really awful
Crashes / Fires:
25 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
53,177 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Grand Cherokee engine problems

engine problem

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2004 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #52

Jul 062016

Grand Cherokee

  • 16,000 miles


The contact owns a 2004 Jeep Grand Cherokee. While driving approximately 25 mph and depressing the accelerator pedal, the vehicle failed to accelerate. The vehicle was taken to an independent mechanic where it was diagnosed, but the technician could not determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA campaign number: 16V673000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 16,000. Parts distribution disconnect.

- Everett, WA, USA

problem #51

Jun 012012

Grand Cherokee

  • 60,000 miles
The contact owns a 2004 Jeep Grand Cherokee. While driving at various speeds, whenever the accelerator pedal was depressed, the vehicle failed to accelerate. While at a stop sign, the contact attempted to accelerate forward, but the vehicle was unable to move. As a result, another vehicle crashed into the driver side of the contact's vehicle. The air bags did not deploy. There were no injuries. A police report was filed. The vehicle was taken to the dealer where it was diagnosed that the front hood, driver's door, the front frame and panel, the fuel injector, and transmission needed to be replaced. The vehicle was repaired; however, the vehicle was inoperable. The manufacturer was made aware of the failure. The VIN was unknown. The failure mileage was approximately 60,000.

- Whitmore, MI, USA

problem #50

Nov 232015

Grand Cherokee

  • 64,000 miles
Jeep accelerated without stepping on gas. Accelerator cable did not seem to operate smoothly, when applying, felt somewhat "rough/nothy" owner agreed to change as suggested. Cable changed total $477.39 in 5/2010.this time car was towed to Jeep dealer. C. stated Jeep accelerated on its own, towed in. Jan. 13,11 Jeep towed in to Jeep dealer for bucking and accelerating on its own, no issue was found. May 13,11 towed into Jeep dealer, changed several components and $1,074.68, never had a definite answer, and after each incident took its toll on my nerves, scared to death to drive my Jeep, which I purchased to make our family safe. Fast forward, 11/23/2015 this Jeep once again started accelerating and racing in park and with the hand brake up. My Jeep has 64, K and is taken care of, looks great. But, once again I cannot risk putting my family or myself in it to drive. I have found numerous stories like this and some a lot worse. My instincts were to just shut the engine off and I did all4 times over the years. I am now on a fixed income and would love to be happy and keep this Jeep grand cheroee but, I can no longer take this chance. I would love to know how many people must die or how many accidents have to happen before Chrysler wakes up and recalls, I'm guessing they don't really know what to fix. I also had problems with my tail lights and had repairs several time, when I got a ticket after it was already fixed a few times I had to pay. Failed NJ inspection 1 time due to what they called a wig wag, which Jeep are know for, who out there is on the consumers side, no one it appears. No recalls on this this but, they will get back to me on a passenger restraint module, maybe next year 2016, if we are lucky. All 4 times the vehicle was being driven and the only thing that worked was shutting off the engine using the key. My vehicle must be safe for grandchild.

- Hawthorne, NJ, USA

problem #49

Dec 022014

Grand Cherokee

  • 103,576 miles


While driving the vehicle experienced a power loss except for the electrical system. I was unable to control my speed and lost power steering. After 5 seconds, while coasting to a stop, the vehicle resumed full power. Since the first occurrence, it has become more frequent (up to twice a week). In addition, the vehicle will not start randomly and requires a few minutes wait time before a successful start.

- Brighton, CO, USA

problem #48

Jan 222014

Grand Cherokee

  • 134,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated while traveling various speeds, the vehicle erroneously accelerated. The vehicle was taken to the dealer where the failure could not be diagnosed. The vehicle was not repaired. The manufacturer was not contacted about the failure. The failure mileage was approximately 134,000.

