really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
47,326 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty windows / windshield problems

windows / windshield problem

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2002 Jeep Liberty Owner Comments

problem #17

Apr 012013


  • miles


The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 15V046000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure related to the air bags. In addition, the contact stated that the headlights were burned out and the windows failed to close. The failure mileage was not available.

- Morristown, TN, USA

problem #16

Jan 012005


  • miles
2002 Jeep Liberty - flip up glass and/or rear hatch door sometimes do not close due to lock/latch problem.

- Addison, IL, USA

problem #15

Oct 012009


  • 30,000 miles
The contact owns a 2002 Jeep Liberty. While parked, the rear driver side window fell into the door panel. The vehicle was taken to an independent mechanic where the mechanic stated that the power window assembly would have to be replaced. After the repair, the same failure occurred on the passenger side window. In addition, the contact stated that when the rear lift gate was unlocked electronically, it would then automatically lock independently. The vehicle was not repaired. The approximate failure mileage was 30,000.

- Carolina, PR, USA

problem #14

Jul 292008


  • 61,844 miles


The contact owns a 2002 Jeep Liberty. While the vehicle was parked the contact stated the rear drivers side window dropped inside the door panel. The vehicle was taken to the dealer for diagnostic testing. The technician stated the window regulator cable fractured. The technician stated the window regulator assembly and the power window motor had to be replaced. The vehicle was repaired. After the vehicle was repaired the failure occurred a second time to the rear drivers side window and the rear passenger side window. The vehicle was repaired. The approximate failure mileage was 61,844.

- Millstadt, IL, USA

problem #13

May 212010

Liberty 6-cyl

  • 81,014 miles
Right rear window regulator failed and window fell into the door. After part was replaced by dealer, same window regulator failed 16 months later. This window is next to my 4 years old car seat and is never opened. For me, this is a safety issue. Thousands of identical complaints can be found on various sites. Jeep is aware of the issue and refuses to fix it.

- Pleasanton, CA, USA

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problem #12

Jun 152006


  • 77,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated the rear passenger side window regulator became inoperable and was replaced three times by an authorized dealer. In addition, the rear drivers side window regulator was replaced. The failure occurred whenever the vehicle was in motion or stationary. The manufacturer was notified of the repeated failures. The failure mileage was 77,000.

- Metarie, LA, USA

problem #11

Oct 162006

Liberty 6-cyl

  • 27,000 miles


The contact owns a 2002 Jeep Liberty. The contact stated that the rear window regulators failed several times. The rear passenger side window was replaced three times and the rear driver side was replaced twice. The dealer stated that the failure was a known issue, but the part had not been modified to prevent the failure. The failure mileage was 27,000 and the current mileage 79,000. Updated 3/25/11 the consumer stated the window regualtor failure was due to a cheap clip inside the door panel that continued to break, even when the window was seldom used. Updated 05/31/11

- Paducah, KY, USA

problem #10

May 212004


  • 30,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that the window regulator broke on all four windows at different times. The window regulators had been replaced twelve times. When the first three failures occurred, the vehicle was repaired by the dealer. The failures continued after the repairs were performed and the vehicle was repaired by an independent mechanic for the additional failures. The vehicle had not been repaired for the most recent malfunction; however, the dealer was notified. The failure mileage was approximately 30,000. The VIN was unavailable.

- Phoennix, AZ, USA

problem #9

Oct 052010


  • 140,000 miles
I bought a 2002 Jeep Liberty sport in August 2001. I still own it and over the years there has been a consistently recurring problem with the operators on the door windows breaking or failing causing the window glass to fall inside the door. This has occurred on my vehicle at least once a year (to different windows) and each time the repair is to replace the window operator at a cost of almost $300 for the part and equal amount for labor, etc. The failure is apparently a plastic clip that breaks or loses its grip on the glass but the dealers say they must replace the whole operator. I note from the internet that many other Jeep Liberty owners report the same defect. Why can't Chrysler/Jeep come up with a permanent fix for this problem. It is a chronic defect and a potential safety hazard if there are children in the vehicle.

