This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
There are two main issues: Stalling and no start. Stalling issue - vehicle began to stall on 8/9/10 on a random and intermittent basis while driving at varying speeds. The stalling appears to have stopped after the last service was completed on 7/25/11. The following information relates to the stalling issue. Each date is separate visit to dealership: 8/13/10 - performed diagnostic test, with no fault codes stored. Checked wiring to pdc and front control module. Road tested for 55 miles. Could not duplicate customer concern. 9/2/10 - replaced wireless ignition node - (due to a bind, stick or seize). 10/27/10 - replaced throttle body. Found the throttle body to be binding. 7/25/11 - performed diagnostic test, found a stored code for the crankshaft sensor. Could not duplicate concern. Replaced sensor. No start issue - this is defined as turning the key to the start position but would not crank. Fuel pump would turn on after a few seconds. All electrical systems were fine. Battery was full strength. In all of these cases, the car would start up without a problem within 24-48 hours after the no-start incidents. The following information relates to a "no start" issue. Each date is a separate trip to the dealership. 5/30/11 - vehicle towed in on Saturday. Service technician started vehicle up three times on Monday. Let sit overnight and started right up on Tuesday. Battery tested fine. No codes in system. 7/25/11 - diagnostic scan, replaced crankshaft sensor (see stalling) 7/26/11 - vehicle towed to dealership. Duplicated no-start issue. Replaced engine wiring harness. Service advisor extremely confident that this was the issue. *after speaking with the service advisor today, he had told me that they had replaced several wiring harnesses on the 2007, 2008 G. Cherokee experiencing same issue since my service on 7/26/11.
My parents purchased a brand new 2008 Jeep Grand Cherokee limited. I was driving the vehicle on July 11, 2008 in my neighborhood to pick up some food with my 8 months pregnant sister in law. As I drove the vehicle it accelerated without me pressing on the gas and I lost control and the vehicle hit approximately 3-4 parked cars, I landed in the trunk of another vehicle, on top of it. If it wasn't for the vehicles parked, I don't think the Jeep would have stopped. Luckily no one was hurt badly and the airbags were not even deployed. This incident has really affected me and the way I drive. I do not even like to be a passenger in Jeep vehicles anymore. In January, 2010 my mother dropped her car off at a garage to have it parked. She was called from the garage that the vehicle had been in an accident. The vehicle once again accelerated in reverse and there was damage to the vehicle as well as the garage. Jeep Cherokee's are extremely faulty, always in the dealership with some issue. This is not a coincidence. This needs to be taken seriously. People can lose their lives if these vehicles are not recalled.
The contact owns a 2008 Jeep Grand Cherokee 4X4. While driving 10 mph the vehicle accelerated on its own when she put it in neutral gear. She engaged the brake pedal when the vehicle started to decrease in speed and then turned it off. She was able to restart the vehicle and take it to a dealer who was unable to duplicate the failure. The diagnostic test performed by the computer indicated that the accelerator pedal was engaged up to 90 mph. The vehicle will be repaired when the parts are available. The failure has occurred 3 times. The failure mileage was 18152 and the current mileage was 18160.
The contact owns a 2008 Jeep Cherokee. She experiences unintended vehicle acceleration during brake application. Also when applying pressure to the accelerator pedal, the vehicle will hesitate then accelerate. The rpms will increase without vehicle acceleration. The vehicle was taken to the dealer, but because the technicians could not duplicate the failure, they could not provide a remedy. No repairs have been made. The failure mileage was 2000. The current mileage was 28000.
A D V E R T I S E M E N T S
- Chadds Ford, PA, USA