really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
9 / 0
Average Mileage:
77,375 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2003 Jeep Liberty steering problems

steering problem

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2003 Jeep Liberty Owner Comments (Page 1 of 2)

problem #34

Oct 152015


  • 125,000 miles


The contact owns a 2003 Jeep Liberty. While driving 5 mph, a loud squeaking and clanking sound emitted from the vehicle and it became hard to control without warning. When the steering wheel was turned slightly, the vehicle veered to the left or right. The vehicle was taken to an independent mechanic where it was diagnosed that the driver and passenger side lower ball joints needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 125,000.

- Anthony, FL, USA

problem #33

Dec 142015


  • 240,000 miles
I want my car included in recall J17. My car should have been included in the safety recall "Chrysler recall no. J17", campaign # 09V119000. I have verified with Chrysler that my car was both built and sold in Illinois, and therefore in the target recall population. See following excerpt from recall text: Chrysler is recalling 42,469 my 2002-2003 Jeep Liberty vehicles originally sold in or currently registered in salt belt states of Connecticut, Delaware, Iowa, Illinois, Indiana, Kentucky, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and the District of Columbia. The front suspension upper control arm ball joint may experience a loss of lubrication which could lead to corrosion, accelerated wear, and possible separation while driving.

- Acworth, GA, USA

problem #32

Apr 202011


  • 100,000 miles
I was on my way home when it became very hard to steer the vehicle which resulted in a accident, also the airbag never deployed. The insurance company did in fact total the vehicle.

- Tabor City, NC, USA

problem #31

Jul 132015


  • 50,000 miles


This car leaks power steering fluid. Many similar Jeep 2002 and 2003 have this problem. This car has only 50000 miles. The dealer wants to replace the entire steering system.

- Princeton, NJ, USA

problem #30

Jun 162015


  • 166,000 miles
Every time I turn a corner my steering makes a very squeaky noise. I have visited the Jeep form and many owners of this vehicle have complained about the same issue when its hot

- Phoenixville, PA, USA

problem #29

Jun 042015


  • 148,000 miles
While driving an extremely short distance from my home driveway (maybe 50 feet), my "driver side" seatbelt pretensioner and airbag deployed. There is already a recall for airbag/seatbelt pretensioner on my vehicle (M35 (12V-527) or N13 (13V-040) R06). When I brought my vehicle into suncoast Chrysler Dodge Jeep Ram, they to told me the recall was for only the "passenger side" and "driver side" was not part of the recall. They said they could not find any reason why the "driver side" airbag and seatbelt pretensioner deployed. They said the cost to replace my airbag and seatbelt pretensioner would be just under $1500.

- Seminole, FL, USA

problem #28

Apr 082015


  • 61,000 miles


We were driving on a busy street to go our house when we heard a warning tone when we were turning over a roundabout. After 10 seconds, the air bags blew up all of a sudden. It was fortunate that we are running only at 10 mile per hour or slower as it was rush hour and there was traffic. Also my husband was able to put on the brake to avoid hitting the car in front of us. We were badly shaken, traumatized and had bruises on our arms and chests due to some parts bursting towards us. The steering wheel cover and dashboard where the air bags were are pretty damaged. We totally cut out the air bags to avoid the repeat of this incident. My husband is now traumatized to drive the Jeep. We also heard some strange sounds in the serpentine belt. We don't now if it's connected to the air bag explosion. Our car was bought second. The first owner who is american imported the Jeep from the us and brought it here (another country in southeast asia). We are living abroad (not in us) and we don't know how we can file this complaint on the defects of the Jeep Liberty we are using. We hope someone can respond and help us. I am putting the contact details of my brother who lives in the us in the personal information in case someone would like to contact us.

- Baltimore, MD, USA

problem #27

Mar 142012


  • miles
The contact owns a 2003 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V537000 (steering). However, the part needed do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Memphis, TN, USA

problem #26

Apr 202011

Liberty 4WD 6-cyl

  • 128,000 miles
I was on my way home from whiteville nc I was going down antioch chruch rd, as I proceded to go into a curve I noticed that I couldn't turn the steering wheel that caused me to go off the road and I lost control and when the vehicle came to a rest in a feild the vehicle had landed one side up I think it landed on the passenger side down.I later find out that there was something wrong with the suspension on the Jeep.I always wondered what caused the accident that night, I am just learning about the recall on the Jeep I had.I lost alot of money that I had including the down payment, the payments that I paid, the stereo system etc.I knew from the begining that something wasn't right with this vehicle.I tried to get the dealership that I got it from to fix it, but in response I was told that it didn't come with a warranty.so nothing was done.

- Tabor City, NC, USA

problem #25

Apr 142014


  • 158,000 miles
The contact owns a 2003 Jeep Liberty. The contact stated that while driving at approximately 30 mph and making a right turn, the steering wheel was difficult to maneuver. The check engine warning light illuminated. The failure recurred several times. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 158,000.

- Bristol, CT, USA

problem #24

Nov 172014

Liberty 6-cyl

  • miles


I have replaced the power steering pump and hose multiple times and all those times the pump went bad right away, I believe there might be more to the problem than just the pump. When the pump first goes out I loose control of steering. Is there any recall on this?

