This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle has a faulty ignition switch that has turned off my daughter's engine a number of times while she has been driving the car. Chrysler issued a recall in July of last year, but is unable to obtain the necessary parts to repair the problem. In that this can not only stop the engine, but also disable the power steering and air bags, this is a hazard for anyone driving the SUV. What is the board doing to pressure Chrysler to speed up the availability of the necessary parts?
Recall sent in October 2014 and as of today February 12,2015 the replacement part has still not been sent out to the dealer and there is no future date even discussed. If this is a danger and my research shows that in fact if the car ignition goes off, it can be very dangerous, then this delay is not acceptable.
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system), however the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A failure related to the recall was experienced but the specifics were not available. The manufacturer was notified of the failure. The failure mileage was not available.
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that the air bag and the service engine warning lights illuminated. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) and stated that the part was not available for the repair. The dealer was unable to provide a part availability date. The manufacturer was notified of the failure. The failure mileage was not available. Updated 04/07/15 updated 6/25/2015
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while driving at an unknown speed, the vehicle lost engine power. The vehicle was not diagnosed or repaired. The failure occurred continuously. The contact received a notice for NHTSA campaign number: 14V438000 (electrical system); however, the part for repair was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
- River Edge, NJ, USA
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The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V438000 (electrical system); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The contact did not experience a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V438000 (electrical system) however the parts needed were unavailable to perform the repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V438000 (electrical system); however, the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2005 Jeep Grand Cherokee. After stopping the vehicle, it stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 101,000.
The contact owns a 2005 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system); however, the part needed to perform the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure. Updated 04/07/15 the consumer stated as of 03/17/15 the part was still unavailable and the vehicle had not been repaired. Updated 6/29/2015
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while driving approximately 5 mph, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 104,000.
The contact owns a 2005 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Had truck for 800 miles since purchase used from the original owner. I am 6'5" tall. Was driving on the freeway when the ignition key (1.5" from my knee) accidentally turned the truck off due to contact with my knee. Under different circumstances, loss of power steering, most braking, and possibly airbags could be very dangerous. Hours later I read a story in the mountain news newspaper about a driver leaving the highway due to this same Jeep problem. That accident was two weeks ago and the vehicle and trailer overturned on hwy 18. I mentioned this issue to a friend who had the identical 2005 Jeep Grand Cherokee and he said the knee/key issues happened to him "several times" before he sold it. He is 6'6" tall. Secondly, all four interior door handles are falling apart and failing due to brittle plastic. They break with no notice and would prevent emergency egress from the vehicle. While it would be possible to roll the window down and open the door from the outside, with the ignition accidentally shut off that would be a problem. This is an essentially universal problem with this door handle design.
Recall P 51 - faulty ignition switch... reported to owners, September 2014... Jeep has not provided a fix and do not have any idea when it will be available... I called Jeep the customer service number on the recall notice and the voice system puts you on hold forever (I finally hung up after 1 hour)... it's obvious that Jeep doesn't want to fix this problem... you need to make them do it... thanks... [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2005 Jeep Grand Cherokee. The contact stated that while driving at 60 mph, the vehicle stalled. The contact was able to restart the vehicle and all warning lights illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 49,000. The VIN was not available.
A D V E R T I S E M E N T S
- Dallas, TX, USA