My 2019 Kia Soul has had excessive oil consumption issues since we bought it in 2022 or 2023. This week, the check engine light came on, and the mechanic says it is the catalytic converter. This could be a potential fire hazard if we don't take care of it, and the cost to do this is almost as much as the car is worth.

- Goshen, KY, USA

My 2019 Kia Soul had an engine misfire, breaking down and requiring new spark plugs. My car has been consuming oil excessively for the past 8 months, causing me to change the oil myself once a week. The engine light has been on, leading me to fix both catalytic converters. The engine light came back on right after this and pulled up two codes related to the camshaft position. I asked Kia for an oil consumption test and was told they do not perform that. The oil continues to burn excessively and requires constant changing. Other mechanics have informed me that this could lead to a serious fire hazard and engine issue, posing a high safety concern.

- Walkill, NY, USA

The contact owns a 2019 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. After restarting the vehicle, the vehicle operated normally; however, the failure persisted. The vehicle was taken to the local mechanic who diagnosed the vehicle and determined that cylinder #3 was faulty. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was 67,000.

- Riviera Beach, FL, USA

The contact owns a 2019 Kia Soul. The contact stated while driving at various speeds, the check engine and oil warning lights became illuminated. The vehicle was taken to an independent mechanic however, the mechanic was unable to retrieve a fault code. The contact stated that an abnormal clanking sound was coming from the engine while driving at various speeds. The contact checked under the hood and discovered that the engine oil level was extremely low. The contact topped off the engine oil; however, the oil level was extremely low two days later. The vehicle was taken back to the independent mechanic where the vehicle was diagnosed with engine failure. The vehicle was not repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 106,000.

- Jackson, TN, USA

The contact owns a 2019 Kia Soul. The contact stated while driving 75 MPH, the RPM revved extremely high, and the vehicle lost motive power. The contact stated that the vehicle failed to accelerate above 65 MPH. Additionally, the check engine warning light flashed on the instrument panel. The vehicle was steered to the side of the road where the contact saw smoke coming from the engine compartment. The vehicle then stalled. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic, where it was diagnosed that either cylinder #1 or the entire engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 115,932.

- Greenville, NC, USA

I am experiencing excessive oil consumption and potential engine failure in my 2019 Kia Soul. Despite regular maintenance, my vehicle has suffered from multiple major repairs, including a top-end engine rebuild and catalytic converter replacement in 2024. The excessive oil consumption issue persisted, ultimately requiring a full engine replacement in 2025. Kia has delayed repairs and provided minimal support, leaving me without a vehicle for extended periods. Service History & Progression of the Issue: March 11, 2024: Took my vehicle to Planet Kia dealership after noticing excessive oil consumption and performance issues. Kia initiated an oil consumption test but did not approve immediate repairs. May 2024: Kia performed a top-end engine rebuild instead of replacing the engine, even though significant oil loss continued. December 2024: The catalytic converter was replaced, likely due to prolonged oil burning and engine inefficiencies. January 22, 2025: Returned the vehicle to Kia as the excessive oil consumption issue worsened, and the engine was struggling to function properly. March 2025: Kia finally approved a full engine replacement, but my vehicle has now been in service for over 137 days, and the repair process has been delayed due to missing parts. March 26, 2025: Planet Kia has not provided clear updates on beginning or completion of engine replacement despite having all parts in-house. Safety Concerns: Risk of Engine Failure: If the engine runs low on oil, it can seize while driving, creating a dangerous situation. Potential Fire Hazard: Excessive oil consumption could lead to overheating and increased fire risks, as seen in similar Kia engine-related recalls. Manufacturer Delays & Accountability: Kia has known about oil consumption issues for years but continues to delay solutions for affect

- Matthews, NC, USA

Owner was driving vehicle coming off of a highway onto sideroad when vehicle suddenly made a loud banging and grinding engine sound and engine quit immediately. Luckily able to drift over to shoulder and call tow truck. Vehicle towed to dealership. Dealership claimed vehicle was made in Mexico and therefore not covered by any recall. No forewarning by any dashboard lights. Owner needed a vehicle immediately for work and bought a brand new seltos the next day, then dealership refused to take soul as a trade in and so it remains unrepaired in the yard. It is able to be seen. I believe it should have been repaired or bought back by dealership. I feel like I was taken advantage of and lied to by the dealership

- Moriarty, NM, USA

The contact owns a 2019 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. In addition, the contact stated that the oil needed to be added to the engine every 3,000 miles. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact stated that an oil consumption test was performed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. Additionally, the contact stated that the vehicle was taken to the dealer every three months, however the failure was not duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 50,045.

