This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased the 2015 Kia Sorento new in the year of 2014 from the Kia dealership located in meridian, Ms. Since the purchased... my goodness, I've had airbag system issues, electrical issues with my lights, the electronic outlets for device input, control panel on steering to make accessing the radio and phone; the buttons always jam with the slightest touch!! last but definitely not least the motor has a recall as of today's date 09/2020. Plus the transmission jerks in gear and I'm told that that was because of the old motor defects.., but now that the motor has been replaced and the transmission is worse!! the fact I've been going to dealership expressing my issues and nothing is been done other than now being told, MA'am you're out of warranty! that I need to come out of pocket $2,200 for they're negligence. Sounds like it's time for me to retain an attorney!!!
Driving home end of work day every thing was normal driving down 66 and check engine light came on then.5 miles later lost power tower home has been making popcorn like sounds from engine being told it's the pistons
My significant other was driving my car and felt it needed oil due to how it was sounding while driving it. He checked my oil and my car was completely out of oil. No oil warning light went on. He added oil and shortly after the engine began making a ticking noise when he excelerated. He was driving home, approximately 10 miles, and the engine light came on while driving it, lost horse power while driving. I have 100160+ miles on my car, just had an oil change at local Kia dealership 3000 miles ago. Always kept up on maintenance oil changes.
With the vehicle moving at 60 miles per hour the engine suddenly accelerates and then turns off in the middle of the highway, I put it in neutral and I was able to stop next to the highway, I turned on the engine light but did not show any code and the engine did not it turned on and it turns out that the engine is blocked, my mechanic reported that it damaged the crankshaft and connecting rod
While driving a knocking sound occurred and the engine temperature began to rise. Eventually the SUV begins to stall and starts to lose power. Once stopped (pulled over safely) I noticed that the coolant is overflowing and gushes out along the side of the hood. When adding more coolant, it continues to overflow once driving and the engine temp rises again and begins to stall. Seems to not be able to hold coolant.
- Pinehurst, TX, USA
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Upon a cold star, engine rattles loudly. This was determined to be a timing chain tensioner. This is a known problem I Kia's across many models. Somehow the Sorento was excluded. Of course our vehicle is at 101,000 miles and Kia not only refuses to cover it, the want $3100 to make the repairs. I contacted Kia corporate, the led me on and changed their story 3 times over 2 weeks and ultimately declined to help. This is a know problem and there are other advisories with other models. It's the same tensioner, I don't know how they can pick and choose.
The contact owns a 2015 Kia Sorento. The contact stated that while driving at an undisclosed speed, there was a knocking noise coming from the engine prior to the vehicle stalling. The vehicle was towed to an independent mechanic who diagnosed that the engine was defective and needed to be replaced. The engine was replaced and the failure was remedied. The local dealer Kia of dayton located at 8560 troy pike, huber heights, oh 45424 was notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 84,100.
When iphone connected the stereo randomly skips. And when my wife got out of the car the stereo wouldn't shut off. Also took car in to dealership multiple times due to leaking radiator fluid. Fixed gasket but still smell radiator fluid when you have car running awhile. Also engine makes terrible knocking noise like a litter issue when you start the car up. It lasts about 10-15 seconds.
I got this Sorento when it had 32 thousand miles I have put almost 30 thousand on it but every sence I have owned it it has used almost 2 quarts of oil at about 25 hundred miles I chage it at 25 hundred miles but dont no why it uses oil like that I have had it a little over two years I beleave
Engine valve it's detached! car was running fine since purchased used back in Oct 2019 with thirty one thousand miles. I was sold the car with the pretense of car fax and it being in good condition with only two previous owners. As of this past Monday the car was making a terrible sound from under the hood, and I had it towed to my local Kia dealership this Friday. The dealership I originally purchased from have been uncooperative.
The contact owns a 2015 Kia Sorento. The contact stated that while driving 55 mph, the vehicle stalled with the check engine warning light illuminated. Additionally, on several occasions the vehicle hesitated to accelerate above 25 mph with the accelerator pedal depressed. The accelerator pedal was released and depressed and the vehicle accelerated to 50 mph up hill. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the fuel lever limit bolt needed to be replaced. The vehicle was taken to Kia of chattanooga (2136 chapman rd, chattanooga, tn 3742, 423 855-1022) however, the mechanic was unable to duplicate the failure of retrieve a fault code due to the check engine warning light not being illuminated. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 143,670.
My car started stuttering and then the check engine light came on and started flashing. Got the code read at a Kia dealership and it was determined through a diagnostic that we needed a new engine. We replaced the engine and the car is still stuttering and having gas mileage issues. When the check engine light flashes, my gas mileage is affected and when the check engine light stays on, my vehicle runs normal. My vehicle starts stuttering at around 30-35 mph, when it's first started and driven, it stutters. My check engine light will also randomly start blinking when driving on the freeway and loose power momentarily, then when I accelerate, it feels like it's choking or sputtering and struggling to maintain speed.
