Notes: As long as catastrophic engine failure at under 60,000 miles is the top owner complaint, it'll be pretty hard to recommend the 2012 Sorento.


hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
53,558 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Kia Sorento body / paint problems

body / paint problem

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2012 Kia Sorento Owner Comments

problem #2

Nov 232014


  • 72,116 miles


Today, Sunday November 23, 2014 I went to open my felt really heavy as I went to lift my amazement the struts that holds up the trunk would not keep them up. I'm glad it did not come down on me while I was getting my grocery out of the what do I do to get this fixed...I only had this vehicle for four months and now this has happened. This is a very dangerous situation!!! it could have come down on my back as I was reaching into the vehicle.

- Darlington, SC, USA

problem #1

Oct 152014


  • 35,000 miles
The struts on my back lift gate are already worn out on a 2012 Kia Sorento. I had a 2007 Kia sportage prior to this vehicle and never had a problem with the back struts on the lift gate. On the sportage the glass opened separately from the bottom half of the lift gate. However, this newer vehicle wore out the back lift gate struts in just over 2 years with only 35,000 miles on the vehicle. The back lift gate is not separated between the door and the glass so the entire back lift door is extremely heavy to open and hold without the struts to keep the trunk door lifted and has the potential to hurt small children or even adults who are not anticipating a sudden failure of the struts on a vehicle with such low mileage. At this point, the entire trunk area cannot be used until the problem is fixed, but repair shops want over $500 to fix a part that should not have worn out this quickly to begin with. I will attempt seek remedy from Kia directly, but wanted to bring the issue up in case others are experiencing similar problems for trend analysis and potential recall.

- Apo, AE, USA

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