This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On 15 Dec 2023, my wife was driving down the highway and vehicle started to "buck" and almost stalled out. Check engine light came. She was able to make it to the dealer. Dealer ran the diagnostics and received the P0032, P0171, P2097 and P0300 codes. The dealer found the attached document with basically no repair available. We contacted Jeep customer service and were told that it needs a software update, however, they did not know when it would be available. I was not satisfied with that answer and the case was transferred to Jeep retention. In the meantime, we picked up our Jeep and was advised by the service advisor that this is a known issue and advised us to keep the Star publication in the Jeep so if/when it happens again, they will know what to do. This isn't something we can fix since resetting the fuel system requires their equipment. Jeep retention just reiterated what customer service said. Needs software update and don't know when it's available. Jeep Customer Care case number is 88338433.
When driving through the a parking lot on my way to work, my brand new Wrangler with just over 1000 miles stalled/stopped running and lost power steering and wouldn-??t restart for about 10 mins. I got a bunch of error messages but I can-??t remember them all but one was about servicing the charging station (it wasn-??t plugged in) and I had a check engine light stay on after I finally got it to start. It-??s currently at the dealership and the tech mentioned that he saw there was a PIM (power inverter module) code that looks to have malfunctioned. They haven-??t been able to duplicate the error yet at the dealership. My safety will for sure be at risk if the dealership doesn-??t fix it because my car could randomly turn off on the highway and could put me at risk of being hit or if I was crossing traffic and it stalled in the middle of a lane causing me to get or it could leave me stranded in a dangerous area. No one other than the dealership maintenance department a has inspected yet.
- Hillsboro, OR, USA
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- Cresco, PA, USA