- Moscow, KS, USA

problem #47

Jan 182014

Grand Cherokee 6-cyl

  • 234,200 miles
(relating to the driver-side seat only) my daughter and I was waiting at a traffic stop, (I was driving) when the light turn green I pressed on the accelerator and my entire seat including myself swung back. Because of the backward momentum, it causes me to abruptly press further on the accelerator. I was able to regain control of the vehicle and pull on the side to inspect the seat. I found that the two front brackets under the seat had broken off. Since I had adjustable power seat, I lower the seat to align the broken brackets to wedge under the bar causing the seat to stabilize or at least hold in a semi-solid position. I called Chrysler and they said they could not do anything about it since the vehicle was out of warranty. I argued that this is an unusual incident where I have never heard that the driver-side seat brackets would break off and possibly cause an accident. Especially for a Jeep, this vehicle is meant to be driven on and off road. Again, they said that there was nothing that they could do. This is a design flaw and should be address before someone gets seriously injured.

- Peekskill, NY, USA

problem #46

Dec 162013

Grand Cherokee

  • 145,000 miles


This is horrible and I was scared. But I was driving slowly up my street and it started to race, I was trying to brake as I turned in my parking space my car was still racing and wouldn't brake and I ended up driving into my property, it seemed to accelerate as I kept braking and up the steps the car went and the car then stopped inches from my door. It was racing as I was braking and it would stop not until it hit the porch step. It was horrible, this car has never launched like a rocket. It was like it magically accelerated. I have had this car for years and keep it maintained. I see there have been recalls about this, why did I not get a card. I am glad I or anybody did not get hurt. Jeep is in shop.

- Lutherville, MD, USA

problem #45

Jul 272013

Grand Cherokee 6-cyl

  • 113,101 miles
When braking to come to a complete stop, in a mcdonald's drive thru, the car accelerated of its volition and lurched forward. Brake pedal had to be depressed excessively to counter act acceleration.

- Isanti, MN, USA

problem #44

Jul 052013

Grand Cherokee 6-cyl

  • 174,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while parking, the vehicle suddenly accelerated and crashed into a car port. The contact sustained mouth and knee injuries, and was transported to the hospital for treatment. A police report was not filed. The vehicle was not taken to a dealer for diagnostics. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 174,000.

- Newberry, SC, USA

problem #43

Dec 052011

Grand Cherokee

  • 60,000 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that the brakes were applied but the vehicle would not stop. The contact applied steady, consist pressure to the brakes until the vehicle came to a complete stop. The dealer was not contacted. The manufacturer was notified of the failure, but denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure mileage was 60,000 and the current mileage was 60,200.

- Williams Bay, WI, USA

problem #42

Feb 022012

Grand Cherokee

  • 45,500 miles


The contact owns a 2004 Jeep Grand Cherokee. The contact stated that there was an abnormal increase in braking distance by ten feet. The brakes were applied and the vehicle continued to roll forward approximately ten feet before coming to a stop. The dealer performed a test on the vehicle and determined that there was a throttle position sensor failure. The dealer advised the contact that the component would need to be replaced. The manufacturer was contacted, but denied any assistance with repairs to the vehicle. The vehicle was not repaired. The failure and the current mileage was 45,500.

- Williams Bay, WI, USA

problem #41

Aug 112011

Grand Cherokee

  • 121,000 miles
2004 Grand Cherokee special edition. Sticking gas pedal, both acceleration and to accelerate. Today my gas pedal stuck wide open full throttle. I had to press as hard as possible on brakes... car dis not completely stop until I threw the moving vehicle into park and turn the key off. It remained stuck wide open for approximately 10 minutes and then unstuck. I had 4 children in the car and luckily this happened on an empty wide open road. This could gave been a catastrophic event with many injuries.

- Skippack, PA, USA

problem #40

Jul 072011

Grand Cherokee

  • 134,500 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while parking the vehicle, it suddenly accelerated while in reverse. The contact applied the brakes to stop the vehicle. The contact has not taken the vehicle to a dealer. The contact called the manufacturer regarding the sudden acceleration and they stated that there is no recall on the vehicle. The contact stated the vehicle was unsafe to drive. The failure mileage was 134,500.

