10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
7,569 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2018 Jeep Grand Cherokee brakes problems

brakes problem

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2018 Jeep Grand Cherokee Owner Comments

problem #20

Nov 052023

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

All three brake lights stayed illuminated during car operation regardless of brake pedal pressed. I was able to shift and start my car without pressing the brake putting my family and other pedestrians at risk of being run over if the car shifted out of park unexpectedly. Also no warning lights were on at all, so I drove on the road with my brake lights illuminated increasing risk for injury or death in a crash. It turns out the part is a hydraulic control unit. It was reading 120psi when the pedal wasn-??t even pressed. This was replaced by an independent shop and fixed the issue. I found out that there was a recall done on 2011-2022 Jeep Grand Cherokees. This recall was -??Equipment Safety Recall 21A NHTSA 23E-019-??. This recall calls out this exact problem for our exact model and the exact part replaced. My vehicle did not qualify for this recall for some reason which does not make sense because of the following information. The Julian date range for the failed part is 8166-9106. The part pulled out of my vehicle has a Julian date of 8228. I am more than willing to provide photos and any documentation showing this repairs high cost and that it was done. There needs to be another recall with these cars to include mine and many others as this issue could cause death of unsuspecting people around the vehicle. It-??s ridiculous that my vehicle did not qualify for this recall when I have an obviously failed part that FCA knows about but refuses to fix or reimburse me for. Please investigate this and enact a recall to fix a problem that was bad enough to be recalled once for another batch of cars. There are other cars out there that could cause death or serious injury.

- Grand Blanc, MI, USA

problem #19

May 062023

Grand Cherokee

  • miles
The worse thing that has happened is I started my car with my grandbaby in her carseat, I hopped out to lock my house door and the car went into reverse and ran into barbwire fence, this has happened twice. A total of 3 times my car has slammed on the bracks while backing out of the drive way barley moving it almost gave me whiplash. My radio jumps around channels, I have reported in the past but has gotten worse and started turning on the heater on high and I cant stop it.

- Beaumont, TX, USA

problem #18

Feb 132023

Grand Cherokee

  • miles
2018 Jeep Grand Cherokee. Consumer writes in regard to illuminated check engine and brake system lights.

- Beaufort, SC, USA

problem #17

Feb 122022

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

Car was parked on a slight hill and was turned off, car then rolled about 2 feet down the driveway. Car did stop on it own luckily. Incident was captured on home surveillance camera. Vehicle has not been checked by a mechanic.

- Milton Mills, NH, USA

problem #16

Jan 112022

Grand Cherokee

  • miles
Driving about 45mph down the road and car in front of me suddenly stops. I immediately hit the brakes and had plenty of space to stop but truck wouldn't stop and brake pedal went all the way down to floor and I rear ended the car in front of me. It wasn't snowing, raining nor was the road wet but it was a cold day. Not sure why it didn't stop looking back on it felt like if there was air bubbles in the brake line which caused a delay in stopping, also remember feeling antilock brakes engaging and automatic emergency stop not braking for me when I was close to other vehicle.

- Burbank, IL, USA

problem #15

Sep 302019

Grand Cherokee

  • 8,000 miles
While using the acc function and setting forward distance at any length the problem is that when the car in front of you slows, stops, ,or turns my vehicle will brake on its own. However, while braking during the mentioned operation the big problem is that the brake lights do not illuminate. I have had several close calls with someone nearly running into the back of my vehicle during the use of the adaptive cruise control (acc). This can be extremely dangerous if you are now fully aware of this problem. This should have been addressed during the acc hazardous examination phase. A very simple fix would be to install an I/P switch in the brake line at the master cylinder so that the pressure from the acc applying the brakes sends the pneumatic signal to an electrical signal that lights up the brake lights. This problem should absolutely have been caught and addressed during the design phase. I found out when I asked a service manager about it and he said the lights do not come on. He also said they know about it.

- Ashtabula, OH, USA

problem #14

Jul 312020

Grand Cherokee

  • 18 miles

A D V E R T I S E M E N T S

I have problem and I need to know about this vehicle

- Seattle, WA, USA

problem #13

Jul 142020

Grand Cherokee 6-cyl

  • 28,120 miles
The owner noticed the rotors looked worn or "gouged" on the rear brakes while washing it. He took it in to replace brake pads. Mechanic discovered that the entire rear braking system was not working. The calipers were "frozen", the pads were completely gone, and rotors had extensive wear and locked into place as well. The front brake rotors showed more wear due to working overtime with lack of rear brakes. Only sign of this prior was it was not slowing down when placed on cruise control, otherwise, front brakes were braking and no sounds were being emitted. Had to replace brake pads, rotors, and brake calipers. Unsure of how long it was in this condition. Only has 28,120 miles on it.

