This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 3/1/23 my wife was driving our 2022 Jeep Wrangler 4XE at highway speed in the middle of a 3-lane highway. When the Jeep ran out of electric battery and transitioned to hybrid mode the engine completely shut down and she had almost no time to make it from the middle lane to the side of the highway without accident. Multiple cars and large semis had to break suddenly to avoid rear-ending the Jeep. After getting to the side of the highway the Jeep would not restart or shift to neutral. An extremely dangerous situation and thankfully the police showed up to divert traffic. With all of this said, I took my Jeep to the dealer in December 2022 to fix the loss of motive power recall (ZB7), and from this most recent experience, that recall fix either did not work or Jeep should issue another recall. An extremely dangerous situation when the Jeep shuts off at highway speed with no advance warning. Called JeepWave customer service on 3/1 and case #85607518 was opened with the promise that a Jeep case manager will reach out in 2-3 days to address my safety concerns. My Jeep is currently at the dealership and fingers crossed that when/if I get it back this does not happen again. We feel very lucky with the outcome as it could have been much worse with speeds decreasing from 65 MPH to 0 with no advance warning.
This is the 5th complaint I have called into JEEP directly as well as 2 different dealerships. My car is shutting down randomly on the highway. I was notified that it was "fixed" with a software update. This is a current recall that the dealership has said was "fixed". However they refuse to call a star tech or a field tech which JEEP service said was required at this point. I have tried to have this issue fixed multiple times with no positive outcome. Today again my entire JEEP shut down on the highway as I was getting on. I merely tapped the break to allow anther drive to merge and the entire car completely stopped. I personally hit the steering wheel and my dog almost hit the windshield if the bar was not there he would have. The are aware of the severity of the issue and don't believe anything is wrong. I am contacting an attorney for Lemon Law at this point as the vehicle is clearly dysfunctional
The contact owns a 2022 Jeep Wrangler. The contact stated that while driving at 5 MPH, the vehicle was shaking and then lost motive power. The failure caused the vehicle to drive off the roadway. Additionally, the vehicle overheated. The vehicle was taken to the dealer, where the water pump and water filter were replaced; however, the failure recurred. The vehicle overheated and failed to accelerate. The vehicle was taken back to the dealer, where the cylinder head, spark plugs, engine oil filter, and several other unknown parts were replaced. The failure recurred. The vehicle was taken back to the dealer, where it remained unrepaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,000.
Most importantly, this occurred about 7 days AFTER the NHTSA 22V-865 recall for this issue was performed. Driving rural paved road at approximately 35 mph. Vehicle abruptly lost all motive power and went to electric only mode with a top speed of about 3-4 mph showing a red turtle icon on dash and -€œService Hybrid Electrical Vehicle System-€ and -€œService Charging System-€ messages. After stopping to investigate, vehicle could not be shifted out of park or moved. Vehicle required tow for repair A few hours before this occurred, vehicle experienced two short intervals of similar loss of power, both of which abated within less than a few seconds. Most concerning is that this occurred after recall 22V-865 was performed, indicating that the safety issue is unresolved by that recall or is an independent issue. Total and unanticipated loss of power creates a safety issue in our hilly and populated terrain.
The contact owns a 2022 Jeep Wrangler. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Miami Beach, FL, USA
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The contact owns a 2022 Jeep Wrangler. The contact became aware that the VIN was included in NHTSA Campaign Number: 22V865000 (Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2022 Jeep Wrangler. The contact received notification of NHTSA Campaign Numbers: 22V768000 (Electrical System) and 22V865000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I was driving a longer distance from Las Vegas Nevada to California Victor Ville and was coming down in speed and vehicle claimed a sudden stop in power and turned off. After a min of attempting to pull into a close parking lot the Jeep 4xe alarms were going on and off uncontrollably with zero power or capability to shutting off. After a few times of attempting to turn the jeep on and off and no success i got out of my vehicle, disconnected the battery and reconnected it. We were on the freeway with our infant in the back seat and on a thanksgiving trip back home. We just thought it was random until a recall lawyer reached out about our post on it and mentioned this is a lethal and serious issue. At this moment, we are not driving it as we seen a news channel mention this issue. I say this with the tone of seeking a new solution that is not in this death trap-€¦ We as a family would like to find a way to get a refund and away from this completely. We do not feel safe, we just bought this vehicle a month ago.