- Naples, FL, USA

problem #8

Sep 082010


  • 75,806 miles
I am experiencing a rattling sound when driving uphill or downhill through driveway, traveling 5-20 miles an hour. I took my Jeep 2002 Liberty 2wd to get serviced and received recommended repairs: Prosteer control arm with ball joint upper center, remove and install propeller shaft to replace universal joints on both ends, rear wheel bearings, tail pipe is welded to muffler, muffler does not meet design specifications and should be replaced due to exhaust leak as well, remove rack and pinion, complete rack as does not meet design specifications and is leaking. I was driving about 25 mph and my rear right side tire was smoking profusely. I pulled over and noticed the gray smoke from my tire. I took the car to check the rear breaks. They were fine but was told that I had a leak from the exhaust pipe which dripped on to that area. The car has 75,806 miles. I was told that I could loose control of vehicle and entire area can collapse during traffic due to these issues. Aside from these issues, I am experiencing a whistling sound, problems with rear drivers side passenger power window regulator which produces grind-like sound. The window came off and I was told that I needed a new regulator for the window. I'm also experiencing a red stain in engine oil drippage on ground. Finally, strange odor from car -odor continues to be present whether I wash the carpets and seats (smells like mold/mildew or skunk).

- Berwyn, IL, USA

problem #7

Oct 192009


  • miles


I have had three rear power window regulators break on my 2002 Jeep Liberty. One replacement only lasted eight months with very little use. The failure has caused the door to jam so it cannot be opened. This creates a very hazardous condition that in case of an accident a rear passenger cannot get out of the vehicle through that door. I have read other complaints on the internet about this problem. It seems that this defect is quite common with Jeep Liberty's.

- Austin, TX, USA

problem #6

Jul 072009


  • 65,000 miles
Rear passenger window "fell" down on it's own at highway speed. Caused extreme distress in my 6 year old daughter. Have found several thousand complaints about this problem. Window regulator failed for no reason. Window was not being put up or down. Just fell into door.

- Palm Bay, FL, USA

problem #5

Nov 272008


  • miles
We have a Jeep 2002 Liberty. In the past 2 years our rear windows have malfunctioned. The first happened over 2 years ago on just the rear passenger side. Just this year we had both rear (driver and passenger) windows fall. To get them fixed cost $350 a piece. This is the second time for the passenger side. I went to precision auto tune to fix it and when they called Jeep for the part the person over there already knew it was a Jeep Liberty before my mechanic explained what model it was. My mechanic said there was no recall for this. My problem is that we rarely use those back windows and for them to malfunction like this is really concerning, especially for the one we already repaired. I hope there is something you all can find because this is really expensive.

- Gilroy, CA, USA

problem #4

Aug 252009


  • 70,000 miles
I have a 2002 Jeep Liberty and I am having continuous issues with the windows. They will stop working or fall down. At $400 a pop to get them fixed and reading numerous other complaints Chrysler needs to have these on a recall list.

- Woodstock, GA, USA

problem #3

Mar 032007


  • 87,881 miles
Without warning the body control module shorts out draining the battery and damaging the multi-control switch on the steering column. Causing the headlights, interiorlights, running lights, windshield wipers, factory electric door locks, and dashboard lights to fail. This can cause a fire resulting in a total vehicle loss or loss of lighting at night while driving causing the driver to loose sight of the road. In rain conditions loss of wipers during driving would cause loss of visibility creating a dangerous driver on the road.

- Williamsville, NY, USA

problem #2

Jan 162008


  • 59,000 miles
Window breaks off track and will not stay in the rolled up position. This is due to a poor design of a plastic clip that attaches the window to the regulator. Unfortunately I cant just buy the plastic clip you have to buy the regulator motor, track as one part. Plus Jeep will not fix the problem with the plastic clip, so all I can buy is the same flawed part. I live in North I think that it is pretty unsafe to have your windows falling down possibly in the middle of a blizzard. I wander how many accident have been caused buy people trying to hold up their window while driving"or what if the window falls down with a child in the back seat"

- Millersfalls , MA, USA

problem #1

Dec 012008


  • miles
The complaint that I'm contacting you about, is about vehicles that have non-adjustable headlights. I own a 2002 Jeep Liberty with non-adjustable headlights. After I purchased my Jeep back in July, I took it to my mechanic to get the headlights adjusted being that on a clear night, visibility is extremely poor. I can actually drive with the headlights on high beam without impairing oncoming drivers vision. My mechanic informed me that the headlights on the Jeep are non-adjustable. Tonight I drove in light snow flurries and it was like I was driving in a severe snow storm. I'm a truck driver with 30 years experience and also recently had to drive a 2006 freightliner with non-adjustable headlights. The headlights on this truck actually formed an ( X ) 20 feet in front of the truck. Meaning that the right headlight shown to the left side of the road and the left headlight shown to the right side of the road. Just driving in rain, my visibility was very poor. The rule of thumb is to not to overdrive your headlights. With the truck, I should have been driving no faster than 30 mph at nighttime and my Jeep isn't much better. Please investigate this. The several mechanic's that I've spoke to, have informed me that a lot of manufacturer's are going to these kind of headlights. I'm planning on purchasing driving lights for my Jeep, which I shouldn't have to do. Thanks

- Cheektowaga, NY, USA

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