- Albany, OR, USA

problem #39

Nov 012010

Grand Cherokee

  • 98,000 miles
There are two issues, one being the issue with the engine dying once the vehicle is put into a forward or reverse position from either reverse or drive position. Second is the issue of the vehicle surging forward just prior to stopping. The engine will rev up just prior to stopping and start a hard but load rumbling due to the brakes being held and the vehicle wanting to drive forward. I have an appointment with my repair shop to diagnose the issue, and it is very wearing of the possibility of this issue causing an accident.

- Denver, CO, USA

problem #38

Aug 012010

Grand Cherokee

  • 77,000 miles
The contact owns 2004 Jeep Grand Cherokee. The contact stated that the engine surged and it would increase 500 rpms. The vehicle was taken to the dealership and they could not duplicate the failure. The vehicle was not repaired. The VIN was unknown. The failure was 77,000 and the current mileage was 88000.

- Anchorage, AK, USA

problem #37

Jul 022010

Grand Cherokee

  • 101,950 miles
While parallel parking, with my right foot on the brake pedal, I shifted the automatic transmission out of reverse. Immediately the engine rapidly revved up and lurched forward. I pressed more firmly on the brake, causing the car (a 2004 Jeep Grand Cherokee) and motor to pause, then the motor rapidly revved up again, overcoming braking. Horrified, and unable to stop the car, I watched as the car raced into the vehicle ahead of me. Immediately after the impact, the engine returned to normal idle. I then checked the car: Cruise control was off, my hands were still gripping the steering wheel in order to provide additional leverage for my foot on the brake pedal, my right foot was still firmly in the middle of the brake pedal and not near the accelerator pedal, and the gear shift lever was in neutral. The vehicle ahead of me sustained damage to its bumper and tailgate. This is the 4th time this has happened with this vehicle, the first two of which were reported to you earlier. In all three earlier cases, I was able to barely avoid an accident, but not this time. As noted earlier, the Jeep mechanic was not able to find any causative problem.

- Sun Prairie, WI, USA

problem #36

Jun 192010

Grand Cherokee

  • 119,000 miles
The contact owns a 2004 Jeep Grand Cherokee Laredo. The contact stated while driving at unknown speeds, the accelerator pedal became stuck in the open throttle position. The contact placed the vehicle into neutral and applied constant, steady pressure to the accelerator until the pedal released. The vehicle was taken to a local repair facility where they diagnosed the accelerator throttle plate house as faulty. The dealer was contacted to obtain the part however, the part was on backorder until further notice. The vehicle was not repaired. The failure and current mileage was 119,000.

- Glen Cove , NY, USA

problem #35

Apr 092010

Grand Cherokee

  • 77,575 miles
The contact owns a 2004 Jeep Grand Cherokee. The contact was driving approximately 5 mph attempting to park the vehicle and a sudden acceleration occurred which caused the vehicle to crash into a pole. The engine was turned off and restarted. There was no personal injury. The vehicle sustained damages to the driver side front bumper. The police was not called to the scene. The vehicle resumed normal operation. The failure mileage was 77,575.

- Lake Ozark, MO, USA

problem #34

Mar 032010

Grand Cherokee

  • 53,000 miles
When preparing to go through a car wash, I was given an announcement relating to sudden acceleration relating to "some Jeep and Toyota". being a Jeep owner, I contacted a Jeep dealer. They have heard nothing of this and do not have a recall for it. I have experienced the sudden acceleration twice..

- West Seneca, NY, USA

problem #33

Feb 062010

Grand Cherokee

  • 100,000 miles
Driving 2004 Jeep Grand Cherokee ltd on service road of I75 in dallas. Normal road conditions and visibility. Sudden engine acceleration which could not be slowed by braking and shifting into neutral. To avoid a rear end collision, the Jeep crashed head-on through iron fencing and into trees. The airbags did not deploy. Car was deemed a total loss by the insurance company. I had the car inspected by master mechanics before it was taken off by the insurance company. Their report said that the "throttle cable linkage sleeve slid under the throttle body pivot causing the throttle to remain open."

- Irving, TX, USA

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