really awful
Crashes / Fires:
7 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
66,720 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty steering problems

steering problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2002 Jeep Liberty:

Unsubscribe any time. We don't sell/share your email.

2002 Jeep Liberty Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #34

Jul 172012


  • miles


The contact owns a 2002 Jeep Liberty. While driving approximately 35 mph, the steering wheel could not be turned in any direction. The contact shut off the engine and the vehicle was towed to the contact's residence where it was diagnosed by a certified mechanic who stated that the steering wheel would need to be replaced. The vehicle had not been repaired. The manufacturer was notified of the defect. The failure mileage was unavailable.

- Harvey, LA, USA

problem #33

Jul 042012


  • 160,000 miles
When I went to turn my car on yesterday it would turn but would not turn the car on. The battery was replaced and still it would not turn on. An investigation into the ignition switch discovered a sing broke part before the tumbler. In order to repair this, the entire steering collumn needs to be replaced. Two Jeep shops told me this is a common problem, but I haven't seen a recall. A google search brings up hundreds of unsatisfied owners. It could be in the thousands.

- Denver, CO, USA

problem #32

May 132012

Liberty 6-cyl

  • 182,000 miles
Key will not turn. Ignition is lock. It was parked. Next day, will would not turn. Need a recall, this should not happen and is hazardous to women being stranded on highways. This should not have to be paid by consumers for a defect in a Chrysler product.

- Park Forest, IL, USA

problem #31

Sep 012011


  • 123,000 miles


The contact owns a 2002 Jeep Liberty. The contact stated that there was a clunking noise heard when driving over road bumps. In addition, the vehicle would sway back and forth abnormally. The failure occurred when driving at various speeds. The vehicle was taken to an independent mechanic where the contact was informed that the upper ball joints needed to be replaced. The contact was also informed that due to the upper ball joint failure, the lower ball joints were also being damaged. In addition, the tie rods were worn. The vehicle was not repaired. The contact stated that the vehicle was previously repaired under NHTSA campaign id number 03V460000 (suspension:front:control arm:lower ball joint). The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the recall associated with NHTSA campaign id number 09V119000 (suspension:front:control arm). The failure mileage was 123,000.

- Lewisville, NC, USA

problem #30

Dec 232011

Liberty 6-cyl

  • 113,330 miles
Left front tire fell to the side. Ball joint was broken. Steering was impossible. Vehicle contained male and female parents and two young children. They were on a busy freeway in northern ca. When auto repair people looked at it they found no grease in the joint and the ball had rust all over the top. This is a sealed joint that could not be greased. It looked as though is was not properly greased during original installation.

- Jerome, ID, USA

problem #29

Sep 272011

Liberty 6-cyl

  • miles
I was leaving work, and drove out of the driveway onto the road. The car started a dragging sound and I could not go, so I stopped and got out to see that my front drivers tire was sitting sideways. It had broke away from the control arm. I was lucky to have aaa, but when he came, he was not even sure if he could get it loaded on the flatbed. He did though somehow. The next morning I looked online to check for recalls on these control arms. There was one listed for my state for the control arms. It was for about 42,000 Jeep Liberty's (2002-2003) models. I called daimler Chrysler and asked why I did not get a recall notice and the customer service representative told me the recall did not include my VIN number. Well it should have. Obviously I could have been killed if I was driving on the highway like the day before doing 65mph. If the control arm would have broke. All I can say is I have a guardian angel. I want other Jeep Liberty owners to know that this could happen to them. They really should get their control arms checked. My cost to repair (including alignment) around $500.

- Hamilton, OH, USA

problem #28

Aug 302011

Liberty 6-cyl

  • 110,893 miles


Key would not turn on car. Opened up steering column to find small rod that pushes button on ignition was broken. Jeep dealership says cannot replace rod has to replace entire steering column.

- Cary, NC, USA

problem #27

Feb 182011


  • 132,000 miles
I stopped to pick up my daughter's snow pants on the way from school. Backing out of the driveway I heard and felt my tire do something. I didn't know what it was, but the car was obviously unable to be driven. When I got out, my passenger side front tire was at angles to the car. The upper and lower ball joints gave out and according to the mechanic, the brake line was basically the only thing holding the tire on. I didn't know there was anything unusual going on up to this point, as any small steering issues I had were mostly when the car had just been started, so were attributed to cold and ice. The car is currently at the dealer waiting to be fixed, so the old parts should be available.

