This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2016 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dodge, Jeep, Chrysler of New York (678 11th avenue, New York, NY 10019, (212) 594-2340) was contacted and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
Takara recall airbag light has came on. Dealer states there is no recall for my RHD. 71K miles on it. And out of warranty. Dealer states it will cost around $700 to fix. Light came on while driving on gravel road.
Takata recall. The contact owns a 2016 Jeep Wrangler. The contact received notification of NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Dodge Chrysler Jeep of winter haven (299 cypress gardens blvd, winter haven, fl 33880, (888) 612-3182) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Takata recall. The contact owns a 2016 Jeep Wrangler. The contact received a recall notification for NHTSA campaign number: 19V018000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Pomoco Chrysler Jeep Dodge Ram of newport news (12629 jefferson ave, newport news, va 23602, (757) 369-3565) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
During a rollover crash which initiated at 40 miles per hour, the frontal airbags failed to deploy. The vechicle rolled and an adequate amount of force to deploy the air bags should have been triggered. As a result the ooccupants experience extensive injuries consistent with sudden deceleration.
- Rabun Gap, GA, USA
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Takata recall: Took my Jeep in for recall repair & told by service dealer (redlands, ca) that Chrysler is not sending the parts for recall to be completed. They are to contact me once the parts are in.
Tamara recall. I was hit by a drunk driver at highway speed here in Texas on 12/7/2018. Air bags didn't deploy in my 2016 Jeep jku. All air bags deployed in the drunk drivers vehicle. She walked away and I was taken to the hospital. If my airbags had deployed from such a hard impact I might have walked away like the drunk driver. So much for having airbags if they don't work. Both vehicles had to be towed away from the scene due to extent of damages.
Dealer refuses to make recall repairs free of charge, want us to pay hundreds of dollars to remove and reinstall wench. Tried last summer as well same result.
Involved in front-end impact with a sign and tree, resulting in severe damage to bumper and framework. The airbag did not deploy. The driver sustained severe injuries to head. Vehicle was not inspected or repaired after the accident.
Received several recall letters from fca. Finally called the dealer to schedule what you say is a 2 hour repair. First problem, they say they have not received any parts to effect a repair on any of the effected vehicles. That has been over one year. Now that you are sending out the notices for a year, my wife is concerned that if she were to be involved in an accident, the air bags may not deploy as designed. There has to be some kind of time frame for the manufacturer to make needed repairs or what good is your department?
The contact owned a 2016 Jeep Wrangler. The contact stated that while driving at approximately 25 mph, while it was raining, another vehicle attempted to make an illegal U-turn and could not make the full turn, the other vehicle reversed into the left lane where the contact was located. As a result, the contact crashed into the other vehicle. The air bags failed to deploy. The contact sustained injuries the left shoulder, the head, the right ankle, swelling in the gaul bladder and to her back that required medical attention. A police report was filed. The contact called cerritos Dodge Chrysler Jeep Ram at (562) 402-5335 located at 18803 studebaker rd, cerritos, ca 90703 where the contact was advised that she would receive a call back. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was notified of the failure but did not offer any further assistance and the contactor was provided case number 2548689. The failure mileage was 800....updated 10/17/17 updated 7/27/18
I received the recall for NHTSA 16V-734 and the dealer refused to perform recall with out me paying more than $300 because my after market bumper with integrated crush cans would be too hard for them to work on. It is an arb bumper
The contact owns a 2016 Jeep Wrangler. While driving 50 mph, another vehicle switched lanes in front of the contact and abruptly depressed the brake pedal. As a result, the contact crashed into the rear of the other vehicle. The air bags failed to deploy. The contact sustained neck and back injuries that required medical attention. A police report was filed. A dealer was not notified. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 12,800.
On January 30, 2017 another vehicle pulled out in front of me and stopped. I hit that vehicle with my 2016 Jeep Wrangler at about 30-35mph. The impact totaled both vehicles. My Jeep's frame was buckled and twisted all of the way to the rear bumper. The rear body mount bolt were even bent. The airbags didn't deploy and the seat belts didn't pretension. I hit the dash with both knees and got abdominal muscle injuries as well as severe whiplash. I am still under a doctor's care for my injuries including a pinched nerve between C5-C6. Fca opened an investigation and sent me a letter stating that "the rate of deceleration necessary to activate the air bag and air bag system was not present during this accident". the impact buckled my frame and totaled a 5 month old vehicle, but fca wants me to believe that it wasn't severe enough for the air bags to deploy. Fca is either being deceptive or their vehicles are simply unsafe. Either way, due to their deceptive actions, it is impossible to know how many accidents are truly related to this vehicle defect. I found out about the recall (S76) the week after my accident when I filed a complaint with fca. My vehicle was in the dealership for its first oil change two weeks after this recall was issued, but it wasn't repaired and I wasn't informed of a recall. I received my recall notice today, 74 days after my accident. I have the police report, pictures of the Jeep and the frame, the insurance adjuster's cell phone number as well as all correspondence with fca, should you want it...updated 05/09/17 updated 9/27/18
Currently a recall for a sensor of the airbags. I installed mopar led headlights. They say the headlights get destroyed during the fix and they put stock headlights back in, not what I currently have. They are factory made mopar headlights that cost approx $950. I don't want to get this recall done because I don't think I should lose out on that much money. Chrysler designed these headlights so that can only be put in once. They should suffer the consequences of that design by replacing them for a safety recall, not have me lose out on the money I spent making my vehicle safer.
The contact owns a 2016 Jeep Wrangler. While driving 45 mph, the contact's vehicle crashed into another vehicle. The air bags failed to deploy. A police report was filed. The driver and passenger sustained minor injuries that did not require medical attention. The vehicle was towed to an independent mechanic. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 16V734000 (air bags). The manufacturer was not notified of the failure. The approximate failure mileage was 15,000.
Took our Jeep in to autonation Chrysler Jeep arapahoe in centennial, co and they said they couldn't perform the recall work without removing the wench on the front of our Jeep. They said we would have to pay 5 hours of tech time to remove and re-install the wench in order for them to perform the recall work. Didn't tell us when we brought it in, 9 hours later when I called to check on it they said this. The recall letter states that if the dealer fails or is unable to remedy this defect without charge and within a reasonable time we were to file a complaint.
Our Jeep has a recall for a sensor wire in the front area of the vehicle. I dropped the Jeep at the dealership (mall of Georgia Chrysler Jeep in buford ga) and received a shuttle ride home. I was called a few hours later by my advisor [xxx] and told that I needed to remove the winch, winch plate, light bar, and lights on the front bumper. The tech needs to remove grill and cannot with this equipment in the way. They offered to remove all the equipment for me for $250. I told the advisor ([xxx]) that the letter received in the mail is adamant that this is to be done at no cost to the owner. He told me that it did not include custom equipment. I called fca, as my letter explained I should do if the dealer was not resolving my issue. I explained the situation as I have above. The fca agent (I do not have her name, but gave them my info) first indicated to me that there should not be any charges for recall repairs, so she called the dealer, talked to [xxx], and came back to my line telling me exactly what [xxx] had told me that a charge would be expected to remove the custom equipment so they can repair this vehicle. Should there ever be a reason for charging a customer for a recall repair, in a safety recall situation such as this?
The contact owns a 2016 Jeep Wrangler. The contact received notification of NHTSA campaign number: 16V734000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Updated 01/06/17 updated 01/23/17.
A D V E R T I S E M E N T S
- Manhattan, NY, USA