This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2003 Jeep Liberty. While driving approximately 4 mph, the front passenger and driver side air bags deployed without warning or an impact. There were no injuries. The contact indicated that no collision occurred to cause the air bag deployment. The cause of the failure was not determined. Zellar Jeep (3021 N. summit St, Arkansas city, Kansas) was notified of the failure. The manufacturer was not notified. The failure mileage was 190,000.
2003 Jeep Liberty. Consumer writes in regards to airbag system occupant restraint control, fuel tank, front suspension upper control arm ball joints and lower ball joints safety recall. The consumer was unaware of all the recalls before being sold the vehicle. The dealer would not assist with the repairs.
Recall R06: The air bag on my 2003 Jeep deployed on my daughter while driving on the highway. The air bag hit her in the chest and face. I called the Jeep customer line to let them know what happened and they said there was a recall for the airbag. I informed them that I never received a recall for the airbag. They told me the recall was from 1/2015. In 2015 I took my Jeep to the dealership 2 different times for recalls I had received. July 2015 and September 2015. So even if I didn't get a recall notice the dealership still should have seen the airbag recall wasn't done. I have been going threw hell trying to get the fca group to fix the airbag and do the recall. This is the response they emailed my after I told them what had happened (this will further acknowledge contact to Fiat Chrysler automobiles (fca), regarding your 2003 Jeep Liberty. Naturally, we were sorry to learn of the incident described to us during the initial contact. However, we have had the opportunity to review your case and must inform you that we are not led to believe that the incident was due to a manufacturing responsibility.) this was unacceptable my daughter could have crashed the Jeep and died!! why would I lie about not get a recall notice that involves an airbag in 2015 but I had 3 other recalls done in 2015 after the airbag recall but no one noticed it wasn't done!!!
The contact owned a 2003 Jeep Liberty. While driving on a back road, the vehicle flipped and crashed after the contact over corrected the steering. The vehicle flipped three times. The contact was ejected from the vehicle and became trapped underneath. The air bags did not deploy. The contact was seriously injured and had to be transported to the hospital with injuries to the neck, back, eyes, face, and skull. The contact was hospitalized for two months and in a coma for three weeks. A police report was filed. The vehicle was totaled and towed. The manufacturer and the dealer were not contacted. The contact stated that the crash occurred due to an unknown recall pertaining to the axle being manufactured too short. The failure mileage and VIN were unknown.
- Douglasville, GA, USA
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The "air bag" warning light will randomly stay on after a key on and start. It does not turn off for that duration of the vehicle being turned on. The suspension ball joints in front are failing again since the recall was performed only 20K miles ago. With only street driving involved.
On May 28th, 2018, I was driving my 2003 Jeep Liberty to see a friend. I had just gotten off the highway when my driver side airbag deployed spontaneously. Fortunately I was only going 10 mph and did not suffer major injuries, but I was cut up and concussed from the force of the airbag. I had my car towed to atlantic Jeep Chrysler in egg harbor twp NJ. They told me I would be given a rental car and an investigation would need to be done. I waited 6 weeks to get my car back, as they kept pushing me when the investigation would finish. During this time I was ubering to my two jobs, as they need provided a rental car. They said Chrysler would cover the rental once I got my car back and to provide receipts. Seeing how this company operates, I knew this would not be the case. They eventually decided to do nothing about my car. It was a tiny chip that made the airbag deploy (they admitted it was an issue) but that they would only replace the chip. I was left with 2.4K in repairs to my car. They refused to pay for anything, even though it was their chip failure that made the airbag go off in the first place.
On 8-15-2018, I (driver/owner of a 2003 Jeep Liberty sport) was leaving my parking spot at a convenience store. When I put the vehicle in reverse, it immediately started speeding backwards. When I applied the brakes with all the force I could muster, it failed to stop the vehicle. The tires were squealing & black tire marks were left on the pavement. My vehicle stopped when I slammed into the front end of a parked car which was next to a gas pump with the driver inside. Fortunately nobody was hurt. No police report was filed but my insurance company was called immediately to report it. "takata recall" I went to the local Jeep dealership (bluebonnet Jeep in new braunfels, tx.) with the recall notice in hand. The employee in the drive-up service lane called the office to verify if part was in stock. It was not. She made an appointment for 2 weeks from that date. I returned with my vehicle on my scheduled appointment date & was notified by a different employee that part(s) were still not available & was told that an individual needed to inspect my vehicle first but he didn't know when the inspector would be available to do it. I told that employee that they weren't serious about replacing the part(s) needed. So I got back in my car & drove home.
