2012 Kia Sorento suspension NHTSA complaints: Suspension

NHTSA — Suspension Problems

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: As long as catastrophic engine failure at under 60,000 miles is the top owner complaint, it'll be pretty hard to recommend the 2012 Sorento.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
37,024 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Kia Sorento suspension problems

suspension problem

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2012 Kia Sorento Owner Comments

problem #3

Oct 272014


  • 23,072 miles


While driving approximately 35 miles per hour on a paved city road, the driver's side front wheel caved into the vehicle (detached from the vehicle). The vehicle had never been in an accident nor hit any significant holes. The incident was spontaneous without any apparent cause. The vehicle was towed to a Kia dealer, who found that the bottom bolt of the strut had broken and fallen out.

- Magnolia, TX, USA

problem #2

Apr 142014


  • 65,000 miles
The following is from an E-mail sent to big O tire customer service (tbc Corp) on June 26/2014 we own a set of 4 defective cooper 107H discoverer lsx plus tires purchased for our 2012 Kia Sorento ex SUV on Nov. 29, 2013 from big O tires store #6171 in conifer, co. They balanced and mounted the tires. They did not have time to perform an alignment, so Firestone in evergreen, co (11/29/14) aligned the vehicle. In late April, 2014 we noticed a loud rumbling road noise. We had another alignment performed and also took the vehicle to peak Kia in littleton, co who determined that all alignments were within Kia specs, found no noise with the vehicle on the rack and advised us that the tires were defective. We returned the vehicle to big O tires in conifer. They advised us to have the camber adjusted more and if it couldn't, to install a non-Kia after market part which would allow the further camber adjustment. We had the alignment adjusted again. The noise got louder. Kia reinspected the tires, took it for another road test and reviewed the alignment records and again the Kia service manager concluded that the tires were defective. We returned the vehicle to big O tires in conifer to seek resolution. The manager stated that our shocks and struts were bad and his lead mechanic stated that we needed this after market part to allow the camber to be further adjusted. At that point we asked to speak with a regional or district manager who could assist us. We were referred to cooper tire. Cooper tire, told us that these are private label tires manufactured by cooper for tbc and to speak with tbc as they handle all warranty claims. Tbc then transferred our call to big O customer service. As I mentioned to [xxx], my wife and I are realtors and we place clients in this vehicle everyday. This creates additional liability for us, big O tire and cooper. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Evergreen, CO, USA

problem #1

Dec 012013

Sorento 6-cyl

  • 23,000 miles
My 2012 Kia Sorento at low speed, stalled and completely shut off, no power steering. I had to put my car into park and then restart. So glad I was not hit from behind as my car just shut off so suddenly. My car is only two years old and low mileage. It has happened twice since then. Thank god no accidents, yet. But im worried to drive it anticipating for it to happen again. It has been in the Kia service shop twice and they are claiming to fix it. Also two weeks ago the right shock needed to be replaced. I drive to work and the store on a weekly basis, no reason a two year old, bought brand new vehicle in 2012 should already need a shock replacement. I feel like I was sold a lemon.

- Laguna Beach, CA, USA

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