The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the service air bag warning light for the passenger-€™s side air bag was illuminated. The contact had taken the vehicle to a dealer where they informed him that there was an open circuit in the airbag module that needed to be replaced. The manufacturer was notified of the failure and informed him that the vehicle was not under warranty or recall. The contact was provided an estimate for the repair which he declined. The vehicle was not repaired. The failure mileage was approximately 76,600.

- Clarksville, TN, USA

I was driving the vehicle when my drivers headrest popped and hit the back of my head. I pulled over to see what happened and it looks as though the headrest exploded but nothing came out. I-€™m not sure if an airbag was supposed to deploy but it did not. Luckily because my son was in the back seat, not sure if air bag was suppose to deploy or not. I did not hit anything when it happened and I was just driving. Consumer has notified the dealer to get it repaired.

- Visalia, CA, USA

On 6/14/2021 I got in my vehicle and noticed the driver side headrest was deployed outward. I can see broken plastic clips inside.

- Ottawa , IL, USA

We were entering the vehicle, as I was getting into the drivers seat there was a terrible noise beside my right ear and pressure on my head. At the same time my grandson was entering in the rear seat behind me and was hit in left ear area with an exploding Active headrest restraint. The car had been remotely started but was not actually running yet and was in park with nothing behind it. I had no idea of this potential hazard, we drive long distances with grandchildren in the rear seat and if this would have or if the passenger headrest explodes while driving, it could be catastrophic. This is not acceptable. They should be replaced immediately, not wait until they actually cause a catastrophy !!!! I would rather not be in constant fear of the next explosion in my car which could have far worse results.

- Canyon Lake, TX, USA

Driving down the road the passenger headrest just popped off with no rear end collision. This should be a recall as this has many people with the same issue.

- Fort Myers, FL, USA

While parked, the front passenger head rest exploded, part of a rear-collision safety feature as I understand it. Concern is this could cause head/neck injury or worse if it occurs on the driver side while driving, this could cause an accident

- Lawrenceville, GA, USA

Seatbelt having trouble retracting.

- Kingman, AZ, USA

I thought somehow I broke my headrest and didn't realize. But when I went to look it up and to my surprise I see hundreds of people with he same exact issue. Car was not moving and was parked behind my business, came back to the headrest deployed. Surprised Jeep hasn't recalled this yet seems like a major issue, can't even imagine if someone was sitting and it exploded.

- Roselle, IL, USA

I was driving on a highway at approximately 5 mph. I was in a line of traffic and we were nearing a stop sign when I heard a very loud noise and felt something hit the back of my head, thrusting my head forward. I initially thought I had been rear ended by another vehicle, but then I discovered that my headrest had spontaneously deployed. The headrest is unable to be reset because the plastic pieces that keep it together are broken, which appears to be why it spontaneously deployed.

- Fort Payne, AL, USA

While driving approaching a stop my driver side headrest air bag deployed striking me in the head and almost causing an accident with the stopped vehicle infont of me. Upon resuming driving no airbag indicator light was present. When I arrived at my home I noticed the retainer did not release rather the plastic around the retainer pin failed causing deployment. I see this is an ongoing problem with many and fear the passengers side will fail next.

- Conway, SC, USA

Passenger headrest burst open in vehicle unexpectedly while vehicle was in motion.

- Dallas, TX, USA

Headrest deployed without any accident while vehicle is parked.

- Weston, FL, USA

September 14,2020 Monday September 14, 2020. Left work at 8:10 am. Was driving home on N Cherokee ave. Got to stop light O ross clark cr. Turned right at light. Accelerated. To speed went through light at denton road. Just past techway automotive and before life South community blood bank. Bam I thought I had been hit from behind, my head went forward. Felt like someone punched the back of my head rest. It pushed me to steering wheel. This was in tragic at 8:30 in morning. I was with in 1 mile of dothan Jeep Chrysler Dodge. They said they do not have any recalls on it. But they did say it was an air bag. Could not tell me how this can just happen driving down the road.

- Headland, AL, USA

Front passenger seat headrest deployed while sitting in the seat. I was not hit at anytime.

- El Paso, TX, USA

We just got in the car and my wife sut the door and the head rest exploded on the passenger side

- Muldrow, OK, USA

Driver's side airbag located in headrest deployed when starting vehicle. Car was in park and was not involved in an accident.

- Rancho Mirage, CA, USA

The passenger side headrest deployed. The car was sitting in the driveway. No one was hurt. It appears that the plastic pieces clamped on to the metal bar that was holding the headrest closed broke, causing the headrest to open. I notified Jeep customer care and they told me someone would call me concerning my case and I have not received that call at this time.

- The Villages, FL, USA

The headrest on my Jeep popped forward suddenly and unexpectedly while parked. This appears to have been caused by a failure of the plastic parts of the whiplash mitigation system built into the seat. While the seat was unoccupied at the time I feel this would have caused injury had someone been in the seat.

- White Plains, NY, USA

My cars driver side headrest deployed when I started the car in my driveway in park.

- Hudson, FL, USA

We had just left home on a family trip, traveling at highway speeds. The passenger headrest violently sprang open, striking myself in the head. We were a lie to get the vehicle stoped, looked the whole vehicle over to make sure nothing could have cause the headrest to release like that. The headrest plastic that locks into the safety release had broken due to deterioration of the plastic. Luckily it wasn't the driver side because it possibly could have caused a wreak/loss of life. Still waiting on manufacture to resolve the issue.

- Williamson, WV, USA