While driving my vehicle shut off and steering wheel locked up making the vehicle inoperable. Thankfully I was close to home on a side street. I restarted the vehicle and a -€œplease service charging system error-€ displayed along with a red turtle error light. The vehicle would not travel more than 5mph. I had to park it and have my husband come look at it. It-€™s scary to think this could have easily happened on a busy highway. Being a hybrid vehicle it was fully charged from the night before.
In October, my brand new car straight from factory with only 3900 miles on it broke down at a gas station. The dashboard said -€œservice charging system-€. The car would not move or allow me to switch gears. It was locked. It took 3.5 hours for a tow truck to come. The car was in the shop for 30 days. And the dealership determined the issue was related to faulty wiring harness that many Jeep Wrangler 4xe have been having issues with. After the dealership resolved the wiring harness issue, I was delivered the car back home on November 11. After driving the car for 24 hours, the car stopped and broke down on an interstate while I was driving 65 mph. The car came to a sudden stop and the wheels locked. All the cars behind me braked suddenly and I was stuck in the middle of an interstate hoping cars wouldn-€™t pile up and crash into me. The car dashboard and interior lights were flickering. I kept restarting the car and after 4 min. the car turned back on. This Jeep Wrangler 4xe is repeated having incidents where it-€™s power shuts completely off while driving and it-€™s very dangerous. There will be a fatality on day of this problem is not resolved.
Vehicle would not start. Drove to a distant High School. Parked. Went to leave and the vehicle will not start. I had to have the vehicle towed to the dealership. I have been advised that it is a Hybrid Engine Coupling. There were no warning lights.
Brand new 2022 Wrangler Sahara 4xe randomly stalled in traffic. There was about 450 miles on the vehicle. This happened about 2 weeks after I purchased the vehicle. I've seen that others have been having this issue and there's even a lawsuit regarding this. I had two passengers in the car with me and I was driving at night with a line of cars behind me down a windy road and could have caused a pile up. When I first got in the car, the pure gas range was around 135 miles. I put the car in electric and drove for about 3 minutes till I arrived at my destination. Right after I put the car in park, the low fuel sign came on but there was still around 126 miles left of gas so I was very confused. I drove for another 5 minutes and this time the fuel dropped down to 34 miles. So within a matter of minutes, I lost 100 miles in gas range. I went to fuel the car and when I turned it off and on, the low fuel sign disappeared and the car was back to 126 miles of gas range before I even put any additional fuel into it. I figured this was just a fuel sensor issue and ignored it. After I added fuel, it drove fine for 30 minutes or so and then as I was driving home, I noticed that the car seemed to just suddenly slow down and I got a warning sign to put my car in park and turn it off and on. I was able to pull to the side but I noticed that on the side where you can choose between, electric, hybrid, and e-save, all of the options were not lighted. It appeared as though the engine had stalled. Once I restarted the car, it ran fine. I do not believe I received a check engine light or any other warning signs except for the car telling me to restart and once I did, everything went away. Some folks on the 4xe forum said to check the fusebox and 90% of the fuses were loose or not seated properly. However, this should not be related to the fuel sensor issue. Brought it to a dealership and they said nothing was wrong with it and no codes came up.
drive at highway got the following error messages "service charging system" and "service transmission." I also got an error message on my Jeep U connect app "a charge fault has occurred." I'm lucky to be alive. At the time, I had two-thirds full tank of gas and 6% battery charge (see attachment).
Vehicle was being driven at about 10 mph or less in a busy and congested area. left turn was made. There was an immediate loss of braking and steering with this turn. The vehicle engine began to roar and the tachometer went to highest number. Just about all warning lights on the dash were flashing and there was audible beeping as well. The ignition was turned off but all warning lights continued to flash and there were audible beeping. The vehicle had locked itself into an "Auto Park" mode, and it was unable to be driven or placed into gear. The battery was disconnected, allowing the computer to reset. Although the vehicle continued to malfunction, I was able to drive it out of the main traffic and into a parking lot. A wrecker was called, and the vehicle was transported to a local Jeep dealership. The local dealership kept the vehicle for several days, and tested it extensively. They were able to reproduce the loss of steering. They found some erroneous solders on a component, the "Star Connector". It is believed that this may have shorted something in the electrical system. The safety of myself and family and all others in the vicinity of the Jeep 4xe were in grave danger when the initial brake, steering and engine failure occurred. Other people may well have been run over during this event. The problem of loss of steering was reproduced by the Jeep dealership that worked on the 4xe, and they feel that it was corrected by replacing the Star Connector. I have paperwork from the dealership to document the incident. The vehicle is available for inspection and I currently have to drive it, although I have loss of conficence and feel afraid to drive it.
