Notes: The 2014 (and 2015) Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

We are keeping an eye on things but the 2014 Grand Cherokee doesn't look like a good model year compared to past years.


really awful
Crashes / Fires:
6 / 4
Injuries / Deaths:
3 / 0
Average Mileage:
5,871 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee electrical problems

electrical problem

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2014 Jeep Grand Cherokee Owner Comments (Page 10 of 11)

« Read the previous 20 complaints

problem #35

Dec 262012

Grand Cherokee 6-cyl

  • 1,820 miles


Bottom line: Battery was sitting in a pool of water 4 inches away from the neg/pos battery terminal. Potential electrical fire " a newly acquired 2014 Jeep Laredo with less than 1000 driven miles from the date of delivery. We were hearing a water sloshing sound that was profound upon starting from a dead stop and then coming to a stop sign. Once the vehicle was stopped fluid was heard sloshing around similar to a cooler of ice water. After doing an internet search there were similar problems found with this vehicle in the past. Since this was a brand new vehicle, I took it to the dealer as I wanted to know if this was safe to drive. The service dealer of course said he never heard of this and that I would have to make an appointment. "I will not leave until someone either drives this car or looks at it and say it is safe". the counter guy was annoyed at my request and he went and got his chief service manager. To my surprise the service manager said to me as he was walking from across the service bay that he knew exactly what the problem was. We walked to the vehicle and he opened the passenger door and moved the passenger seat all the way forward. Then he opened the rear passenger side door, took out the floor mats and opened the battery compartment that is located "inside" the vehicle under the passenger seat. There was water pooled around the battery and 4 inches from reaching the + and - terminals. The service manager went under the vehicle and removed the plastic plug the size of a quarter. Water gushed out of the drain plug for at least 5 min then it turned into a trickle. The service manager schedule the vehicle to be fixed by a company that deals with water leaks. My complaint is that this posed an potential disaster from an electrical short caused by water pooling. Now is there going to be a mold problem in the future"

- Roanoke, VA, USA

problem #34

Jan 112014

Grand Cherokee 6-cyl

  • 893 miles
January 13, 2013 Chrysler group llc. Customer center P.O. Box 21-8004 auburn hills, mi 48321 re: Case# [xxx] to whom it may concern; below, you will find a brief synopsis of my previous and current issues with my new 2014 grand Jeep Cherokee; upon immediately receiving my 2014 Jeep Cherokee, I noticed that my vehicle did not drive smoothly and I had to push hard on the accelerator pedal because my rpms and mph dropped very fast and I was in traffic. After my Cherokee loss power and I began to drift, and after coming to a complete stop, I started my SUV up again and I had no instrument panel. Everything was black. The performance of the vehicle deteriorated to a point where a problem was evident. Frequently, not all the time, the vehicle was very sluggish to accelerate and occasionally not responding to the gas pedal, for approximately five-ten seconds as the RPM's went down. It felt as the though, I was forcing the gas by pressing on the accelerator pedal hard. It appear that the gas was blocked from flowing because I had to press very hard to get some gas to my SUV or the vehicle was stuck in a low gear and not up-shifting. My SUV only have 893 miles on it. I called the dealer sport durst and they informed me to call Chrysler to report the issue. They were very rude especially [xxx] the general manager. Under the North Carolina law, I am requesting a knew 2014 Jeep Cherokee with the same options and or refund of my downpayment. I just would like to add that the dealership that I purchased my vehicle from are very rude and unprofessional towards their black customers and I will never purchase another vehicle nor will I ever have my vehicle serviced by that dealership. I look forward to working with you to resolve this issue asap! cc: Nc attorney general Consumer Affairs office information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Durham, NC, USA

problem #33

Oct 232013

Grand Cherokee 6-cyl

  • 482 miles
Vehicles "cluster" memory failed causing wipers to malfunction and radio to lose memory. Vehicle occasionally does not recognize keyfob and will set off panic alarm and/or will not detect keyfob, displaying warning which states keyfob has left the vehicle. Dealership has tried "flashing" the memory but problem persists and going back in for service 1-3-14. Upon reading other forums I have found this is a common issue with other Grand Cherokee.

- Winnebago, IL, USA

problem #32

Dec 012013

Grand Cherokee

  • miles


The contact owns a 2014 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) had surpassed a reasonable time for repair. The dealer was contacted and stated that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.

- Bay City, TX, USA

problem #31

Nov 042013

Grand Cherokee

  • 8,000 miles
Every indicator on my dash was on and my speedometer didn't work. Brought it into [xxx] where the problem was not fixed. It was in the shop again 2 weeks later for the same issue and also to service the ABS system. Today my check engine light is on and the car is shifting hard and hesitating, clunking as it switches gears. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- El Cajon, CA, USA

problem #30

Aug 022013

Grand Cherokee

  • 10,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the instrument panel failed to illuminate. The contact also stated that the vehicle erroneously started. The vehicle was being diagnosed. The manufacturer was contacted about the failure. The failure mileage was 10,000.