- Rochester, NY, USA

problem #26

Apr 162010


  • 46,000 miles
I received safety recall J17 for my 2002 Jeep Liberty. I contacted the dealer on 4-16-10, but was told the dealer had no parts and I should call back in one week. I called 4-23-10 and was told only one part was being shipped per week by the manufacturer. The dealer took name and phone and said they would call. To date, I have not been called, but I noticed I have a noise coming from the front-end of my Jeep when the wheel is turned. I don't know if this is related to the recall, but in any event, I cannot believe Chrysler is shipping parts for only one vehicle per week to the dealer.

- Washington, PA, USA

problem #25

Nov 152005


  • 29,372 miles
The contact owns a 2002 Jeep Liberty. While driving approximately 20 mph, the vehicle suddenly lost power steering. The contact lost control of the vehicle which crashed into a concrete barrier. A police report was filed and the vehicle was towed to an authorized dealer where the bumpers, front lamp lights, fog lights and wheel flare were replaced. The failure mileage was 29,372. The current mileage was 122,000.

- Ludlow Falls, OH, USA

problem #24

Jan 242010


  • 145,000 miles


We have a 2002 Jeep Liberty. The steering wheel locks up, and the key will not turn so the car won't start. This has been happening more and more lately, and it seems like there are several other people with the same problem.

- Woodstock, GA, USA

problem #23

Oct 092009


  • 135,000 miles
2002 Jeep Liberty speed sensor failure causes speedometer to stop working, engine to die while driving, loss of powersteering, loss of brakes, steering wheel locks up.

- Tulsa, OK, USA

problem #22

Jun 082009


  • 93,000 miles
As I was pulling out of my subdivision I heard a loud "metal on metal" grinding noise and had a very difficult time steering my 2002 Jeep Liberty. I called aaa who sent a tow truck driver and had my car hauled to the dealer (cardinal Dodge in louisville, ky). The upper ball joint on the driver side front broke. This car has already been recalled twice before and has been taken in to be repaired as required by the recall for this same issue. Thankfully I hadn't made it to the expressway yet. I am so grateful that I did not have this happen to me as I was driving 60 mph. I have two young children and we all could have been seriously injured as they are normally in the car with me every day and it just so happened that they were not in the car yesterday. It happened right after I accelerated after I had come to a complete stop. This is a major safety issue and apparently the poor quality of the Chrysler parts needs to be recalled yet again. We have not been happy with the car or the service on the car. Please feel free to contact me as I do not feel the cost of the repair of this substandard vehicle should be my responsibility. Chrysler needs to stand behind what they make.

- Louisville, KY, USA

problem #21

Jun 142007


  • 58,000 miles
We drive a Jeep Liberty 2002 which we purchased at carmax in arlington, tx in 2006. Despite having numerous problems with electric windows for which they had to replace under the extended warranty, we began to notice a loud popping sound coming from the front end when we make a hard left or right turn. We took the car to a service mechanic, diagnosed cv axles, ball-joint problems. Attempt made to correct it in several occasions, but the problem re-occurred and getting more worrisome by the amount if time it happened in a day and 7 days/week. We also take noticed that we're not the only one (Jeep owners) with this problem, we are tired to take the Jeep to repair mechanics and truly, we feel unsafe to drive it on the freeway. What is the solution" will Chrysler fix the problem" thanks

- Crowley, TX, USA

problem #20

Sep 262008


  • 52,000 miles
2002 Jeep Liberty loss of steering control at 40 mph. Causing vehicle to swerve right into a ditch and resulting in a rollover accident. Not drivable total loss of vehicle. Injury to driver.

