CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
18 / 2
Injuries / Deaths:
5 / 0
Average Mileage:
16,607 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Djr
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic ) and stated that the part needed was unavailable to service the vehicle under the recall. The dealer was uncertain of when the part would become available. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the dealer stated that the parts needed for the repair were unavailable. The contact was placed on a waiting list. The VIN was unavailable. The contact had not experienced a failure.
I have no had an incident yet but none of the dealerships are claiming to have the part available and say it is on back order. This is ridiculous that a safety recall is in effect and they do not make every attempt to remedy the problem for a customer who just spent $50,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact mentioned that he was concerned about his safety since the part was not available in order to perform the repairs. The dealer was contacted, who made him aware that there was a waiting list in order to get the repair completed. The manufacturer was made aware of the delay. The contact did not experience the failure. The vehicle current mileage was 27,000.
- West Harrison , NY, USA
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The contact owns a 2014 Jeep Grand Cherokee. The contact was included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact expressed that three months was an unreasonable amount of time for the repairs. The contact stated that she does not think that Chrysler was not putting safety first. The contact wanted to know when parts would be available. The manufacturer was made aware of the failure. The contact has not experienced a failure.
1) driving ~ 45 mph. 2) parking/crash detection sensor on the front driver side makes audible noise for 2 seconds, then noise ceases - this parking/crash detection issue was reported to the dealership 3 days prior. 3) all consoles go blank, to include speedometer (which is digital), temperature, navigation, etc. (driver & center consoles) - hands free phone call linked within the vehicle disconnects midway through call at this time as well. 4) engine appears operational, but seems to be in a lower gear and acceleration is problematic, brakes are sluggish. 5) electrical system in the vehicle reboots while driving ~10 seconds later, displaying multiple warning messages (check engine light, low battery voltage, no ABS, suspension system, etc.). 6) pulled the car over at the first safe location ~1/4 mile. 7) vehicle would not go into park, applied emergency brake and turned vehicle off. 8) restarted vehicle, check engine and low battery voltage light remains on, but vehicle appears stable enough to drive ~2 miles home.
To whom it may concern took my 2014 Jeep Grand Cherokee in for recall work on the cluster panel and brakes. When I got it back the brakes you had to press halfway to the floor to stop the vehicle and also has a small vibration as soon as you step on them. I brought this to the dealerships attention and he said he needed to order a brake booster and it may take awhile. He said he has a backlog of orders that are over a month and a half old. I'm concerned about driving this vehicle as it is today because of the brake issue. That's why I'm writing you today to see if you can give me any assistance in getting this matter resolved. Thank you,
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The dealer stated that the part was unavailable for the repair. The manufacturer was made aware of the issue. The vehicle was not repaired. The contact did not experience a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure. Updated 8/28/14 updated 09/17/2014
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the parts were not available. The dealer was not able to provide a specific date when the parts would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. The dealer stated that there was waiting list and that the manufacturer was only sending 1 repair kit per week. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced that failure. Updated 08/27/14 updated 09/16/2014
Purchased my 2014 Jeep Grand Cherokee in February of 2014. Vehicle randomly displays "parking brake engaged" and the brake light keeps flashing. Even when the message does not display the brake light will randomly start flashing and doesn't stop. Took it to the dealer in June. They tell me this issue is not part of the recall issue with the brakes but they don't know what's wrong with it.
I received a safety recall notice for a brake defect on my 2014 Jeep Grand Cherokee. Notice informed me to make an appointment for repair with my dealer. I made the appointment assuming it was for repair as the notice stated. When I took my Jeep in I was informed the appointment was for inspection only that the part was not available for repair and did not have an estimate on when the part would be available. A safety recall means there is a defective part on the vehicle that if not repaired could case an accident and possible death. So everyone who drives a vehicle covered by the recall puts their life in danger everytime they get behind the wheel. The only purpose this recall has served is to warn people that they are operating a vehicle that they may lose their life in. Good job Chrysler !!!
After purchasing the vehicle I started the first leg of a 2000 mile road trip comprising of highway and winding rural roads. During a winding mountainous section of the journey I started to smell something I thought to be possibly a fbrush fire or something burning in the locale I was driving through. Later during another section of stop and go driving I started to smell it again, and noticed some brake fade as well. For the remainder of this leg of the trip I used the paddle shifters to reduce my brake use. Upon a fuel stop before ending the day's travel, I noticed a thick layer of grease coating the inside of the front left wheel. I did a internet search to see if this was a known issue to find several other owners have had the same issue. I have scheduled an appointment at a Jeep dealer for service. Hopefully Jeep can remedy this seemingly common problem.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). The dealer was not able to indicate when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
I was driving approx 30mph on a surface street and attempted to brake as a moved into a left turn lane. The brakes did not respond to touch and my foot nearly went to the floor. The Jeep decelerated to almost a stop until I briefly reaccelerated to approx 5mph (because I was stunned and thought there was no way that the brakes had failed on a brand new vehicle) and attempted to brake again but my foot nearly went to the floor again without a brake response. The power brakes were definitely not working, and the braking power with my foot nearly to the floor was incredibly unresponsive. I coasted into a parking lot, hit the roadside assistance button in my Jeep, and the vehicle was towed to the nearest dealership for repair. Even the tow driver noted how unresponsive the brakes were as he loaded the vehicle on the truck. The service advisor at the dealership called a few hours later to tell me that this incident happened because the Jeep's "master cylinder failed" and that "the parts are on national backorder" and "the parts are being built." He said my Jeep is the first 2014 that this has happened to and advised that I would be in the loaner rental car for a minimum of one week while they await the parts to repair the Jeep.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while depressing the brake pedal, it traveled to the floorboard and there was an abnormal noise coming from the brakes. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. The manufacturer was made aware of the failure. The approximate failure mileage was 6,621. Updated 09/05/14 updated 09/15/2014
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that he had contacted the dealer and the manufacturer numerous times and were unable to provide an estimated date for when the parts will be available for the repairs. The contact felt that the repair was not taken care of in a reasonable amount of time. The contact had not experienced a failure. The manufacturer was not notified of the issue.
May 30, 2014 I received "important safety recall" P14/NHTSA 14V-154 (brake booster) and immediately called two local dealerships, armory garage (albany NY) and lia motors (colonie NY) whom each placed me on a "waiting" list because neither had the required parts from the manufacturer. I received a follow-up call from "lia" for an apt on June 30 but service hours not conducive for my working schedule....so I phoned "armory" but the service dept states they have not received any parts from the manufacturer yet. How can one local dealership receive parts for a national recall and another doesn't "?" "armory" has better service hours so I don't have to lose work pay.
A D V E R T I S E M E N T S
- Matthews, NC, USA