This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2007 Jeep Grand Cherokee. The contact stated that while his daughter was driving approximately 50 MPH, the instrument panel lost functionality and became inoperable. The contact stated that radio was also inoperable. The contact stated that after parking the vehicle overnight, it was discovered that the passenger-€™s side air bag had deployed. The vehicle had not been taken to the dealer, but the dealer was contacted by phone. The contact was informed that the failure was a known issue and that an unknown computer or software needed to be replaced. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
The contact owns a 2007 Jeep Grand Cherokee. While driving 45 mph, the brakes failed to respond and the contact crashed into the rear of another vehicle. None of the air bags deployed. The driver sustained minor headaches and whiplash, and the child passenger seated in the rear sustained whiplash. Both occupants received medical attention. A police report was filed. A dealer was not contacted. The cause of the failure was not diagnosed. The insurance company was notified and the vehicle was towed to a facility. The contact stated that the independent source that sold her the vehicle made no mention of NHTSA campaign number: 14V438000 (electrical system), which was related to the crash. The manufacturer was notified. The vehicle was not included in NHTSA action number: PE14017 (electrical system). The failure mileage was not available. Consumer stated the airbag did not deploy at 45mph when her daughter hit another car.
Vechicle was in motion brakes failed, causing front end of Jeep to make contact with another vechicle appox. Speed at time of impact 60 mph airbags failed to deploy. See also 11143877.
Uncertain but the vehicle was in motion the brakes failed to stop the vehicle making contact with another vechicle at approximately 50 mph airbags failed to deploy. See also 11143883.
The fuse box under hood is labeled incorrectly and on the cover states spare fuses in cavity 29 and 30. However, it is acctually the airbags which is why it is in a yellow safety holder and also the original manual that comes with the Jeep states that it is the airbag. However directly on the box under the hood it says cavity 29 and 30 are spares which are causing people to pull them out and use them as spares elsewhere unaware that they are in danger
- Jaffrey, NH, USA
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The vehicle has a safety issued at this point it is unsafe to drive. The clockspring is bad due to manufacturers errors. When the vehicle is driven, the vehicle is losing power due to engine mechanical problems. The clockspring has a code stated as C2205 on the computer module. The steering wheel shakes going over 60mph at this point I do not know why.
While driving 40 mph on a 2 lane road the passenger sidewall airbag deployed seconds after the airbag warning light came on. There was no impact. Car was driven about 2 miles to the Jeep dealer where it was purchased. They suggested I call Chrysler. Chrysler sent an engineer to investigate. Chrysler sent me a letter stating that there was nothing that would leave them to believe it was the manufacturer's responsibility. I am trying to find out why it deployed. Chrysler will not provide me with this information. If they can make a determination that it was not a manufacturer defect, then they should know what caused it in order to make that determination. I spoke to an auto body shop as suggested by the dealer to get a rough estimate of the repair cost but they said they were not interested in repairing it without knowing what caused it do to liability issues, which I understand. I do not know what caused the deployment but Chrysler must know or else they couldn't determine it was not a manufacture problem.....updated 11/21/17
Riding down rode. Speedometer and lights failed. Took to dealership while the vehicle was at the shop the walked away to file paperwork and airbags deployed on the vehicle. It was the right side air curtain. The entire length of the unit. According to the dealership the car was sitting motionless on the garage floor.
The contact owns a 2007 Jeep Grand Cherokee. While driving at 35 mph and making a left turn, the vehicle stalled and another vehicle crashed into the contact's vehicle. The air bags failed to deploy. The contact sustained injuries to the head and neck that required medical attention. A police report was filed. A week later, the vehicle was towed to the dealer where it was diagnosed and repaired. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact stated that the ABS and the air bag warning lights illuminated. The failure mileage was not available.
The contact owns a 2007 Jeep Grand Cherokee. While driving 55 mph, the contact hit an ice patch, lost control of the vehicle, and landed in a field. The air bags did not deploy. As a result, the contact sustained neck and back injuries that required medical attention. The vehicle was driven to the contact's residence. The vehicle was then taken to an independent mechanic where it was diagnosed that the key needed to be reset. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 84,000.
The contact owns a 2007 Jeep Grand Cherokee. While starting the vehicle, the air bag warning light illuminated. The vehicle was taken to a dealer but the contact was unsure about the part that needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 14V438000 (electrical system); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 160,000.
2007 Jeep Grand Cherokee. Consumer writes in regards to ignition switch recall notice and airbag issues. The consumer stated eight months is too long to fix outstanding recalls. Recall # 14V438000.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V438000 (air bags) however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Electrical power intermittently goes out due to faulty ignition switch. Chrysler has issued recall (P41/NHTSA 14V-438) and I immediately reported to dealer, newport Chrysler Dodge Jeep Ram, 310 w main rd, middletown, ri 02842, but continues to tell me that the part is on national back-order and cannot fix. I've called dealer for updates multiple times since July 2014 but dealer will not give me any information regarding part availability, has not fixed the issue or replaced ignition switch. Please assist or advise.
The contact owns a 2007 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V138000 (air bags, electrical system) however, the vehicle was unable to be serviced under the recall because the part needed was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2007 Jeep Grand Cherokee. While driving approximately 10 mph, the vehicle crashed into a concrete wall. The air bags failed to deploy. There were no injuries and a police report was not filed. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 105,000.
2002 Jeep Grand Cherokee. Consumer writes in regards to recall notice concerning occupant restraint control module filter circuit. The consumer stated the dealer installed the orc jump harness. However, the air bag and seat belt indicator lights were still on, which the mechanic acknowledged, but stated there would be a charge for inspecting the vehicle. The consumer stated since the lights were still on, the dealer did not resolve the problem pursuant to the recall.
A D V E R T I S E M E N T S
- Hampton Bays, NY, USA