really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
19,764 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty steering problems

steering problem

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2002 Jeep Liberty Owner Comments

problem #2

Feb 142005

Liberty 4WD 6-cyl

  • Automatic transmission
  • 39,527 miles


The front end of my 04 Jeep Liberty (39,527 miles; VIN # [xxx]) began to make loud squeaking noises. I took it into the dealer who diagnosed the noise as front upper ball joint failure! the repair cost $655.20 and car rental cost an additional $89.99. Previously, this Jeep model was factory recalled for front bottom ball joint replacement, which I had performed at 26,887 miles. I contacted the daimlerchryler customer assistance center who refused to pay for the repairs. I wrote a letter to the same customer assistance center and again I was refused. I have a hard time believing that the upper ball joints are not defective, also. This is a Jeep which has never been driven off of a paved road! you would think that the suspention components on a Jeep would be heavy duty and would last a very long time. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Valparaiso, IN, USA

problem #1

Jun 212002


  • miles
While driving turned right at a stop sign and heard a loud pop. Consumer lost steering, and crashed into a ditch. Vehicle checked by dealer who advised consumer of a broken spindle.

- Glenwood, MO, USA

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