This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving vehicle suddenly stalled wouldn't restart for several tries then finally did. Never stalled again until recently. Sometimes it starts in neutral other times it has to be put in park. Upon restart vehicle drives as if nothing has ever happened. It now stalls at idle or when accelerating or even while driving at a steady rate of speed. I have been paying close attention to the key position and it seems normal in the on position and doesn't seem to be the reason behind this erratic stall situation. Numerous accounts of similar situations have been noted here and on other websites. I keep my vehicle well maintained and tuned, it runs great. Many times weeks or months go by without any stalls.
Driving on highway 91 South check battery light came on then check engine and then all warning lights illuminated. Then speedometer, lights and engine shut off shortly after at 65 mph...very dangerous had to coast to the side of the highway with heavy weekend traffic. Towed Jeep to Chrysler dealer where they got code B229 and B1A35. Dealer replaced win module(ignition) and new keys. Seems to be running okay at the moment. Had to pay dealer almost $800. To rectify not to mention the towing and rental costs. This item should be recalled and we should be reimbursed!
The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V567000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer stated that the part would not be available for 60 days. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated that the key was stuck in the ignition several times and the failure recurred intermittently. The vehicle was taken to an authorized dealer more than five time. Multiple parts pertaining to the ignition switch were replaced. The contact stated that the win module was replaced, the key was replaced, and the battery voltage was checked. The dealer cycled the key within the win module and it was found to be faulty. The dealer reprogrammed the win and the failure recurred. The contact indicated that the key continued to get stuck and there was a clicking noise upon releasing the key. The vehicle was taken back to the dealer who replaced the shift assembly indicating that the shift assembly was not releasing from the solenoid. The contact turned the key into an off position in park and turned it on. The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 14V567000 (electrical system). The vehicle was not repaired. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 69,581. Updated 01/21/15
As I was about to exit the freeway onto exit ramp I heard a click and the vehicle just turned off. This is not the first time this has happened. Four times prior but at much lower speeds....parking lot speeds. I also seem to be having a problem at times when I start the vehicle. It just turns off. I have taken the vehicle in to the dealer twice and they have run all the diagnostics but have been unable to identify a problem.
- Delray Beach, FL, USA
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The contact owns a 2008 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V438000 (electrical system); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
My Jeep turned off while driving on the highway. I had to put the Jeep in neutral and restart it. This has happened about 9 or 10 times. It happens randomly and infrequently. Not sure what the problem is but it is definitely scary when it happens. Also the key fell out of the ignition once, the car remained running.
Vehicle would die unexpectedly and not restart until transmission was put in park position. Several incidents ie stopped at light, acceleration to turnpike, slow street driving this would disable steering and create difficult braking.
My engine has shut down and the electrical system powered down while driving many times (more than 60 times in the last 3 years). This has happened at many speeds between 0 (standing still) and 60 mph. When the vehicle shuts down, steering becomes very difficult and brakes work to a minimum. I've taken my Grand Cherokee to the Jeep Agency many times, and they keep saying that nothing is wrong with it. Only once they told me it was an oxygen censored, which they changed, but the problem persisted constantly. This is a very dangerous situation as the vehicle can become very difficult to control at which speeds I bought my Jeep Grand Cherokee 2008 in Mexico city.
I filed my second complaint on 07/14/2014 component(s): Electronic stability control, unknown or other date of incident: 06/28/2014 NHTSA id number: 10610308 on 10/22 I transferred my Jeep transmission into neutral to tow behind our rv. When I took my foot off the brake the Jeep electronic fdcm threw it into 4WD and it lurched forward almost hitting our rv and my husband who was working on hooking up the vehicle. I warned your office in January and again in July that this was a safety issue but had no idea it could do this!! I was concerned about needing 4WD and not having it. Now I am concerned about our physical safety. Nothing has been done to make Chrysler Fiat step up, own up the N23 debacle that caused this issue and fix it. They must be held accountable and fix this before someone is injured or killed. Please do not ignore this complaint and just another Jeep owner complaining about the N23 recall. This is a serious safety issue!!!!
Purchased used vehicle from dealer. That evening while driving at speed (35 mph), my dash flashed, went dead and engine stalled, lost steering and brakes. The oil light lit and was only light on dash. Pulled over to side of road, after shifting to park, it restarted and drove normally. Next morning upon starting the check engine light came on. Drove to work, parked, called dealer. Upon entering vehicle again, used remote start, but when I inserted key, it died. Cycled key again and started. Returning to dealer, upon exiting freeway, it died again at roughly 30 mph. This time a loud clunk sound occurred and the same stalling issue, coupled with no brakes or steering occurred. After shifting to lark and cycling hey, it started immediately. Dealer diagnosed it as a "autostart relay switch" overheating and burning out. Replaced switch, check engine light disappeared, and vehicle drove normally all night. Third day of ownership, while at a stoplight, a loud clunk sound, coupled with jerking motion occurred. I actually looked at rear window because I thought I was rear ended, until I realized my dash was dead except for same oil light. Car was stalled. Placed in park, car started immediately. So far I've had car 3 days and it's happened everyday. Glad I just dropped close to 20K on a Jeep that may kill me.