The contact owns a 2003 Jeep Liberty. The contact stated that the air bag warning indicator illuminated, which was a safety concern. The vehicle was serviced at tuttle-click Ford Lincoln (40 auto center dr., irvine, ca 92618, (949) 472-7400) per NHTSA campaign number: 15V673000 (air bags); however, the remedy failed to repair the vehicle. The contact mentioned that the air bag warning indicator remained illuminated after the recall repair. The manufacturer was notified of the failure. The failure mileage was 117,149.
Car was recalled for air bag computer. I took the car in they replaced the part they were supposed to. When I picked up the car the air bag light was on. When I went back in they told me that they only replace the part and don't test it when done because Chrysler does not pay for it. I verified this with crysler this is true. My safty concern is that they put cars back on the road where they may not be safe. Don't know if the air bags could go off accidentally or if they work at all.
2003 Jeep Liberty. Consumer writes in regards to air bag warning light on dashboard never illuminated until dealership completed air bag recall service and their refusal to diagnose the problem.
I have filled a report on my vehicle not deploying air bags three weeks ago. I was to recieve an email asking for pictures from an agent. Have not recieved an email from any of your agents. I have checked all my foldres on my computer for an email from you, without any findings. Please contact me with the case number and agent email, so I can send the pictures of my vehical. The accident was 12/20/2017 at about 1500 hrs, heading East on hwy 10 and accident on ferry street. The vehical is a 2003 Jeep Liberty. The air bage did not deploy on inpact. Your service is truly needed with this investigation. Thank you.
The contact owns a 2003 Jeep Liberty. While driving 20 mph, the driver and passenger side air bags deployed without an impact. The air bag warning indicator illuminated. The driver sustained hand injuries. The contact was seated in the passenger seat and sustained face injuries. Neither occupant received medical attention. A police report was not filed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 160,000.
2003 Jeep Liberty. Consumer writes in regards to air bags not being deployed during an auto accident after airbag safety recall repair. The consumer stated neither of the airbags deployed. The grandchild hit the windshield.
Wednesday December 20 2017, my wife and I were driving East on hwy 10 during snowy conditions, when we hit black ice at 50 mph. The vehicle spun 360 and hit a guard rail at 40-45 mph. The airbags in the vehicle did not deploy resulting major injuries to my wife (passenger) broken sternum and right broken tibia, which was corrected with major surgery and rehabilitation. The roads were snowy, traffic was at 45-50mph in a 60 mph speed limit zone. The accident happened on hwy10 E and ferry St in anoka Minnesota. The Jeep Liberty is totaled and my wife is suffering from injuries would have been severe, would the safety airbags had deployed and kept my wife from moving forward into the dash.
I took my vehicle to the dealership to have the orc module replaced as part of recall campaing R06. The service writer informed me that after R/R of orc, they had to replace the front impact sensors, which was not part of the recall, and afterwards they could not communicate with the orc and it would cost me $100 or so to have issue diagnosed. I couldn't afford it and now have no air bags. Also after leaving the dealership I noticed the pass. Seatbelt is in a constant locked position while the drivers side seat belt never locks even when brakes are applied. Fca said I wld need to pay for the diagnosis & if found to be related to the orc recall fca would reimburse me but I can't afford the diagnosis fee. So now I have to drive a vehicle with no air bags and no seat belts. How can this be considered a remedy to a recall situation" fca stated that it did sound like it would be related to the orc recall. If that is the case why should I have to pay for the diagnosis? it doesn't sound like to me that fca truly cares about the safety of their customers. Is there anything that can be done to get this rectified without cost to the customer" this happened in may of 2016 & I didn't know I could report the incident to anyone or should even question it until I spoke with a neighbor who used to work for a dealership who advised me to look into the issue further as he said it didn't sound right to him.
2003 Jeep Liberty. Consumer writes in regards to occupant restraint control module safety recall. The consumer stated the vehicle was taken into have the repairs completed, but the dealer was unaware which module was needed for the replacement. The dealer charged a fee to diagnose the failure. The consumer declined. Updated 10/03/2017
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- Arkansas City, KS, USA