This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact received a recall F23 for lower ball joints. The contact called the dealer, and was told it will take approximately 6 weeks for the part to arrive. The dealer would not take her name and number. She was told to keep calling back. Updated 2/16/2007 - as of 2/3/2007 the part was still not available. The dealer did however place the consumer's name on the waiting list.
- the contact received a recall letter F23 for lower ball joints. She called the dealer and was told it will take 6 weeks for the lower ball joint part to arrive. The contact has presently not experience a failure. Updated 1/19/2007 -
- the contact received eca; 23 recall L on December 11, 2006 for 2004 Jeep Liberty. The recall letter stated: The ball joints can cause loss of steering control or crash without prior warning. The dealer explained that daimler Chrysler was sending 2 to 3 parts per week. The dealer told her that this vehicle could be serviced in March 2007. Ak the consumer has not experienced a failure. Updated 01/29/07.
- the contact has a 2004 Jeep Liberty thatwas involved in the ball joint recall F23. She contacted the dealership in her area, and they stated that it could take 8-12 weeks in order for them to set up service.
- the contact received the recall 06V288000 for lower ball joint. The contact went to the dealer, and they told him that it will be a three month wait. The dealer told the contact that they only get three parts a week.
- Central City, PA, USA
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- the contact stated that her 2004 Jeep Liberty was recalled for an issues with the lower ball joints( F23 ), she has called 3 dealers and they told her that it will take three weeks before they have the parts in to repair her vehicle.
Consumer has been told by dealer it will take approximately 6 weeks for the lower ball joint to arrive for her 2004 Jeep Liberty. She has safety concerns.
We own a 2004 Jeep Liberty that we purchased used in 2004 from a Jeep dealer. This vehicle has a ball-joint recall. We never received a contact from Jeep regarding this recall. I contacted the local Jeep dealer on November 13 2006 and asked to be put on the list. I did not feel that the gentleman that took down our information really cared and it concerned me because as of today we had received no contact back from Jeep. I called Jeep and was told that our information had not been taken down and I was told that we would be added to the list. Per the instructions in the recall your site is listed on the web to go to if you feel that Jeep is not doing their job properly regarding this recall and with what I have experienced I do believe that they are in fact not handling this properly.
- the contact received recall notice F23 (lower ball joint). The contact has taken the vehicle to the dealership (pleasant hills Jeep), and they told her that it will be a two month wait for the repairs. They offered to check her lower ball joint but would not replace it.
The consumer received a recall letter (F23) for front lower ball joints. She called the dealer and was told it will take 2 months for the part to come in. Cosumer is concerned with vehicle safety.
- the contact received a recall letter regarding his 2004 Jeep Liberty lower ball joints. The contact has tried to get several dealerships to do the repairs on his vehicle, unfortunately no one can do any repairs until February 2007. On 12/13/06 the contact had 4 new tires replaced on his vehicle, mechanic that replaced the tires stated the alignment could not be done because of the condition of the lower ball joints. The contact also stated that his vehicle is due for inspection next month and it will not pass. The contact has contacted Chrysler corporation and they gave him a reference number 15779532.
- the contact has a 2004 Jeep Liberty that is involved in ball joint recall. He has contacted his dealership on several occasions to no avail. The dealer still does not have the part in. He has contacted Chrysler hot-line asking if he can take his Jeep to an outside mechanic. Chrysler hot-line has advised him against this. He took the vehicle to have it looked at and was informed he definitely needs new ball joints. His wife drives this vehicle about 20 miles a day and he is very concerned about getting the problem corrected.
- the contact stated that his vehicle, a 2004 Jeep Liberty, has been recalled due to the lower ball joints. The contact has stated that the dealership has order the part but thinks that the dealership is taking their time. This part was ordered right before thanksgiving. Contact feels that he's getting the run around from dealership and wanted NHTSA to be informed of this situation. The contact also call the Chrysler corporation and did not get any satisfactory response. The contact is concerned about this safety issue, because his wife is still driving the vehicle
- the contact called regarding NHTSA campaign id number : 06V288000. The contact took the vehicle to dealership in bangor, Maine and they stated that they will not able to perform any work until spring of 2006, which the dealer stated is the approximately date the manufacture will be sending the parts for the recall.
- the contact called about NHTSA campaign id number : 06V288000. The contact called the dealership and the dealership explained that due to the lack of parts they will not be able to work on vehicle for another 2 months.
-in August of this year the drivers ball joint ruptured causing the driver to loose control of the vehicle. When driver contacted daimler-Chrysler she was informed that a recall letter would be coming out soon, they were waiting for parts to be stocked in there national warehouse. The customer is upset that she is just received recall letter in December. The contact also stated that her front bumper fell off the vehicle.
- the contact is calling about safety recall for his Jeep Liberty. Lower ball joint, safety call F23. He is concerned about the delay in repairing the vehicle.
Dealer quoted me 47 weeks to replace Jeep Liberty lower ball joint, refer to safety recall F23. Contacted Jeep hotline and they indicated this was an acceptable waiting period. A waiting period of 47 weeks is a serious safety hazard.
: the contact stated while driving various speeds, there was a pronounced vibration within the front suspension. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available.
: the contact stated a NHTSA recall letter # F23, for the suspension: Front: Control arm: Lower ball joint was received; the service dealer was called for an appointment. The service dealer informed the contact the vehicle was 194th on the wait list and only 3 replacement kits were delivered each week. The manufacturer was notified.
A D V E R T I S E M E N T S
- Glenside, PA, USA