Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.


fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,418 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee accessories - exterior problems

accessories - exterior problem

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2012 Jeep Grand Cherokee Owner Comments

problem #9

Oct 112016

Grand Cherokee

  • 29,000 miles



- Guaynabo, PR, USA

problem #8

Jul 232016

Grand Cherokee

  • miles
Last few days were extremely hot in the North car was parked in an open parking lot over the weekend and the front windshield developed a crack due to extreme hot weather. The dealer and manufacturer (Fiat/Chrysler) told me the standard warranty expires after a year. I am in the process of getting it replaced thru my insurance company. I suspect this to be a manufacturing defect of the tempered glass.

- Piscataway, NJ, USA

problem #7

Dec 292015

Grand Cherokee

  • 43,500 miles
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.

- Rochester, MN, USA

problem #6

Nov 282015

Grand Cherokee

  • 53,000 miles


The leather dashboard is shrinking and coming unglued from the dashboard frame. The defroster vents are now affected and being pulled by the disintegrating leather. I am concerned that since the dashboard coating is no longer affixed to the car, the dashboard will be ripped off and become a projectile if the airbags inflate. The problem exists all the time but the threat exists most when car is in motion.

- Alpharetta, GA, USA

problem #5

Dec 042015

Grand Cherokee

  • miles
In my 2012 Jeep Grand Cherokee overland model with a leather dashboard, the leather material has separated from the dashboard and is affecting the winter performance of the front windshield defroster by partially blocking the air vents. This presents a safety hazard that will only get worse with time until Jeep issues a recall to fix or replace the faulty dashboards on these vehicles.

- Springfield, VA, USA

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problem #4

Jun 122014

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V391000 (electrical system, visibility) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The VIN was not available.

- Rensselaer , NY, USA

problem #3

Jul 252014

Grand Cherokee 6-cyl

  • miles


Informed by technician that I have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car I paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and I am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.

- San Jose, CA, USA

problem #2

Jun 012012

Grand Cherokee 6-cyl

  • 8,000 miles
Purchased new 2012 Jeep G.C. SUV in Dec. 2011. Appx 6 months later a windshield crack appeared from center-bottom of windshield near front center speaker on dashboard. Crack started from bottom edge extending upward for about 2 inches, then grew 8 inches up, turned left for 12+ inches. Replaced windshield at dealer ((P104355-northwest Jeep in houston tx) several months later ($$$). then, after about 3 months, another similar crack occurred from center bottom, moving upwards, turning left and branching upwards to right. Performed spot repair to stop crack growing, did not work. This week, crack appeared in driver's front side window diagonally 40 degrees to left from center-right inside door panel to middle of side window rim near outdoor rearview mirror. Will take car to dealer this week. In all instances, no apparent outside impacts (rocks etc), so firmly believe all 3 cracks are stress related to either chasis body and/or temperature change. Checking with various Jeep blogs (edmunds etc.), many others reporting similar incidents, but mostly originating around center windshield rearview mirror.

- Houston, TX, USA

problem #1

Dec 052012

Grand Cherokee 6-cyl

  • 5,258 miles
The side view mirrors are an obstruction of the driver's view when turning into spiraling parking lots. The mirrors are so large, (larger than necessary to see what is on the side of the vehicle) that I have to sit forward and look around the mirror or above the mirror, or below the mirror to see the line in the street. It is very hard to see where the lines are when driving into a parking space or an atm machine. I am a tall person so I imagine a shorter person would really have trouble with visibility when driving and trying to see what is on the sides of the vehicle. I have to be very cautious when driving because I have almost hit other vehicles when turning left due to obstruction of visibility. I can see through the side view mirrors, I just cannot around the mirrors. This is definitely a design defect because I cannot see anyone not having a problem seeing around these mirrors. My husband complains about the mirrors and everyone that drives my Jeep. The mirrors need to be smaller and lower so that you can see over and around them. I have never had this problem with any other vehicle and I fear that there will be many accidents or near accidents with drivers if this defect is not corrected. I am very cautious when driving in certain situations because of the visibility problem. I am considering selling the vehicle (which is not a year old yet) due to the safety issue of the mirrors.

- New Orleans, LA, USA

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