than myself getting into the vehicle without hitting their heads? I do not consider this a dealer issue, it is more a manufacturing issue!

- Paramus, NJ, USA

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