This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 21 year old daughter was driving my 2006 Liberty on the northern parkway in westbury, NY on January 2, 2008. The car was purchased in July 2006 and has approximately 15,500 miles on it. Suddenly and without warning the wheels locked up ripping out the transfer case and dropping the drive shaft on the highway. The car behind her was damaged as it ran over the drive train components. The driver of the damaged car saw flames coming out from under the Liberty and a cloud of black smoke. (probably from the gear oil). Fortunately the Liberty veered into the breakdown lane and not into another travel. No one was injured. The Liberty was towed to westbury Jeep. Initially I met with the service manager and he indicated the repairs would be made under warranty. After 12 days he phone me and said...either the car hit something or it was driven in 4WD low on the highway. Neither of these occurred and Jeep does not acknowledge a problem with vehicle and will not cover the repairs under warranty. I phoned Chrysler and they won?T even send a rep to look at the vehicle. Chrysler contacted the dealer and repeated what the dealer said. The Chrysler service rep would not provide another contact saying she was trained to handle these situations. She also said there are no tsbs or recalls for my Liberty which apply. I am frustrated and stonewalled by both the westbury Jeep and Chrysler.
- Marlborough, MA, USA
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- Marlborough, MA, USA