hardly worth mentioning
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
58,986 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Liberty accessories - exterior problems

accessories - exterior problem

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2004 Jeep Liberty Owner Comments

problem #15

Sep 172015

Liberty 4WD 6-cyl

  • 125,000 miles


My remote failed to lock or unlock the doors, and liftgate door. The doors had to be locked manually. The liftgate window would not close at all. Remote batteries were replaced. However, it still would not lock or unlock the doors and liftgate. When I pressed the unlock button on the remote, the emergency flashers came on.

- Cross Junction, VA, USA

problem #14

Aug 212014

Liberty 6-cyl

  • 87,667 miles
I went to lock my doors after I came from the dealer and I noticed both my back doors do not lock. I believe this is a safety issue because the back doors do not lock when I am driving down the road and I have 1 year old that like to touch everything including door handles.

- Thurmont, MD, USA

problem #13

Jun 162009

Liberty 4WD 6-cyl

  • 50,000 miles
The contact owns 2004 Jeep Liberty. The contact stated that recall NHTSA campaign id number 04V111000 (latches/locks/linkages) was related to the key less entry. However, the VIN was not included. The contact had experienced a failure. The manufacturer was made aware of the problem. The approximate failure mileage was 50,000. Updated 8/28/14

- Philadelphia, PA, USA

problem #12

Feb 092014


  • miles


The contact owns a 2004 Jeep Liberty. The contact stated that the door locks failed to lock properly. The vehicle was taken to the dealer where it was found that the motors needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact that the vehicle was not included in NHTSA campaign number 04V111000 (latches/locks/linkages). The failure mileage was not available.

- Jackson, NE, USA

problem #11

Aug 162012

Liberty 6-cyl

  • 100,175 miles
Vehicle indicated that passenger front door was ajar, this after ten minutes of driving. Door was in fact not ajar. Passenger opened and closed door just to check, door then would no longer fully close. Pulled manual lock to see if it was stuck, whole piece came out. Smoke started pouring out of hole and door metal was very hot to the touch. Removed door panel to put out fire inside. Lock actuator motor melted down and parts were smoldering. During this process the electronic back glass popped open as well and will no longer latch either. Chrysler recalled some 2004 Liberty's for these motors overheating and seizing, was informed that this vehicle was not included and that we should have 'maintained the wiring in the door'. this vehicle is meticulously maintained!

- Chapin, SC, USA

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problem #10

May 142010


  • miles
2004 Jeep Liberty, windows repeatatly fall off track when driving, door and rear latch do not lock. The windows have broken 6 times. The car will not lock.

- Scottsdale, AZ, USA

problem #9

Dec 012011


  • 95,000 miles


The contact owns a 2004 Jeep Liberty. The contact stated he could not unlock the doors using the key fob. The contact could not enter the vehicle unless the doors were manually opened with the key. The vehicle was taken to an independent repair shop and the contact was informed that all door locks needed to be replaced. An authorized dealer was notified and the contact was informed that the vehicle was not included in the recall associated with NHTSA campaign id number 04V111000 (latches/locks/linkages:doors:latch). The vehicle was not repaired. The failure mileage was 95,000. Rvk

- Hosmer, SD, USA

problem #8

Oct 252010

Liberty 6-cyl

  • 38,583 miles
2004 Jeep Liberty, rear driver side electric window drops down into door, jams door lock, runs down battery-all due to a tiny plastic part breaking repeatedly. I paid to have this fixed in 10/15/08 ($205),read on internet all Jeep owners all models with electric windows having same problem. So, did not use window or door ever since. Same clip broke and was replaced under warranty 9/18/09. Still don't use door or window. Same clip broke again 10/25/10. No longer under warranty so dealer won't repair. Called Jeep corporate. They refuse to even consider working with me or explaining what they will do until I get "an official diagnosis" from a Jeep dealer which will cost me $94.50 to get. Only then will they even talk to me about this problem. Everyone is having this problem.a tiny plastic clip into which the fuzzy cable connects gets worn over time and breaks. No rocket science there, take a thin piece of plastic and put metal against it and even if not used will vibrate if you drive the car and it will break. Costing Jeep owners big time.first time it stranded my daughter in the middle of the night, jamming the door and running down the battery as electric window kept trying to engage. Now it is sitting in my yard, cannot secure my car as windows is down inside door, and have plastic over window to keep out the rain. This is ridiculous. Case # now with Jeep is [xxx],case manager casey, 1-800-763-8422 but like I said, until I'm willing to pay $94.50 for "official diagnosis" of a broken ten cent part, they won't tell me if they will work with me at all or to what extent. Only that without the diagnosis, nothing can be done further. First time it broke, sitting in driveway. Second time I pulled up in parking lot and exited front door when window in rear door crashed down inside, I hadn't even touched the door. This time broke in parking lot, no one in car. Window just falls down into door. Costing Jeep owners big time, you have to change entire window regulator, Jeep won't sell clip.