- Radcliff, KY, USA

problem #12

Jan 242020

Grand Cherokee

  • 10,000 miles
When reversing, active stop randomly applies full brake pressure without detecting an obstacle and brings the vehicle to a hault.

- Pflugerville, TX, USA

problem #11

Apr 012019

Grand Cherokee

  • 18,000 miles
On January 23, 2018, leased a 2018 Jeep Grand Cherokee vehicle from criswell located at 84 bureau drive, gaithersburg, md 20871. Since that time, I have experienced an extraordinary number of technical and mechanical issues with the vehicle including a major safety concern: 'brakes locking when attempting to start vehicle (I was advised on 7/3/19 by a service advisor at criswell, that this could potentially happen while driving) 'vehicle not starting 'vehicle shutting down at red light 'a faulty drive shaft that was replaced 'rear camera freezing 'dashboard display going blank while driving I fear for my safety and that of my family and request that action be taken on my behalf. Sadly, every time I take my vehicle to the dealership, they cannot duplicate the issues and are, therefore, unable to be of any assistance at all while I continue to experience issues on a weekly basis. Jeep customer care (800-992-1997) assigned a case number and has complete documentation to support my complaint.

- Clarksburg, MD, USA

problem #10

Jul 252019

Grand Cherokee

  • 15,600 miles

A D V E R T I S E M E N T S

Parking my 2018 Jeep Grand Cherokee Laredo in a parking lot. My foot was on the break and I was getting ready to shift Jeep into park when the Jeep suddenly accelerated forward hitting a building. Took Jeep to dealership and they have been trying recreate this. I have opened a ticket Chrysler/Fiat and waiting for them to contact me. I am afraid to drive the Jeep now.

- Bellevue, NE, USA

problem #9

Sep 222018

Grand Cherokee

  • 37,000 miles
In September of 2018 in an elevated grocery store parking lot, immediately at the moment of a low speed front collision that bent part of the front bumper, the engine RPM spiked extremely high. I then carefully put my foot square on the break and applied pressure before putting the vehicle in reverse so I could park in order to check the damage. As my foot was firm on the brake, while shifting into reverse the vehicle took off at a high rate of speed as the engine RPM continued to violently accelerate and spike. The brake was rock solid and did not activate all, no matter how much pressure I put on it as the Jeep accelerated through the parking lot in reverse, getting up to about 40 to 50 mph before striking 4 other vehicles. At least 2 of the other vehicles were totaled. Only after the Jeep came to a complete stop into one of the parked cars, was I able to turn the engine off and get out to make sure no people were injured. Several pedestrians were walking to their cars at the moment of the incident. No one was hurt but several people could have been killed or seriously injured as a result of the engine throttle/RPM spiking out of control. The experience was completely horrifying. The on duty police officer who I spoke with, who was also present at the time of the incident, did not write a ticket. After interviewing me he determined that I was of sound mind and body and not under the influence of any type of substance. After speaking with several technicians and sales associates at the Jeep dealer, I' was advised to contact Jeep corporate to speak with someone who had the authority to help me resolve this matter. Moving forward my best advise to anyone else would be to check this (NHTSA) website for any manufacturer malfunctions and/or recalls.

- Washington, DC, USA

problem #8

Feb 282019

Grand Cherokee

  • 3,200 miles
As im driving, the car complete dies on me, no power, no brakes, no steering, nothing is working, this is the 3rd time this is happening, im not safe in this car, I drive my kids,

- Manorville, NY, USA

problem #7

Jan 182019

Grand Cherokee

  • 5,500 miles
The vehicle becomes very unstable (eg, it wobbles ) when I step lightly on the break at speeds of 60 mph and above. Also, this vehicle has a high risk of rolling over ( I lightly moved the steering wheel to avoid collision with a reckless driver that almost hits my car sideways on the highway, and the car lost control nearly rolling over. The vehicle was in motioned on Florida's turnpike.