- Bartlesville, OK, USA

I have a 2019 Kia Soul and the engine has had issues over the past year regarding it stalling and losing power. These engines are prone to have oil circulation issues which can cause catastrophic engine failure due to lack of adequate lubrication inside the cylinder(s). My engine has cut off and lost power while driving on several occasions recently. If this happens, it can cause someone to smash into us on the interstate causing a possible fatal accident. I am terrified to drive my vehicle because of this issue. The VIN for my vehicle is: [XXX]. I purchased this vehicle new in 2020 our Kia dealer in Goose Creek, SC. I have heard of many of these engines being replaced by Kia and feel that this issue directly affects my vehicle. Please help us get this issue resolved. Thank You INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Summerville, SC, USA

Engine died on the highway. All of the warning light lit up before the car stalled and eventually died.

- Dundalk, MD, USA

I-??ve always had increased oil consumption since I-??ve bought the car new. Pistons have been miss firing for over 2 years. I keep getting a P0020 code Kia had -??replaced-?? catalytic converter, believing that was the issue and it wasn-??t. Now I have a motor that-??s not working properly.

- Leland, NC, USA

My engine through a rod on approximately 9/26/24. I had it towed to Garden Grove Kia. They said they needed to contact Kia Corporate to find out if my car was still under warranty. Corporate acknowledged that there was a recall for the rod bearing that could cause a fire (safety issue). I was also told that there was a class action lawsuit. Corporate informed me that I was notified by mail. Which never happened. And said that it would cost me $500 dollars for them to diagnostic. That my warranty expired at 60,000 miles! They also said had I got the update for that recall that it would have been covered. When I bought the Vehicle on 8/21/22 from Russell Westbrook Hyundai they reassured me that the 2019 Kia Soul had zero recalls. Any paperwork I received about this was given to me after the class action lawsuit. The dates to take action were already expired. I have tried to get my Kia diagnosed by several shops and they can't diagnosis because Kia is not complying with OBD2 readers. I have been told by several mechanics that Kia has there own diagnostic reader. According to the settlement I am entitled to have them diagnos my Kia at no cost to me.

- Riverside, CA, USA

I am writing to file a formal complaint regarding a recurring issue with my 2019 Kia Soul, which I believe falls under the same circumstances addressed in the recent recall for earlier models of the same vehicle. Despite my vehicle's VIN not being part of the recall, it has experienced the same defects that were the focus of the recall campaign for other Kia Souls with similar issues. Vehicle Information: Make/Model: 2019 Kia Soul BASE VIN: [XXX] Engine: 1.6L GDI Odometer Reading: 98.000 Issue Description: My vehicle has repeatedly triggered the P0420 code (Catalyst System Efficiency Below Threshold), which is indicative of an issue with the catalytic converter. I have had the catalytic converter replaced twice under the assumption that the issue would be resolved, yet the check engine light continues to activate, and the P0420 code reappears consistently. This ongoing problem has been extensively disruptive to my vehicle-??s performance, safety, and emissions. The engine is also burning oil just as all other kia GDI engines. Background: I am aware that earlier models of the Kia Soul, including those equipped with the 1.6L GDI engine, were subject to a recall due to similar catalytic converter-related issues. The recall addressed potential overheating and damage to the catalytic converter, which could lead to engine failure and safety risks. While my VIN does not appear to be included in the recall, the exact issues reported in the recall have been occurring in my vehicle as well, despite repeated attempts to fix the problem. Given that my 2019 Kia Soul is exhibiting the same issues that were covered under the earlier recall, I respectfully request that recall coverage be extended to include this model year and VIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Alexandria, VA, USA

At 60000 miles the transmission started slipping dealer said it was perfect no problems around 5000 miles later it started using oil I took it to Kia and they kept putting in oil and telling me there is nothing wrong with it I took it to another mechanic and he informed me the oil was leaking into the motor the Kia dealership said that it normal for it to use oil the car was using 2 quarts of oil every time I would fill it with gas it got worse and the mechanic told me the catalytic was clogging up and it wasn-??t going to last too much longer so I had to park it the dealership kept telling me that they needed to do a test and I had to drive it more and kept putting off the test with excuses til I got to the end of the warranty which was 100000 miles it is undrivable now

- Desert Hot Springs, CA, USA

My engine is using excessive oil consumption and want to know if my gas direct injection system is covered under manufacturer or a dealer.