- Richmond, VA, USA

problem #7

Oct 042010


  • 60,000 miles
My 2004 Jeep Liberty continues to have problems with the door regulator. This is the fourth time it has happened and Chrysler will not recall the defective part. The glass on the door will slide down, and the window will not operate. This has happened twice on the highway and it is very dangerous. The repair cost is approx $500 each time this has happened. It keeps happening to the windows that I have even gotten repaired already. The dealer stated that it was a defective part, they changed the part and now they are going back to the original as that one was no better. So even though I am getting the windows repaired, it continues to happen to all three of the windows. There is only one that it hasn't happen to.

- Wake Forest, NC, USA

problem #6

Sep 062010


  • 87,738 miles
While driving through congested traffic on the highway, the rear window of my 2004 Jeep Liberty made a grinding noise and unexpectedly fell down inside of the door, my dog nearly fell out and I nearly caused an accident while pulling over to safety. My family and I had to drive 45 minutes in the rain with no rear window. I have since learned this is a very common problem with power windows in the Jeep Liberty years 2002-2006 and there is even a company that stays in business selling replacement parts specifically for this problem (www.steigerperformance.com/products/SP13001.html).,

- Battle Ground, WA, USA

problem #5

Jun 052010


  • 106,972 miles


I have a 2004 Jeep Liberty that I have owned since 8/21/07. About 1 month ago I started having problems with my tailgate not opening, but the glass does will open. It remains locked, but I hear the actuator working and I know the recall on this vehicle has been completed in 12/2006.

- Downingtown, PA, USA

problem #4

Jun 272010


  • 45,000 miles
2004 Jeep Liberty-can not remove key from ignition-appears to be a very common problem with these cars-dealer wants $500 to replace ignition switch and shifter interlock-I do not know how many Jeep owners have reported this problem, but if you search on line, it is obvious that this a factory defective system and should be recalled and mfg should be responsible for repairing.

- Chapin, SC, USA

problem #3

Oct 252008


  • 28,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that the keyless entry failed. He was able to lock the doors manually. The dealer replaced a fuse to remedy the failure; however, the keyless entry failed again. Three out of the four doors could not be locked or unlocked with the keyless entry nor by hand. The VIN was not included in NHTSA campaign id number 04V111000 (latches/locks/linkages:doors:latch). The failure and current mileages were less than 28,000.

- Chevy Chase , MD, USA

problem #2

Apr 222008


  • 58,000 miles
The contact owns a 2004 Jeep Liberty. While driving at an unknown speed, the vehicle's doors continuously locked automatically. The dealer installed two new fuses, but they blew out immediately. The dealer stated that the VIN was not included in NHTSA campaign id number 04V111000 (latches/locks/linkages:doors:latch), although the failures were identical. A couple of days later, the rear hatch failed to lock; therefore, the vehicle cannot be driven. The current mileage was 66,000 and failure mileage was 58,000.

- Angola, NY, USA

problem #1

Sep 012004


  • 2,648 miles
Vehicle has automatic door locks that lock would lock when the vehicle's speed reached 15 mph, now not working. The vehicle's keyless entry syste was working prior to the consumer taking the vehicle to the dealer. The consumer received a recall notice referencing the vehicle's remote keyless entry system. An appointment was made and the vehicle was taken to the dealer for service. After the vehicle was serviced none of the locks would work. Upon further inspection the consumer realized that the swing gate was the only lock that was working properly. The dealer was not able to permanently repair the vehicle.

- Florence, MS, USA

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