Safety defect/non compliance description and safety risk the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Repair description the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Recall status incomplete but repair parts are not available get notified when parts are available on December 19, 2017 we experienced once again another problem. After my son's youth basketball game, we went to the parking lot to head a couple of blocks home at approximately 8:15 pm. Turning out onto the roadway, the dashboard lit up with warning light stating that the battery was low and the electronic power steering started howling. I shut down as much of the infotainment center as possible to conserve power to make sure that I made it home. The front windshield started to fog up so I turned the defroster on low. As soon as the air started coming out, I could smell an electrical fire. Upon my arrival home, I popped open the hood and could smell electrical burn. I decided to shut the vehicle off and research recalls and technical service bulletins. I believe this new issue falls under recall T75.

- Maple Valley, WA, USA

Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.

- East Nassau, NY, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called milton ruben Chrysler Dodge Jeep Ram at (706) 863-6633 (3508 Washington rd, augusta, ga 30907) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect. Updated 8/23/18

- Augusta, GA, USA

Recall T36 from June 09, 2017 still not repairable due to lack of parts. It is now November. I cannot believe such a hazardous issue can be allowed to be unresolved for this long. Https://www.Chrysler.com/universal/webselfservice/pdf/T36.pdf

- Downingtown, PA, USA

I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that I can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when I was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". notified the dealership and Jeep customer care about this and they informed me that they can fix this recall because my VIN is not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago I refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and I refuse to take that risk.

- Las Cruces, NM, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Koons tysons Chrysler Dodge Jeep Ram (2050 chain bridge rd, vienna, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/13/18

- Arlington, VA, USA

Jeep failed to start for weeks without a jump start. Replaced battery twice and alternator once; third battery replacement during 11.15.2017 repairs. Total integrated power module (tipm) found to be faulty. Safety issues are a major concern, as the tipm is critical for the safe operation of the vehicle.

- Cupertino, CA, USA

While driving the Jeep, the alternator shorted and stalled the car. All power was lost to the engine steering and lights just as I was crossing a very busy intersection. I was able to roll through the intersection where the car died in the middle of the road. Alternator began to smoke heavily. Complicating matters, the car has a fully electronic shifting mechanism preventing me from putting the car in neutral and pushing it off the road. It sat in the middle of a road until a tow truck arrived.

- Marietta, GA, USA

On 9-08-2017, my wife and I were returning to pfafftown, nc from garden city, SC. A few miles into the drive I thought I heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later I got a low voltage sign and told my wife to car the nearest Jeep dealership as we had entered conway, SC. Having some basic engine knowledge I knew the alternator wasn't charging the battery and that I would lose all power. Luckily for us the dealership was less than 1.5 miles and I was able to drive to it. When I opened the hood I found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806 cost for the repair. The vehicle had 74109 miles on the odometer. When I got home my mechanic told me that there was a recall on 2014 Jeep Grand Cherokee for exactly what happen to mine. I checked this website and Fiat/ Chrysler and found my VIN was not included. I also talked to a nice Chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and I could have lost control.

- Pfafftown, NC, USA

I have a recurring problem with my 2017 Jeep Grand Cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work. On occasion I receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." After numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however that a "Jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." They told me I would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday I was again using the navigation in an area that I unfamiliar with and the system again tried to route me into oncoming traffic.

- Blaine, MN, USA

Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after California 50K mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models" why can't those parts be installed on my 2014" I am being prejudiced against, as I cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! I need to get another car-but I can't!!!!

- Wildomar, CA, USA

While I was driving down the road the car completely shut down. All power shut off on car. Car could not be put in nuetral to move off road. Car would not restart. Tow company and Chrysler dealership said it was an alternator problem.

- Ashton, MD, USA

Fca and NHTSA have issued a recall notice that explains that the alternator may fail, resulting in stalling or possibly fire. It has been said that replacement of the alternator is necessary in affected vehicles. This won't take place until 2018 because of parts availability. This is totally unacceptable. The tens, or possibly hundreds of thousands of these vehicles will pose an enormous safety risk for occupants of these vehicles, and other vehicles sharing the road with them. This recall repair needs to be expedited in a much more timely manner. Fca needs to be made aware of the risks their customers are being exposed to because of the delay in making this repair. I received notice from fca on 7-14-2017, and NHTSA on 10-3-2017.

- Erie, PA, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer nielsen Dodge Chrysler Jeep Ram located at 175 NJ-10, East hanover, NJ 07936; (973) 884-2100 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-992-1997 and was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- East Orange, NJ, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard Jeep (located at 5075 East pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

- Boulder, CO, USA

I purchased my used 2014 Jeep Grand Cherokee from jt's Chrysler & Jeep in lexington, SC on May 27th, 2017. Sometime a few weeks later in June, we started having issues with our radio and touch screen panel. It did an automatic update by itself (screen said to keep vehicle running for 15 mins to complete) and now it will not save any presets that we try and save to it. The volume to the radio works fine some days, other days, we cannot get the volume to work on the radio at all...or worse, sometimes it will let us turn the volume up some and then we cannot get it to turn back down (causing issues when I need to hear things outside of the vehicle) until we power the ignition down. It has affected the navigation and speakers to some degree already and we have taken it back to the dealership twice to have it looked at with no resolution. They have told us they tried a "flash update" but it still has not helped. We constantly get an error message stating "vehicle phone needs service". I did some research after our last service appointment and realized there was a recall on the radio's for this model and year Jeep for the same issues we are having but, I do not see our VIN # listed in the recall. I am looking for someone to shed some light if possible on how we can go about getting this resolved. Thank you!

- Gaston, SC, USA

The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the vehicle decelerated rapidly and there was a high pitched noise coming from the engine. The contact noticed a burning odor inside the vehicle. In addition, the battery voltage warning indicator illuminated without warning as the vehicle continued to decelerate. The contact exited the vehicle and contacted aaa roadside assistance, but the battery could not be tested because it was located under the front passenger seat. An unknown Jeep dealer in hattiesburg, Mississippi was made aware of the failure and stated that there was no recall on the vehicle. The manufacturer stated that the failure was being investigated and that NHTSA campaign number: 17V435000 (electrical system) may expand to include the contact's VIN. The failure mileage was approximately 60,400.

- Hattiesburg, MS, USA

Alternator suddenly went out causing the car to become to stop running in an intersection. Very dangerous.

- Draper, UT, USA

Sudden alternator fail. Burned up and caught fire.... burned belts around it as well. Saw a bettery fail then hood started smoking while driving. Vehicle is only three years old!!! saw recalls on this for the 2014 Grand Cherokee but not sure why my VIN does apply?? having same exact problem as the rest of them that were recalled. Huge safety concern for the driver as it's burning up under the hood. Still low miles on three-year-old vehicle, this should not be happening. Need a recall on this model as well -- please help!!

- Lincoln, NE, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving, he heard an abnormal noise coming from the vehicle. The contact then noticed smoke coming from the hood of the vehicle. Upon inspection, the contact stated that he noticed that smoke came from the engine but noticed a wiring odor. No warning lights illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the alternator needed to be replaced. The dealer was not contacted. The vehicle was repaired. The contact referenced NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure and stated that the VIN was not covered under the recall. The failure mileage was 84,000. Updated 12/13/2017

- Westborough, MA, USA