- Georgetown , SC, USA

I am not the original owner but after changing my oil on 10/05/24 I have had to add oil on three different times, twice I myself put oil into my car and oil change at Valvoline instant oil change and other added quart today and all between 98,219 to 99,967 mileage,

- Georgetown , SC, USA

The systems that failed while I was driving in the White Mountains of NH on [XXX] is my Kia Soul 2019 vehicle engine with 124,000 miles currently on my Kia Soul which I purchased brand new 02/2019 from a Kia dealership and some sort of vehicle belt that made my vehicle-??s car swerve on the highway as I used my car brakes. The belt slipped forward and made the vehicle swerve each time I used my brakes while driving. My vehicle is available for inspection upon request. My safety, my husband [XXX] -??s and other drivers who drove near our car drive are at significant safety risk. This is a very secluded part of [XXX] that has very little reliable cell phone towers to call road side assistance for help and nearly zero breakdown lanes to safely pull off the highway when my motor vehicle suddenly lost adequate engine power to drive while suddenly experiencing vehicle belt issues that effected my vehicle-??s braking abilities making my car-??s belt slip forward and my car to swerve as I used the vehicle-??s brakes. My vehicles engine is failing and my vehicle-??s brakes are compromised. These two issues put my husband [XXX] and I-??s physical safety at significant risk as well as other individuals physical safety at significant risk as we attempted to drive ourselves to safety on a secluded area of [XXX]. My car was towed by Adler Towing to my house and brought to Hawthorne Automotive in Franklin, NH near my homes address to be evaluated by an independent service center. It has been confirmed to have catastrophic engine failure and belt issues that need replacing. The vehicle has not been inspected by the manufacturer, police, or insurance representatives or others. My check engine light came on just prior to the failure. Hawthorne put an additive into the gas tank that cleaned a partially clogged catalytic converter shortly beforehand. The check engine light went off at that point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Franklin, NH, USA

Have been using 2-3 quarts of oil a week also lost power could not get it to run took it to the mechanic again he informed me the catalytic is going bad and as much oil as it is going through it might blow at any time

- Desert Hot Springs , CA, USA

My 2017 KIA Soul failed while going 70 on the highway, almost completely lost power. Pull over to the side of the road to check the issue. Checked the oil, and it was down to less than a quart. There was no indicator light to bring attention to this issue. Brought it into the dealership after returning home. The Soul was completely unsafe to drive due to engine knocks. Despite letting the dealership know of the Oil Lamp issue, they are still refusing to do anything about this issue, even charging me six thousand to only fix the symptoms. I wasn-??t the only person to experience this issue, moving me to make this complaint. In summary: Oil was low due to oil burning, the Soul never indicated as such, no oil pressure, completely lost power at accelerated speeds, and now the bearings in the motor are destroyed with no help from KIA company. Contact the KIA Dealership in Boardman for more information in regards to a detailed list of part failures in regards to the Soul.

- Struthers, OH, USA

My Kia 2019 soul has been giving me several problems with the engine jerking and the light coming on and then goes off and then come on I had it diagnosed several times even when I first got it and they said it was nothing wrong but I can tell it was something wrong it just like revs up or jerk or have these issues when I drive like it didn't want to pull but I kept asking and asking is something wrong with this car when I purchase it at Clay Cooley in Irving Texas they told me no they checked it out gave me a rental now I just bought that car in May of 2021 and they told me it wasn't nothing wrong the person that had it before me only had it a year and I didn't get no report on it about it but I do think it had some engine issues but they didn't give me no history of it they just say you buy it as is but I kept telling him I did not like the way the car was driving I wanted to replace it they ignored me and my calls I wanted to replace the key now I heard it is 2024 the light is still on and everywhere I went they will change my transmission in 2022 now I just got the car 2021 of me and they were saying the transmission burnt out now how can a transmission burnt out when they supposed to have checked the car when I bought it in 21 I wanted to give up this car and I wanted to replace it they never did do that. Now here it is I'm suffering with oxygen sensor and they said the Cadillac converter which wasn't the Cadillac converter cuz they said this is a new car how can it be the Cadillac converter I told him I think it was the sensor everybody saw on the cold day was not the oxygen sensor now here it is it's very bad where now I'm having issues also they was I had it checked another time where the man said I was using a lot of oil and he said the oil must be leaking and he checking it wasn't now it seems like it's leaking oil because I keep have to use six quarts of oil every 2 to 3 days I'm using oil but I don't like this car never did I ain't had it that long and I

- Plano , TX, USA