The contact owns a 2015 Kia Sorento the contact stated while driving 65 mph the vehicle stalled on multiply occasions. The check engine light was illuminated. Additionally, there was an abnormal odor of fuel detected inside and outside the vehicle. The vehicle was towed to Kia downtown los angeles (1945 S figueroa St, los angeles, ca 90007 (888) 425-6349) where it was diagnosed that the engine air filter exchange hose and engine hose needed to be replaced. The contact stated that there was also a coolant leak that could have ignited a fire. The vehicle was repaired however the failure reoccurred. The manufacturer was contacted but no further assistance was provided. The failure mileage was 85,786.
I was driving my 2015 Sorento to work, and looked down to notice that the engine temperature was running hot. They day before my ac had stopped working, and I noticed that the engine fan was running longer than usual when I stopped the car. As soon as I noticed the engine was hot, I looked for a spot to pull over. I was on a busy highway, so it took me about 2 minutes to pull over. In that time the car starting running rough, and I noticed a terrible antifreeze smell. I shut the car off immediately, and had it towed to a mechanic, who told me I needed the entire engine repaired, because the head gasket had failed, and the cylinders were warped. I had only owned the car for 2 years, it had around 70K miles on it. I had no indication lights appear to let me know anything was wrong with the car. I'm amazed my car can tell me if my tires are low, and if I'm going to switch lanes in to someone, and when I need an oil change, but showed no indication of a catastrophic engine failure. This seems ridiculous in a car that is 5 years old. There are no recalls, and Kia will not repair it, as I am not the original owner, so the powertrain warranty does not transfer to me. I was told I need a new engine, repair cost being 5300. I will never buy a Kia again. I can't believe that a car can fail so bad, and I'm held accountable, despite being a responsible car owner. I also am upset that it gave me no warning. I hope this is looked in to for other owners, and am sad to be out 5300 dollars. I will not recommend Kia to anyone, or buy any Kia ever again.
I just recently made a post here yesterday... and after reading comments, I thought I'd add on. My comments have to do with a 2015 Kia Sorento which needs a new motor because bolts that hold the head to the block are stripped (I smelled antifreeze). Obviously, not my fault. Mileage is 102,000. Kia doesn't want to help me fix this. Telling me I need a new motor at a cost of $7,000+. after reading the comments, I had to add on. Two weeks after we bought the car used, the fuel pump went. That cost was covered. A short time later, the back-up camera went. Kia wanted $1,000 to fix that; we had it fixed for $200 out of pocket. The alternator went on the car (I think we paid for that). My door handle also fell off, we had that fixed out of pocket. From everything I've read, Kia doesn't care about the consumer or their safety. I bought a new Kia in 2004, traded it in in 2007 for another new Kia, which I still have. It has 278,000 miles on it! we bought the 2015 used and it's been one thing after another. Can't sell it as is, gotta fix it. I've been a loyal Kia owner since 2004...won't be anymore. First opportunity to sell this car, it's gone. And there won't be another one in my driveway. Whoever heard that a 2015 car needs a new motor"!"! and their refusal to help us is unbelievable. I'm so angry.
Smelled antifreeze after driving. Took to Kia. Diagnosed that bolts that hold the head on the motor had stripped out from the block. Caused antifreeze leak. Bought certified pre-owned, dealer refuses to help us with this. $7,000 new motor needed. 2015, 102,000 miles, $19,000 owed on car.
Engine started making a knocking noise upon acceleration and at initial startup. Engine has only 53,000 miles on it. I drove the vehicle home, parked it and immediately made an appointment with the local dealer to diagnose the problem. I was able to drive the vehicle to the dealer (less than 5 miles). After much runaround and little explanation, Kia is telling me that the engine needs replaced due to sludge (something I have verified with independent mechanics is very unlikely with a 5 year old vehicle and reasonably low mileage). The oil at time of drop off was verified to be clean and full per the Kia technician. I provided Kia with records per the warranty agreement and they are denying my claim for replacement. Every excuse for denial has included additional terms not outlined in the written warranty agreement (receipts that include minute details or the excuse that 'dates don't match' when I haven't provided any dates nor is any required service based on time (only mileage)). The vehicle is still under the bumper to bumper warranty (5 years/60,000 mile) and powertrain warranty (10 years/100,000 mile). Many other vehicles of the same year have had similar issues, yet Kia is refusing to acknowledge the problem or expand previous recalls for the same model and issue.
I have had my Sorento for a little over a year. In February my engine started making a knocking noise. I took it to a dealership and I was told I needed the engine replaced for 8000. After reviewing I seen that this is a common problem and there are recalls for alot of their engines. Since I purchased my car used, there is no warranty and they refuse to fix it even though it is a common problem with their vehicles. I was told my engine had sludge even though I had my oil changed in November and my car is still under 79000 miles.
A D V E R T I S E M E N T S
- Meridian, MS, USA