This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2004 Jeep Liberty limited. The contact stated the number five valve in the engine failed and misfired. The vehicle was taken to the dealer who replaced the coil wires, spark plugs, fuel injector, an ejection pulse test and the head gasket. The vehicle was repaired and it was still shaking and failed to accelerate beyond a 10 mile radius. The manufacturer stated there were no recalls or warranties and offered no assistance. The failure mileage was 51,000.
Since purchase of 2004 Jeep Liberty in Sept 08, I've had a "hiccup" when idling. It's also stalled a few times and not started twice. Four garages and two Jeep dealers later I was advised there is a slight miss in the cylinder. After spending over $300 in pre maintenance(new plugs which I had just replaced in Dec and a de-carb) the engine is now hesitating and the problem is still there. Advised that I would have to pay again to have it looked at. I've spent $1700 in 10 months already. I'm tired of the lack of customer service - traded it in for a Pontiac.
I was driving to work and my car started smoking under the hood and the exhaust was coming into the cabin. When I looked under the car, oil was pouring out of it. I took it to the shop and they had to replace both valve cover gaskets. Two weeks later my oil light came on and now my head gasket is leaking. This car is a 2004 and has 56,000 miles on it. The repairman said that he has never seen the valve cover gaskets go bad under 100,000 miles.
Chrysler denied 70,000 mile powertrain warranty. Engine seized, and failed to function. Dealership diagnosed as sludge. Regular maintenance was done and regular oil changes were made. As many receipts and dates provided as possible. Chrysler denied warranty, will not put in writing, and will not cover vehicle.
Engine damaged by sludge, engine stopped working while driving on highway at 60mph. Engine is covered under 70K mile powertrain warranty. Numerous conversations with Chrysler who refused to cover engine under warranty. Chrysler will not impose the warranty, refuses receipt for maintenance, and refuses to put denial in writing. Engine should be covered under powertrain warranty, Chrysler refuses to honor warranty.
- Springfield, VI, USA
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Jeep Liberty 04 3.7L 4X4 engine overheated on express way toward pittsburgh. The engine coolant failed. I attached earlier recall notice that may be related to my incident. The engine was nearly on fire when I pulled off the road. Black smoke came from engine etc... make : Jeep model : Liberty year : 2004 manufacturer : DaimlerChrysler corporation mfr's report date : Jul 02, 2004 NHTSA campaign id number : 04V337000 N/a NHTSA action number: N/a component: Engine and engine cooling potential number of units affected : 1600 summary: On certain sport utility vehicles equipped with 3.7L engines only, two valve cover studs may interfere with the fuel injector and alternator wiring harnesses. Consequence: Damage to the alternator wiring harness could result in an under hood fire. Remedy: Dealers will add protective caps to the valve cover studs and re-route the affected wiring harness to provide clearance. Owner notification began on July 19, 2004. Owners can contact DaimlerChrysler at 1-800-853-1403. Notes: DaimlerChrysler recall no. D33. Customers can also contact the National Highway Traffic Safety Administration's auto safety hotline at 1-888-dash 2-dot (1-888-327-4236).
Purchased vehicle 3/30/04 on or about 4/15/04 stated experiencing engine bog down and lack of acceleration and power. Contacted dealership and had vehicle serviced on 5/17. Technicians could not duplicate problem. Talked to Chrysler 5/19, was told that they were unaware of the problem. Talked to dealership business manager 5/19, he also stated he was not aware of the problem. Rescheduled follow up service appointment for 5/22. Researched this particular problem on the internet and found many other customers with the same vehicle having same problem.
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- Middletown, CT, USA