- Baldwin, MO, USA

problem #29

Nov 252013

Grand Cherokee

  • miles


The contact owns a 2014 Jeep Grand Cherokee. The contact referenced NHTSA campaign id number 13V483000 (electrical system, electronic stability control, service brakes, hydraulic) and stated that the dealer was unable to service the 2014 model year vehicles until January 2014 because only one recall remedy repair was being performed per day. The manufacturer was notified of the problem. The contact had not experienced a failure.

- Dobbsferry, NY, USA

problem #28

Nov 282013

Grand Cherokee 6-cyl

  • 1,300 miles
I was driving on the highway about 65 mph. The wipers came on and the radio stopped. This happened on three other occasions. Upon exiting the freeway and utilizing the brakes, the entire vehicle electronics flashed then the vehicle lost all power and stalled into blackness. I was able to safely stop the vehicle and restart.

- Pooler, GA, USA

problem #27

Oct 312013

Grand Cherokee 6-cyl

  • 7,000 miles
Shortly after starting vehicle and driving at approx 10 mph, check engine light came on. 30 seconds later check engine light started flashing and misfire was felt, car began to shudder. I pulled over, turned off and restarted, again flashing check engine light and shuddering. Vehicle was towed to dealer, who also felt misfire on cold start next am and codes confirmed misfires in multiple cylinders. Dealer inspected engine but found no issues. Next day, car operated normally. Approximately 1-2 weeks later, on starting vehicle entire instrument cluster lit up, with check air bag warning and lights indicated ABS failure and ecs off. Car drove, but I subsequently realized speedometer did not work, it was very frightening to drive on highway without knowing my speed. After restarting check engine light remained on, but vehicle functioned normally. Was going to bring back to dealer, but check engine light went off after about 6 drives. These issues are very worrisome and I feel uncomfortable every time I start the ignition.

- Tacoma, WA, USA

problem #26

Mar 292013

Grand Cherokee

  • miles
Continuously exhibiting persistent progressively worsening life-threatening transmission and electrical failures. Transmission sticks in low gear and will not upshift, transmission stalls, push gas pedal to the floor and nothing happens, almost hit numerous times, gears jerk, rpms rev up and speed increases when applying brakes, will not slow down then bounces to a stop, interior lights short out, doors do not lock, electronic chirping sound from engine even when off, touchscreen/radio/climate controls do not work, total of 45 different defects, continuous since day purchased, sent 2 written notices to Chrysler, has been 8 months and no one will help, increasingly fearful for safety. Total of 43 days in shop and 14 attempts to repair same serious safety defects and conditions.

- Luray, VA, USA

problem #25

Nov 042013

Grand Cherokee 4WD 8-cyl

  • 64 miles


Purchased a 2014 Jeep Grand Cherokee on Oct 27, 2013 and discovered the forward collision system (fcw) is not working, the dealer attempted to fix but failed. They gave me another 2014 Jeep Grand Cherokee on Nov 2, 2013, I realized it has the same exact defect, and again, the dealer tried to fix but failed to do so. Two brand new vehicles have the same exact problem, the vehicle VIN numbers: 1C4rjxxxxxx and 1C4rjfcxxxxx I spoke with manufacturer and they tried to convince me that "system available" means "system is on" which directly contradicts the manual provided by them. That in addition to the system not working at all. Spoke with other Jeep owners that have that function, they also indicated that they having trouble getting that to work and they having trouble getting support from Jeep. Updated 11/19/13

- Honolulu, HI, USA

problem #24

Oct 262013

Grand Cherokee 6-cyl

  • 2,020 miles
The driver pulled the automobile into a driveway on a downhill slope. The driver shut the vehicle off using the push button start/stop. The driver returned to the vehicle 10 minutes later, with a passenger in the front seat. The driver started the vehicle (foot on brake as required) using push button start/stop. The driver engaged the transmission into reverse using the shifting lever (with foot still on brake as is required by the brake transmission shift interlock (BTSI) system). When engaged in reverse, the engine revved to a high level, and the car traveled in reverse up the hill (driveway), through the street, and into a ditch. Side and front airbags deployed. Driver believes they never took foot off the brake, and the braking was not sufficient to overcome torque of the engine/transmission. Vehicle damage includes air bag deployment, cabin roof liner detachment, three bent wheels, minor damage to muffler, minor body damage. Dealer checked electronics/instrument recordings and noted nothing unusual appearing, and had no knowledge of similar problems.