- New Lisbon, WI, USA

problem #23

Oct 092014

Liberty 4WD 6-cyl

  • 96,604 miles
I have reported this to daimler Chrysler in regards to the ball joints I feel the recall parts were never fixed and could not get an answer as to whether they were ever replaced this vehicle at one time was in an accident not known when I purchased this Jeep to be safe and it is the worse vehicle ever I have a four year old and like I said to daimler Chrysler if anything happens to me or my family while rising in this vehicle there will be a lawsuit.

- Hall, NY, USA

problem #22

Jan 152014


  • 70,000 miles
The contact owns a 2003 Jeep Liberty. The contact stated that while driving at 50 mph, the steering wheel seized causing the vehicle to spin and the rear of the vehicle crashed into a median. A police report was not filed and there were no injuries reported. The vehicle was not diagnosed or repaired. The VIN was unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

- Lindenhurst, IL, USA

problem #21

Jul 082014

Liberty 6-cyl

  • 141,000 miles
When attempting to switch lanes, it felt as if the steering wheel locked and the vehicle began to swerve between lanes. I had no control over the steering, therefore the vehicle continued to swerve and eventually slid off road into a median full of trees. Once in the median, the vehicle began to roll over. The vehicle rolled 3 or 4 times, eventually coming to a stop passenger-side down. There was damage all over the body of the vehicle, including the front and sides. Airbags did not deploy. Vehicle was taken in less than a year ago to get fixed due to a recall on the air bag system, but airbags did not deploy during crash. I was taken via ambulance to a local trauma unit. Vehicle was totaled.

- Henrico, VA, USA

problem #20

Jun 202013

Liberty 6-cyl

  • miles
I would like to file a complaint about the passenger side upper and lower ball joints. I purchased the vehicle in 2006 as a second owner and in the 7 years I have owned my Jeep I have had to replace my ball joints now 3 times. This is very unsafe and seriously should be addressed by the makers as to why even after being recalled they have gone out twice. Luckily I have been fortunate enough (or I should say Chrysler has been fortunate enough) to not have had an accident or anything serious happen to me or my family due to this. Thanks.

- Pleasant Hill, MO, USA

problem #19

Oct 042012

Liberty 6-cyl

  • 90,627 miles
Left driver side, upper ball joint separated from control arm. Wheel collapsed outward. Fortunately, it happened after leaving the interstate driving 70 miles per hour. Entering service station wheel collapsed. Happened to talk to an individual who was aware of the problem. Individual said that this is a current and on going problem with today's vehicles. The front components are being designed so they cannot be maintained properly. Lack of grease fittings, pressed in joint design on ball joints to control arm, instead of re enforced with bolts or other safe measures. Individual stated that it is occurring on most all makes and models. Instead of just replacing the defected ball joint, the control arm, with no other defect, but this, has to be replaced, costing even more money. Has been reported, that deaths have occurred. The mental impact and feeling insecure after a fix is ongoing. I see more deaths and accidents occurring because of this problem. Thank you.

- Shepherdsville, KY, USA

problem #18

Feb 032012


  • 92,000 miles
The contact owns a 2003 Jeep Liberty. The contact stated that the vehicle would not start and no warning lamps were illuminated. The vehicle was towed to a dealer who diagnosed that the steering column was fractured and causing the ignition switch to malfunction. As a result, the steering needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 92,000.

- Fishers, IN, USA

problem #17

Jun 092011


  • 53,000 miles
The contact owns a 2003 Jeep Liberty. The contact attempted to start the vehicle but the key would not turn in the ignition. The vehicle was towed to an independent mechanic where the contact was advised that the steering column, ignition switch and lock cylinder needed to be replaced. The vehicle was repaired. The approximate failure mileage was 53,000.

- Milford, MI, USA

problem #16

May 082011


  • 206,603 miles
My stepdaughter was driving her 2003 Jeep Liberty in her grandmother's driveway when she heard a loud thunk causing the vehicle to come to a stop due to the driver's side front tire separating from the vehicle. We changed the front driver side ball joint and control arm due to failure and tire separation from the vehicle. It was well that my step daughter was not travelling on the highway at a faster rate of speed because that surely would have ended with a more serious result. I see that there have been three recalls related to the control arm and ball joints. This particular vehicle was purchased from a private individual that actually had taken the vehicle in for the recall in 2006, but it seems that the problem has not been resolved. I'm very much concerned for my step daughter's safety while operating a motor vehicle and I hope that something can be done soon to correct this problem.

- Walker, LA, USA

problem #15

Feb 102011

Liberty 6-cyl

  • Automatic transmission
  • 80,400 miles
The contact owns a 2003 Jeep Liberty. The contact stated that when she inserted the key into the ignition, it would not turn. The vehicle was towed to a local mechanic who stated that a piece of the steering column broke and was preventing the key from turning. The mechanic stated that the unless something long was stuck into the ignition like a screwdriver, the ignition could not be turned over. The mechanic called the manufacturer who stated that they were no longer making the part needed for repair and the entire steering column needed to be replaced. The current and failure mileages were 80,400. Updated 03/22/11 updated 05/05/11

- East Strasburg, PA, USA

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