The passenger side headrest restraint clips seem to have broken or deployed spontaneously. The vehicle has not been in an accident and the headrest is rarely adjusted/used.

- Vestavia, AL, USA

I have received notices about Recall W79/NHTSA 20V-699 "Important Safety Recall". I went to my local dealer and they told me the parts are not available. They said they would put me on a waiting list, but that I'm number 162 on the list and they are currently working a number from November of 2019. I called FCA to complain. They directed me to another dealer in the area. That dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list". They gave no time frame. I just received another notice urging me to get this urgent safety recall fixed. My take is that FCA is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.

- Austin, TX, USA

The driver headrest popped open when stopped at a red light. No accident. Just happened spontaneously.

- Mercer Island, WA, USA

Leather separating from dash board. Causing distraction while driving also bubbles interfere with low light sensor on dash.

- Shelton, CT, USA

Engine stopped working suddenly while driving. Pulled to side of road, tried to start it with no luck.Starter working, cranking but engine is not firing. No warning messages, no check engine lights, only changed message on cluster Before it showed "press brake then press button to start engine" now it shows "press clutch... to start engine".3 weeks back visited dealership(MotorWorld in Wilkes-Barre, PA) to fix last recall.After 2 days spent at dealership, nothing happened, recall was not completed.Accident happened 7/7/21, next day vehicle was towed to dealership, set for diagnostic for Friday July 9,2021, and now it is sitting there for 10 days, with no information what exactly happened to vehicle

- Pittston, PA, USA

Randomly my grand Cherokee overland 4wd stared spraying oil all over the rear of the vehicle. Took it to jeep and they said the rear deferential was shot and that the hose had melted off due to over heating. The vehicle never once displayed any indication of any failure or overheating. When I asked how could there not be any warning lights I was told it just happens. After researching this issue I discovered it's a very common problem. My concern is the vehicle could have easily locked up and caused the vehicle to flip or cause an accident with no warning.

- Royse City , TX, USA

The active head restraint on the passenger on the passenger side deployed without any collision. We came out one morning to just find this popped open and it will not reset. It has to go to the dealer for repair (scheduled 6/23) but could have caused serious injury if it deployed while someone was sitting in the seat.

- Newington, CT, USA

The vehicle reported a low battery followed by numerous other warnings in sequence and then within a few seconds stalled and would not restart. Upon taking the vehicle to the garage, the alternator (and consequently battery) needed to be replaced. Reading other Jeep Grand Cherokee recalls, to me the indecent sounds exactly like the NHTSA Campaign ID: 14V634000 - where ''the alternator fails and the vehicle may stall'. (Manufacturer Campaign Number: T36)

- York, ME, USA

At approximately 2:00 PM, on January 17, 2021, my wife was sitting in the front passenger seat of our 2014 Jeep Grand Cherokee Summit waiting for me so that we can drive to Columbus, GA for my brother's funeral. Then, for no reason at all, the headrest of the passenger popped open. My wife screamed because she thought someone was hiding in the back seat and had smacked her on the back of her head. We don't know why it happened but would like for it to be fixed by Jeep. A replacement headset was estimated to cost about $1000.

- Decatur, GA, USA

I currently own 2 2014 Jeep Grand Cherokees that suffer from this issue, and found numerous complaints online regarding this dash board delamination issue. Back in 2020 we received a letter indicating that the dash was part of the X81 campaign to send in proof of repair to be reimbursed by the program, however, since we did not know we needed to take it in for this, the form was never completed as the repairs were never done. (this repair is over 2000$ of which we do not have due to covid and the shut down of my wife job) Then I purchased another 2014 in which the dash was in way worse shape. I was under the impression that due to the previous letter that the repair should be covered under the X81. however, the dealer has informed me that the extension was only good for 6 months. On top of that, the parts are taking up to 1-2 years to receive. Also, if I had owned my SRT Jeep back when this campaign was done, given the current condition, I would have had the repair done or had ordered the parts for it. It is my thoughts that this dash, being as common as this is, should be covered due to me not owning the vehicle and the paperwork not being clear about the process could be completed by the dealer at no charge. To me it looked like I had to pay it, and would be reimbursed. I asked if they would be willing to sell me the part at a discounted rate, but the warranty department said there is nothing I could do. To me, this dash issue causes a driving distraction as the dash is in such poor shape, at least with my SRT, that i find myself looking at it, instead of the road.

- Santa Cruz , CA, USA

My 2014 Jeep Grand Cherokee Laredo 4X4 "S grille cowl is cracking so bad that it is making a howling noise when you are driving down the road. It has been gradually getting worse. It is to the point now that it needs to be replaced. I feel it should be covered by Jeep.

- Burnet, TX, USA

Park assist light remains on even if pressed to turn off to activate, while motor running in park or neutral with my foot on the break. Nothing works to activate this sensor. Help please.

- New Kent, VA, USA

2 weeks after I bought it the check engine light came on. I've taken it to Firestone 3 times and each time they fix it and the light goes off. But then 2 days later the light comes back on. 3 times this has happened so I've pretty much given up.

- Sacramento, CA, USA

The oil filter housing is cracked and it is a known issue with my vehicle.one morning there was a large amount of oil under my vehicle. At this time there are so many open issues with this defected part that I am unable to get this part cause there are 5800 people in line before me waiting for this part. I am unsure where to start to have this recalled but I would like to move in the direction of having that done. Please help! I need to have this done? I read online that there was a possible petition started for this very issue.

- Amarillo, TX, USA

My passenger side headrest just came apart all of a sudden my car was parked in my parking spot and I noticed it. Was never involved in any accidents just out of nowhere this happens

- Danbury, CT, USA

This is my second Jeep and my previous had the same issue. The wind shield fluid kind drizzles out and never reaches the top of the wind shield

- Thornton, CO, USA

Several times I have put my vehicle in park and it has started rolling back. Once it was in park, the driver exited the vehicle, and after a minute the vehicle began rolling. Yes it was in park as indicated on the dashboard. I hadn't put the parking break on as I had just stopped the vehicle and wasn't planning on staying parked. We were in my driveway with a very slight incline. All times (4 so far) I had to put my foot on the break to stop the vehicle. Once my daughter was in the car and jumped over to save her life by putting her foot on the break as it would've went over the side of a hill. With a quick search it appears several other people have experienced the same with brand new 2014 Jeep Grand Cherokee

- Bridgewater Corners, VT, USA

We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere I read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact VIN. We had to stop driving the car because we are scared it is going to get us in a wreck. The Jeep dealer near us said that we need a new electronic shifter. It is on back order until early February. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and I70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did T get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

- Boonville, MO, USA

I not only did I have problem with the seat belt. I have a problem with my dash board the is a recall and that has been since 02/2020 and it still hasn't been replace. Not only that I had to replace brakes rotor caliper on all four tires when I brought the car it had 23,599 miles and when I replace them the miles 31,00 miles. I was working them but social security told me I couldn't work and get benifits. So I had to quit the job. How I am I suppose to pay $728.11 car payment and insurance. And pay for repairs to. I got the car 08/31/2018

- De - New Castle, DE, USA

Our Jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall S27/NHTSA 16V-240. The Jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. Either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.

- Mount Pleasant, SC, USA