- St. Clairsville, OH, USA

problem #23

Sep 292013

Grand Cherokee 6-cyl

  • 300 miles
Main lcd screen that shows the speed of the vehicle goes black at random when I am driving and the only way to get it to come back on is to stop and turn off the vehicle and turn it back on. I was stopped by a police officer for speeding because I could not tell how fast I was going. I told him about the display and he was going to tow the vehicle because I did not have an operational speedometer. I have told Chrysler about this and apparently it is a known issue and they are working on it!! these vehicles' should all be taken to the dealers and parked and not driven until the defect has been corrected and customers should be given rental cars.

- Chino Hills, CA, USA

problem #22

May 242013

Grand Cherokee 6-cyl

  • 10 miles
I have been having multiple problems with the brakes in my 2014 Jeep Grand Cherokee purchased brand new in May. It has a total of 1,000 miles on it, but the problems started with only 10miles. The instrument cluster immediately lights up like a christmas tree and then the check engine light remains on. The rearview mirrors move into downward facing positions while in park and while driving. This alone is a major safety hazard. The ABS brakes intermittently work and finally failed. The ABS module failed. The backup camera works intermittently and the backup warning system also is intermittently working. My car has been at the dealership every month since I have purchased it and it has currently been there for the last 2 weeks awaiting an ABS repair.

- Burlington, NC, USA

problem #21

Jul 222013

Grand Cherokee 6-cyl

  • miles
A couple of weeks after getting my 2014 Jeep Grand Cherokee home after patiently waiting 8 weeks from the time I ordered it to pick it up, I noticed that the radio channels all had a slight static in the back ground and every station was making a popping noise every few minutes. The radio does not sound good. After taking it in for the fourth time to try and repair this problem, I was told that Chrysler does not have a repair for this at this time. Along with the poor sound of the radio, a couple of times I have gone to start the vehicle and all of my pre set sirius stations were gone. This is very unacceptable to me to pay this much for a vehicle that has a major fault and Chrysler and the dealership have done nothing but make me pay for rental cars while they couldn't fix the problem or give me any hope of fixing it in the future. I was told by the last dealership that I took it to that the radio is as good as it is going to get.

- The Woodlands, TX, USA

problem #20

Oct 052013

Grand Cherokee

  • 499 miles
Started 2014 Jeep gc and centre evic screen failed to turn on. Contacted Chrysler 1-800 number and they had no record of known issues. Searched internet and apparently there are known issues. Went to Jeep dealer and they 'had no idea'... have only had vehicle 2 weeks ! have booked in vehicle with dealership. So much depends in having that radio/control unit functioning.

- Calgary, AA, USA

problem #19

Jul 012013

Grand Cherokee

  • 2,000 miles
I've owned my '14 Jeep Grand Cherokee limited for four months. It has now been at the dealership twice for the same issue. I turn on the Jeep and all of the emergency lights go on, including the ABS, emergency brake, traction control, airbag etc. The speedometer does not work and still allows me to drive. The initial cycle tells me to service the ABS and airbags. The rear parking sensor also does not function. I was told the ABS module was faulty the first time and they replaced it with a new one. Again, I am being told that the ABS module is faulty. I have a feeling Jeep has no clue what the real issue is. This is an extreme safety concern. I feel unsafe driving my family in this vehicle as I do not know if the safety controls are working properly.

- Napa, CA, USA

problem #18

Sep 282013

Grand Cherokee

  • 72 miles
I just purchased a brand new vehicle on 9/27/13. On 9/28/13 my vehicle caught fire. I first noticed it when I arrived home, smoke was coming from the front of the truck. I opened the hood and noticed fire coming from the side of the engine.

- Los Angeles, CA, USA

problem #17

Sep 192013

Grand Cherokee

  • 6,500 miles
In Feb. 2013 I purchased a 2013 grand Jeep trail hawk edition, in span of 3 to 4 months the Jeep was in the service department 6 times trying to fix issues. Jeep was unable to completely fix the problems to my satisfaction, I was given incentive to trade in for a 2014 grand Jeep Cherokee limited edition, which was running great until this past Thursday. On Thursday I started my Jeep it barely would idle, I proceeded to get on the interstate which is when the vehicle started jumping up and down like I was going off road. It would suddenly change to neutral without me doing anything, it kept missing gears and barely running. I was barely able to get off the exit. When I got off the exit it would barely idle and again shifted to neutral without me doing anything. Eventually I safely made it off the exit and into a parking lot where I got it towed. The tow truck driver could barely pull it up on the trailer. When it was placed on the trailer it wouldn't stay in park, it kept trying to shift out of gear. There needs to be some type of investigation in the grand Jeep Cherokee models and how they are passing inspections through production line because obviously for a consumer to get two defective vehicles in 7 months is unacceptable and unbelievable.

- Fletcher , NC, USA

problem #16

Aug 142013

Grand Cherokee

  • 5,100 miles
I started my car and the entire instrument cluster would not display on the screen. I could put the car in gear and drive it, but there was no speedometer etc. I turned the car off and on, but the problem persisted for about an hour, when the display suddenly began to work.

- Colorado Springs, CO, USA

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