really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty accessories - exterior problems

accessories - exterior problem

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2002 Jeep Liberty Owner Comments

problem #1

Dec 122013

Liberty 6-cyl

  • miles


In December 2013, I received a recall notice on the above-noted vehicle. Soon after, I phoned the dealer, moore Chrysler Jeep, peoria, Arizona, to schedule installation of the oem trailer hitch, but I was told they did not have the part. In March 2014, moore Chrysler Jeep sent me a reminder notice that my Jeep needed some maintenance, and that as of December 12, 2013, the vehicle had an incomplete recall. I phoned the service department and made an appointment for the scheduled maintenance, as well as for the hitch to be installed. However, I was told, once again, that the dealer didn't have the part. It has been almost six months since I received the recall notice, but, so far, the problem has not been remedied. I am frustrated and furious! this is an important safety issue, and I want to know why I'm getting the runaround. I don'┐T know where to place the blame, ┐Chrysler or the dealer, ┐but either way, nobody is taking responsibility for this most recent recall with important safety concerns. Why is it taking so long to manufacture and supply the part" does anyone care" please do not suggest that I purchase and install a hitch from some other location and wait for reimbursement. I want to hear from either Chrysler or National Highway Traffic Safety Administration or both very soon.

- Peoria, AZ, USA

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