- Durham, NC, USA

problem #19

Sep 052008

Liberty 6-cyl

  • 76,030 miles
While towing our 2002 Jeep Liberty le behind an rv, with key in the first click position, the keys have twice fallen out of the ignition switch and caused the front wheels to lock in an other than straight-ahead position. This means the switch has rotated, on its own, to the off position. In the first instance, in 2004, there was no damage other than some scuffing on the edges of the tires - due to the wheels becoming locked in an angled state. In the second instance, in 2008, there was approximately $2,300 damage to the right front of the Jeep. Chrysler has been contacted, twice in 2008, but stated that the problem was caused by the tire manufacturer, rather than by the wheels locking. I will be sending the two letters which I sent to Chrysler, along with a cover letter to your office, with photos showing the damage to the Jeep Liberty. You may decide whether the wheels locked or the 3 tires just destroyed themselves. Naturally, Chrysler corporation has only contacted me by phone, so there is no paper trail, save my few notes when speaking with some person I can barely understand. Thank you for your time! updated 02/19/10 updated 10/04/10

- Mission, TX, USA

problem #18

Sep 012008


  • 66,000 miles
My 2002 Jeep Liberty 2X4 always bounces when I drive it. It bounces and the steering wheel turns by itself when I hit a bump at slow speed. Regularly, I hear a popping sound when I turn the wheel to make a turn. I have had the vehicle serviced regularly and had the recall item completed (front ball joint) but still have the problems. I have placed all new tires on the vehicle but the problems still exist. I am afraid to drive the car on the freeway at high speed because I can feel that the car does not operate correctly. I cannot afford to buy another car at this time but feel that this car is not completely safe to drive. Please note: This is a recurring problem rather than an incidental problem.. which started about a year and a half ago and has gotten progressively worse. Thank you for your concern and for letting me bring this to your attention.

- San Diego, CA, USA

problem #17

Nov 112003

Liberty 6-cyl

  • 17,000 miles
I have a 2002 Jeep Liberty. The ball joint separated and caused me to crash into a cement wall on I-77 in West Virginia. I picked up the car after it was repaired in wv and brought it home. I had to have more work done after I got back because it still was not right. The ball joints have been replaced at least 4 times. I was told by one of the mechanics that they were still using the joints that were causing the problem because they had not figured out how to re-design them. The last time I had it repaired they (hopefully) put ones on that are a new design. I have had to have it towed because it was unsafe to drive because the joint was so bad -- I check it regularly! my insurance company is progressive. Chrysler settled with them and paid for all the repairs after the crash.

- Medina, OH, USA

problem #16

May 312007

Liberty 4WD 6-cyl

  • Automatic transmission
  • 68,000 miles
In November of 2006, I had a recall fixed for the "front:control arm:lower ball joint" when the parts became available. I brought the car back 3 days later having issues with the steering and hearing a noise. The dealership took the car for a few days and did a complete inspection and assured me the new parts were sufficient. Every now and then (not constant, but scarcely) when I would turn the wheel just a little, the car would turn as if I had turned my wheel all the way. It scared me a few times, but it didn't happen often at all, so I didn't think much of it. On May 31, 2007, I was merging onto I-91 in Connecticut driving only 22 miles per hour, and my car did that very thing. I went up and over the curb, up the embankment and crashed into a steel Connecticut state sign. If it wasn't for the sign, I would have continued to lose control and possibly been killed. Hitting the sign swung my back end around, where I rolled down the embankment and to a complete stop on the side of the highway. My car sustained over $7,000 worth of damage and has damaged my perfect driving record. No other car was involved and no one was hurt, including myself. I was very fortunate, but I feel there needs to be further investigation into the previous recall and possibly a new recall should be posted to eliminate this problem. The problem still exists despite the recall from last year.

- Granby, CT, USA

problem #15

Oct 302006


  • miles
Service for a recall, failure to perform recall servives as stated in recall agreement. Received recall notice dated 9/27/06, immediately called dealer to set-up appointment. Told by dealer that parts were on back-order. On 10-30-06, again contacted dealer, again told parts weren't available. Requested lower-ball joints to be inspected, as vechicle is driven by wife (8 months pregrant) and 7 year child also travels in vechicle. Told that dealership couldn't do, as it wasn't part of the recall procedures.

- Singers Glen, VA, USA

Read the next 14 complaints »

Not what you are looking for?