The car has twice come to almost a complete stop while driving as if it lost power with a close to full charge and plenty of gas. Car goes into a blinking D mode and has to be put in park and restarted. Happen in daily traffic very dangerous!
Purchased this Jeep brand new and 2 days later I went to start it in my garage and instrument panel lights all started flashing. It was cycling through all of the error codes with emergency lights flashing and would not start. I let the vehicle sit and after a couple of hours it restarted but the check engine light was on. I test drove the vehicle around the block and it stopped in traffic. Vehicle was towed back to the dealership where it was purchased where it has been since 7/13/2022. Originally I was told it was a shifter and that they replaced it but now I am being told it is the entire wiring harness. The shop manager at the dealership has tried resetting the error codes several times with no resolve and he will not put his stamp of approval that this vehicle is safe to drive. I am not comfortable putting my family in this vehicle.
During routine driving at highway speed, the vehicle-€™s electronic stability control (ESC) warning light illuminated on the dashboard. Within seconds, the vehicles check engine light (CEL) also illuminated. At that point, the vehicle stalled without battery or engine power via any internal combustion or battery power. I was able to safely coast the vehicle to the side of the road narrowly avoiding any accident. I shut off the vehicle hoping this was some sort of electronic error since the vehicle only had 800 miles. However, when restarting the vehicle, both warning lights still remained illuminated and would not clear. I was able to successfully have the vehicle taken back to my home while inoperable. I began researching various forums pertaining to the Jeep 4XE with many owners claiming the vehicle has fuse seating issues. Upon inspecting the fuse box, nearly 15 fuses were improperly seated. Once seated by me, I was able to start the vehicle and the ESC and CEL light cleared and normal vehicle operations now exist. My wife and I live in permanent fear that this type of vehicle will stall again and we will be unable to dodge traffic to coast to the shoulder. Please investigate this troubling concern on this vehicle model. Thank you. The vehicle and components are available for inspection. The incident has not been replicated and a dealer has not seen the vehicle yet.
My vehicles check engine light went on for the first time with approximately 2,286 miles driven on the brand new car. The dealer indicated is was a "coolant issue" but did not provide any additional information. I dropped off my vehicle for repair on 4/25/22 at my local dealer. The vehicle was not fixed until 5/4/22. The check engine light went on for a second time on 5/29/22. When taking the vehicle to my local auto store the report indicated another "coolant" issue. This should not be happening on a new car with less than 4,000 miles on it and 3 months old. This issue has been confirmed by Liberty Chrysler, Dodge, Jeep and Ram located at 1000 E Park Avenue, Libertyville Illinois 60048. I am concerned for several reasons. (1) This could be a sign of additional issues, especially with under 5,000 miles on the vehicle. (2) I am concerned that unless this issue is fixed completely by Jeep the vehicle is at risk for serious malfunction while driving which would put the safety of myself along with anyone driving or in the vehicle at risk for a serious accident and even the possibility of death. (3) I am also concerned that continuous coolant malfunctions will put the engine block at risk which would be a serious safety and financial issue. The more stress on the engine and components the lifespan of the vehicle could be diminished and resale value severely affected. There were not indications of anything wrong with the vehicle prior to the check engine light coming on both instances. The vehicle is available for inspections upon request.
Driving 25 to 30mph, car completely died and the D on the gear shift started blinking. Unable to get to side of road due to traffic. My husband and I were at risk of being rear ended as the car died without any warning. There was also a large CLUNK sound when it died.
Vehicle purchased with 12 miles on it, drove it home and parked and locked it. Later in the evening when I went to get into the vehicle the key fob would not unlock the vehicle. Went to unlock it with the key and anti theft was engaged. Received multiple messages from Sirius Guardian stating our vehicle was stolen. Unable to shut the alarm off, unlock or lock the vehicle, or start the vehicle. No warning deployed on UConnect, just through Guardian but the vehicle is immovable and inoperable. Vehicle is currently at the dealership.
A D V E R T I S E M E N T S
- Canal Winchester, OH, USA