Driving vehicle and it lost all power. Warning light for Service PHEV came on solid on dash. Switched to ESave and was able to drive approx 2 blocks and vehicle lost power again in middle of road. Shifted to neutral, restarted and was able to side of road. Called tow company to deliver to dealer. Side note- vehicle was in dealer on 6/30 with flashing Service PHEV light; dealer ran code and returned with DTC of B273C-00 (Digital Crash Input). Dealer stated that vehicle is going into a -??limp mode-?? due to 95B software update, and that there is not a fix, and other vehicles are at dealership unable to repair. When asked for advice what I should do, the response was -?? do not take a long road trip-??. I drove approx 60 miles since and the vehicle went into solid limp mode. Being evaluated at dealership currently.

- East Greenwich , RI, USA

I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions-?"once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine powered down unexpectedly, a red wrench and lightning bolt warning appeared, and the vehicle shifted into park on its own. I was unable to restart the vehicle immediately, creating a severe hazard. These shutdowns were preceded or followed by system warnings including -??Electric Mode Unavailable -?" Service Required, -?? -??Active Driving Assist Unavailable, -?? -??Night Vision Unavailable, -?? -??Traffic Sign Assist Unavailable, -?? and -??Tire Pressure Monitoring Unavailable.-?? These alerts began appearing within weeks of purchase and have persisted intermittently, sometimes alongside performance issues such as sudden jolts at highway speed. The CDJR dealership in Northern California and various manufacturer (Jeep/Stellantis) technical advisors have inspected the vehicle multiple times. A software defect has been identified and confirmed by Jeep, but no fix is available. A Technical Service Bulletin 08-003-25 dated January 8, 2025-?"before I purchased the vehicle-?"acknowledges this issue. Despite this, the vehicle was sold to me, and I was sent home with it multiple times even after reporting these failures. The dealership and manufacturer technical advisors now consider the vehicle unsafe to operate and will not return it until a software update is released. The vehicle is currently at the dealership and available for inspection upon request. Supporting documentation including service records, warning light photos, and communications with Jeep Customer Care and the dealership, can be provided. I urge the agency to investigate this matter due to the confirmed safety risk and lack of timely resolution.

- Mill Valley, CA, USA

Subject: Defective Hybrid System -?" 2022 Jeep Grand Cherokee 4xe Overland -?" Sudden Power Loss Vehicle Info: -??Year/Make/Model: 2022 Jeep Grand Cherokee 4xe Overland -??VIN: [XXX] -??Issue: Recurring digital crash input fault ([XXX]) disabling hybrid propulsion. -??Safety Risk: Sudden propulsion loss while turning or on highway, placing driver and others in danger. Incident Summary: -??First occurrence: Feb 2025. -??Latest confirmation: May 2025 (work order on file). -??Dealership confirmed fault and noted possible ORC module replacement if the code returns. -??FCA STAR bulletins (S2208000154 & S2408000063) acknowledge the issue but state no official remedy is yet available. -??FCA refuses to declare vehicle safe in writing. Outcome: Vehicle cannot operate in electric or hybrid mode. This is not a warning light issue -?" this is a propulsion system failure that compromises basic driving safety. We respectfully request NHTSA to: -??Include this vehicle/VIN in an investigation of known [XXX] cases. -??Enforce disclosure requirements to inform consumers of unresolved critical defects. Attachments. Additional documents are available Upon Request: -??FCA STAR documents -??Work orders (Feb & May) -??Arbitration decision and clarifications -??Vehicle Photo Evidence INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Glenview, IL, USA

- I received a "service hybrid system" light while driving (it only appeared for a split second and went away) and I took it to the dealership for troubleshooting. The dealership found a stored code of B273C-00. They contacted their Jeep engineers who have not been forthcoming as to what the issue is, but said the vehicle is not safe to drive, so I am not allowed to have the vehicle back (the same dealership has a 2nd Grand Cherokee 4xe with the same issue). Both vehicles are currently at the dealership and should be available for inspection. From my online research it seems to be tied to the vehicle's crash sensor and high voltage cable harness. There are also numerous other owners in online forums discussing the same issue with their Jeeps (Grand Cherokees and Wranglers). -As Jeep engineers are not allowing myself or others to drive their vehicle with this code, they obviously consider it a safety issue. The scary thing to me is, that had I not happen to see that quick flash of the "service hybrid light" I would be driving this unsafe vehicle without knowing it, as it did not turn on the check engine light, so I had no idea there was a stored code until the dealer checked it out. That means there are probably thousands of folks driving around at risk without even know there is a safety issue. -This issue has apparently been going on for months, as the other Jeep at my dealership has there for months now.

- Conway, AR, USA

On May 4th, 2025, at approximately 10:50am I was traveling at approximately 65mph on a 6 lane highway when the vehicle lost all all propulsion. Following sequence of events took place on car: - Dashboard warning to service hybrid system flashed - Dashboard message to depress break and push button to start car. - Car lost power. Could not accelerate. Display and radio still worked. - Coasted across 2 lanes of traffic to side of the highway. - Car went into Park and Emergency brake engaged without my action. - Pushed start button and car started. On a busy highway, the vehicle would not accelerate resulting putting both my life and the lives of others on that highway at risk. I am now afraid to drive the vehicle. Vehicle has ALL service notice recalls completed. Vehicle taken to Jeep dealer for service. At dealer for 48 hours now. Dealer does not know how to fix vehicle. Dealer stated they have 4 other vehicles with the same exact problem. Dealer stated Jeep does not have a fix. No ETA for fixed car given.

- Chester Springs, PA, USA

Once a week or so, the vehicle will experience motive power loss while driving. Typically, it's for 3 or 4 seconds and is accompanied by a blinking red "Service Hybrid Electric Vehicle System" warning light on the dashboard. This is very dangerous because for those 3 or 4 seconds, the vehicle will not accelerate/maintain speed. I've had the vehicle at the dealership for the same reason multiple times. The dealership has tried to identify the root cause but so far has not been successful.

- Ridgewood, NJ, USA