This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought my Jeep last year sometime in towards the end of March. It was towards the middle of the summer I started to noticed the leather on my front dashboard starting to lift and bubble in some areas. By the end of the summer U have massive areas that are starting to bunch up all over my dashboard. As I started to look the problem up due to ive never seen a dashboard do this before. Ive come to learn this is a issue on alot of Jeep my year and Jeep is doing nothing about it. I brought it to a upholstery shop and they also said they have seen this alot on the Jeep of my year and that Jeep wont do anything to fix it. Then the shops says its gonna cost almost 4-6 thousand to repair due to the leather on the dash is shrinking and that they would have to replace the whole dashboard.
The paneling which is in layed on the doors and the front dash are peeling. These pieces are sharp. As they peel passengers, including children can cut themselves. My own child received an injury from one of these pieces. Jeep sent a recall letter to my address, advising me to go to any Jeep dealership to have the issue fixed. The crown Chrysler Jeep Dodge on 6350 perimeter loop drive accepted the repair on 2 occasions but never repaired the issue. There was no follow up or reason given for not completing the repair, even after keeping my vehicle for 3 days. But its not an official recall. I think Jeep should be responsible for fixing obvious interior damage and especially that that could injure passengers.
Passenger side headlamp does not come on in daytime. At dusk, when the sensor turns on brighter lamps; this passenger side headlamp works. At time, when raining or when I want to be seen, I will manually turn on both headlights. Now the passenger side light will not come on during the day; however it will come on with the automatic dusk feature. I see many "one-sided" daytime running headlamps in the newer model Jeep prior to the new led rope lighting headlamp feature implemented in 2014. The auto dealer will happily replace the ballast and assembly for $500. In my mind, this is a defect known to the maker which is why a new type of lighting was implemented. It worked fine until several months ago. Even thought it's just annoying; it doesn't seem right. It was suggested I check in with this website to see if there are other complaints.
On Jan 7, 2015, while I was driving towards the garage, my vehicle (Grand Cherokee 2013) suddenly (unexpectedly) accelerated and, although I pressed the brake pedal, it crashed against the wall. The vehicle activated airbags burning and bruising my body; I went to the er and received medical assistance. Some of the parts replaced for this crash included, bumper and hood assemblies, A/C ducts and evaporator, grille, radiator, headlight, computer, wiper wash canister, water pump, fan, seat belt and one fender, etc. In addition the crash toll caused structural damages to the property. The service shop completed the repairs on Feb 27, 2015. On March 2 and May 20, 2015 I took the vehicle to the authorized service center because of transmission shifting failures. They finally changed the whole transmission by May 29, 2015. On July 2 I took it back to the service center because there was a noisy riding and check engine was on; by July 16 they had replaced one shock absorber, the gas pump and tank, and one oxygen sensor (mileage at this point 22,594). On July 22, 2015 I went back again because of check engine and they kept the vehicle for replacing the catalyst. Because of the unexpected acceleration event, all abovementioned repairs, plus five executed recalls (one still open R909/NHTSA 14V-115) and an imminent sixth recall for start button (that does not shuts off); I don't trust this vehicle's safety and quality. I'm afraid of hurting me or someone else; I could not afford repairs at upcoming warranty expiry. Therefore, I hope you buy back this defective Grand Cherokee 2013.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while attempting to lock the doors, the front driver side door failed to automatically and manually lock. The vehicle was not diagnosed or repaired. The failure recurred on numerous occasions. In addition, the contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 ( electrical system) and 14V634000 ( electrical system) however, the parts needed to repair the vehicle were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 800.
- Beechhurst, NY, USA
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I was in the parking lot of a Porsche repair shop and was fully aware of all the expensive cars around. I was very careful as I put my car in reverse. Suddenly, my Jeep sped across the parking lot in reverse at full throttle. The breaks didn't work and the car wouldn't stop until it smashed into a Porsche cayman and totaled it.
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- Newburgh, NY, USA