- Miami, FL, USA

problem #6

Nov 192018

Grand Cherokee

  • 1,400 miles
I purchased a 2018 Jeep Grand Cherokee limited in September 2018. With barely 1,400 miles on it, the brakes failed when I was in bumper to bumper traffic for two straight hours on 287 in rockland county, NY. I had my foot on the brake as the road was closed due to a truck fire. Suddenly the brake completely depressed to the floor and the car rolled into a mac truck. I had front end damage in the amount of $1,100, which I paid for myself; and, no one was injured, thank god. Jeep would not even give me permission to rent a car in the interim. I called over 25 times and couldn't get past first line customer service. The engineer came and did a very quick inspection of this car. He claims that he didn't find anything wrong with it; but, I know what happened. The car was towed to and from the service shop as I am petrified to drive it. I paid over $40,000 cash for this vehicle upfront. I got nowhere with Jeep corporate. I even tried to write to the president of Jeep; but, did not receive an answer. The dealership won't assist me either. I have read about similar issues on the internet with the Cherokee, the compass and the Grand Cherokee. After a month, Jeep corporate sent me a form letter stating that there is nothing wrong with the vehicle, they can't duplicate the problem; and, I should take it up with my insurance company, which I didn't do as this was not my fault. The form letter has no name, address, phone number, nor email address. As a result, I am stuck with this unsafe vehicle, as I can't afford to trade it in and lose thousand of dollars.

- Towaco, NJ, USA

problem #5

Sep 202018

Grand Cherokee

  • 90 miles
Scrapping/grinding coming from the wheels. Sounds like the disc rotor dust shield is rubbing against the rotor. I heard this is a known issue. Let's see what the service department says.

- Stony Brook, NY, USA

problem #4

Jun 252018

Grand Cherokee

  • 16,794 miles
I was driving this vehicle on a city street at 33 mph.there was a car in the intersection running a red left in front of me.I applied the brakes and the vehicle stuttered 3X and then sped up out of control and launched me into the car that was in the intersection. There was a collision..

- Monrovia, CA, USA

problem #3

Feb 172018

Grand Cherokee

  • 1,558 miles
The contact owns a 2018 Jeep Grand Cherokee. While driving 35 mph uphill, the brake pedal was depressed, but the vehicle failed to respond. As a result, the vehicle traveled across the highway and crashed into an embankment. The ABS and skid control indicators illuminated. The front passenger and driver side air bags deployed. The contact sustained rib injuries, which did not require medical attention. A police report was not filed. The vehicle was taken to a local dealer (crowe auto group, llc, 303 tenney St, kewanee, il 61443, (309) 852-2188) where it was diagnosed that the rear passenger wheel was corroded. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 1,558.

- Kewanee, IL, USA

problem #2

Mar 302018

Grand Cherokee

  • 3,700 miles
Sudden unintended acceleration of my Jeep Grand Cherokee leads to total loss on on March 30, 2018. This is my story: I bought my Jeep Grand Cherokee 2018 trailhawk from the orange park Chrysler, Jeep, Dodge, Ram dealership aka darscars of jacksonville at 7233 blanding blvd (904) 777-5500 on October 21, 2017 under a three year lease agreement with ally auto finance (1-888) 925-2559. On March 30, 2018 with approximately 3700 miles I was at the gateway pistol and rifle range at in jacksonville with my friend charlie for pistol shooting. My car was parked outside of one of the steel sheds. When rain started we decided to drive my car around and under the shed. I took the car around but couldn't quite make it into the shed and had to back up. When shifting into reverse I heard a strange noise and my friend told me later that my rear wheeles started spinning, which they are not supposed to do. When my car was in the right position my foot was still on the break I shifted to "drive". at this moment the engine roared up and raced forward. I could not stop the car. I steered it into the next empty shooting bay in 1/2 circle into the backstop ending up at the wall which was damaged in the process. All front and side airbags were deployed. It was an absolutely horrifying experience. It was plain luck that nobody was hurt. The car is presently in the hands of my insurer aaa who declared the car a total loss. I believe this is an obvious case of product liability for which the manufacturer should be held responsible! I found out yesterday that there is a special phone number for Chrysler customer care in charge of lemon car issues 1-844-521-8188. My complaint has a case number 33880270.

- Jacksonville, FL, USA

problem #1

Feb 182018

Grand Cherokee

  • 2,400 miles
Driving the auto and applied the brakes at a red light and the brakes only partially engaged and the auto went through the red light. Drove up to the next light as the car was just about to stop it accelerated forward into the truck in front of me. There is a safety feature called "forward collision warning" which should apply the brakes and did not work (instead of braking with the Jeep safety feature the auto accelerated). The dealer repaired the damage paid by my insurance company but could not tell me why this happened or provide assurance that it would not happen again. The insurance company said they would investigate with the ntsb and review the "black box". if the truck was not in front of our vehicle we would have gone through the red light into a highway intersection. The car had slowed to 5 mph and was ten feet from auto in front and then accelerated to about 15 mph in a few seconds.

- Eldersburg, MD, USA

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