Jeep has been exceedingly slow to follow through on the mandated recall of my vehicle--I waited well over a year for the first notice, another 6 months for the notice to contact my local Jeep dealer to have a hitch installed to prevent explosion during rear-end collision, or have my after-market hitch inspected for meeting this requirement.I tried for 2 months to get an appointment for the recall but was delayed repeatedly.I only got the recall inspection performed during the course of having other paid repair work done.my after market hitch passed inspection, so no oem hitch was installed. I mailed in the original receipt for the after-market hitch to Jeep as instructed on the recall postcard for reimbursement but received a phone call today stating that Jeep will not reimburse me for the aftermarket hitch because it is not an oem part. I then requested to have an oem hitch put on in place of the one I previously had installed but they refuse. This recall process has been mishandled by Jeep all around, start to finish, and needs to be better monitored by ntsb or other appropriate government organization responsible for compelling automakers' compliance with recalls. If I had known Jeep would approve my after market hitch for recall purposes but not reimburse me, I would have removed my aftermarket hitch to sell and required Jeep to install an oem hitch at their expense. It makes no sense to say that Jeep's responsibility for the recall is met by the hitch I paid to install, but then refuse to reimburse me, when I could have required them to install an oem hitch at their expense had I removed my hitch prior to inspection. Jeep/Chrysler is getting away with something they should not. If a hitch satisfies recall requirements and was paid for by the car owner, then it should qualify for reimbursement. Deeply wrong for consumers.

- Green Mountain, NC, USA

Rairdon Jeep dealership has had over a month to install trailer hitch for the recall on these vehicles and after calling them three times they said I am number 40 on their list and they have had only ten hitches delivered to them since the recall.

- Bothell, WA, USA

On multiple occasions Jeep wrote that I would receive a trailer hitch to enhance safety from rear end collisions, to prevent the gas tank from blowing up. When I tool the Liberty in for the recall, all they put on was the holder for the ball hitch. They did not put on the trailer hitch itself. They provided a poorly copied letter which included this paragraph: "do not attempt to tow with the campaign-installed trailer hitch assembly. Your vehicle was not equipped with a Chrysler oem trailer tow package and this campaign-hitch assembly does not include the necessary wiring harnesses and/or other heavy duty components for towing." I believe this is a slap in the face by Chrysler to its customers and the nhtsb, saying, "you can make me do X, and we will agree, but then we won't do X, we'll do X minus a and B". if it isn't strong enough for a simple tow, how is it going to protect me in a collision" and how is promising a trailer hitch, but installing only the weakest part of a trailer hitch, comply with their earlier written promises" I have voiced these concerns to the local dealer and to their corporate office managing the recall, and they have been dismissive of my questions...updated 11/17/14

- Indianapolis, IN, USA