* while driving 25 mph, the headlights would not illuminate the road properly. The headlights leveling was not working and the headlights shown about 25 feet infront of the car and would not raise up. The vehicle was taken to the dealer for inspection where they stated that the head light leveling sensor showed a fault code that it had failed but it was not acting up when they checked it out. They said bring it back when it fails constantly. It is now failing constantly. Have not taken it back to the dealer yet.
The contact owns a 2008 Jeep Grand Cherokee. The contact stated while driving 50 mph, all of the warning lights on the dashboard flashed. Also, the contact mentioned that the brake light, head lights, radio and the driver seat failed to operate properly. The failure recurred on several occasions. The vehicle was taken to dealer where it was diagnosed that the front control module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 56,379.
Vehicle has had a history of unresolved electrical issues beginning at the time of purchase. In 2009, the ignition switch began to fail and the key fob was replaced. Due to a VIN number issue with a replacement program, Chrysler refused to replace the key assemblies though they were replacing identical assemblies on other vehicles that used the same modules. Several "reprogramming" have been conducted to clear problems. Specific issues include: 1. erratic behavior of electrical system that stems from the operation of the ignition switch. For example the engine will start but the vehicle will be impossible to shift out of park and the radio/navigation will not work until you jiggle the ignition switch and key fob. 2. chronic failure of the electronic throttle. You can be driving along at any speed and you will lose throttle control. This has caused several near miss accidents. The problem is acknowledged by a check engine light and lighting of an specific idiot light on the dash. However, the lack of throttle response is very dangerous and can be restored by only stopping the vehicle and shutting down the engine several times to reset the electronics. 3. chronic failure of the dealership to address proper correction of the electrical problems. Vehicle was covered by a full warranty and an extended warranty but these problems were never repaired. Due to sporadic and random nature of the systems faults, the dealership refuses to make repairs. 4. dealerships unable to clear check engine light and blame issues on the fact this unit has a diesel engine. Local waterway car wash is refusing to wash these vehicles due to rapid and unattended acceleration issues which have caused accidents at their car washes. This problem can be documented by calling them by telephone. They consider the vehicles to be a safety risk. Please help!
So the starter has been a issue ever since I bought the car from my father 2 years ago. The key seems to be the problem since I got the starter rebuilt. It just doesn't start and will turn off at times for no apparent reason which would scare everyone in the car. I was wondering if there is a recall because there should be.
Car would not start. Neither fob would work. Car was in wrangell Alaska and had to be shipped to bellingham. Car is now at dealers. Was not a fob problem. ECM, electronic control module" after two days work with two mechanics, they still do not know the problem, just guessing. Only dealer can work/program the car computer. Cost of shipping car + hotels+restaurants+towing to and from ferry++++++ dealer cost. All because the car has to be fixed at the dealer and they apparently can't do it either. This is getting really expensive. What if I had been out in the boonies, away from phone service in the winter and this had happened"..updated 09-25-14
The ignition on my Jeep went out of it's normal operating position to acc position after the key was accidentally bumped. The car was in motion at the time. Steering locked up and the accelerator was disabled. And just a few days ago the same thing happened. This time my car rolled at a slow speed into another car due to lack of brakes. Luckily, no damage or injuries in that case either. I assume the recent recall for Jeep Grand Cherokee up to 2007 for the same reason will be extended to the 2008 models.
While driving at posted X-press way speeds (70 mph) the car suddenly went dead. The power steering, radio, A/C etc. Shut off. Fortunately traffic was light and I pulled off to the shoulder of the road. After the vehicle come to a stop. I turned the key to the left (off position) than turned back to the right on position. The car started immediately and I continued on. The car will also stall immediately after starting it and I will have to sometimes start it to two to three times before it stays running. I had the problem looked at a few years ago. First they said it was a bad key. When that didn't fix the problem they said it was a bad computer board. That worked for a few months and than the intermittent starting again and has been that way ever since. I know older model Jeep are going to recalled but I think the recall should include 2008 model years also.
We are having difficulty with the ignition key, it sometimes releases easily and sometimes we have to start the car again and move it and that can happen up to as many as 5 or 6 or as little as 2 or 3 time. Initially it was a little bit of a problem, but now it is becoming scary. Taking it to the dealer again because we mentioned it the last time we were there and we were told that it would be ok until the check engine service light goes on. We just can't wait and continue driving the car like this. There seem to be other complaints with similar issue. We hope that all our concerns can be remedied.
A D V E R T I S E M E N T S
- Miami Beach, FL, USA