This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driving on the freeway car brakes don-??t work, first oil light blinking a very loud noise like metal scraping and all the lights turned on very dangerous situation was able to pulled over until car stopped. Kia dealer knows about all the problems car still under guaranty and they ignore the problem.
UNKNOWN Car accident in 2022 that impacted the front and driver side of the vehicle. Air bags did not deploy as it was a pretty bad accident. The light of the air bag would be on stating that it was not on and then go off completely in different situations. Never once did I receive a letters from the manufacturer stating the recall.
Kia issued recall for update to knock detection system on vehicles equipped with certain GDI engines of which my vehicle was included. Following the update I noticed my engine had begun to consume oil at an excessive rate between oil changes and took in for service at dealership. They performed an oil consumption test and returned the vehicle to me stating that it fell within the perameters of normal oil consumption but was burning oil. On 10/20/23 the vehicles knock sensor detection system went off and vehicle was dropped off at the service center. Service Advisor infomred me of the flow chart procedure for the warranty process and did an update to the knock detection system, added oil and gave me the car back. A month later the car again went into limp mode and gave a code for knock detection sensor trigger. Went into service center, bearing clearance test was performed, vehicle passed, knock sensor replaced. Car was returned to me. Exactly one month later after routine oil change, vehicle is still excessively burning oil and car goes into limp mode again. The new knock sensor has triggered and vehicle enters into limp mode on the highway. Took the vehicle to the service depatment this time with an audible knock/rattle in the engine block with noticeable movement in the motor mount to which they now state is not connected to the oil consumption issue even though the vehicle was again low on oil when system was engaged. The vehicle has been consuming oil at a high rate of speed for over a year initiating the safety mechanisms on multiple occassions with the source of the issue being unresolved by the manufactuerer despite multiple documented attempts to intiated covereage under the warranty. Knock sesnor detection system has triggered multiple times with safety protocals being bypassed and faulty engine being returned to the highways putting other vehicles at risk. Currently have a case open with both Kia USA and our local Kia Dealership.
The contact owned a 2019 Kia Soul. The contact stated that while his wife was driving at a low rate of speed, an abnormal, burning odor began to emit from the vehicle. As the odor grew stronger, the contact's wife parked and exited the vehicle. Soon after exiting the vehicle, white smoke began to emit from underneath the hood and the vehicle became engulfed in flames. The fire department was called to the scene and the fire was extinguished. No injuries were reported and a police report was filed. The vehicle parked in front of the contact's vehicle sustained damage as a result of the fire. The vehicle was towed to an unknown location through the contact's insurance. The manufacturer was notified of the failure and a case was filed. The vehicle was totaled as a result of the fire. The failure mileage was approximately 35,000.
- Philadelphia, PA, USA
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The contact owns a 2019 Kia Soul. The contact stated while driving at approximately 30-?"40 MPH, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, and the contact was informed that the vehicle was not covered under warranty. The failure mileage was 10,500.
I am burning through oil, adding approximately 1-2 qts a week. This, in addition to my regular oil changes that I do every 3-4,000 miles. I use a synthetic blend for high mileage. I was informed that the type of engine installed (Nu 2.0 GDI engine) is the reason for the car burning oil. Twice in the last 8 months, I went to get my oil changed and was informed that I had no oil. I have yet to see the oil pressure light illuminate on my dash when my oil has been that low. My oil changes average about $80 every 3 to 4000 miles. However, in addition to the cost of my oil change, I-??m having to add one to 2 quarts of oil averaging an extra $14 every week. This is starting to eat into my wallet and Kia needs to do something about their engines.
I was driving my 2019 Kia soul when I heard a noise I as I was pulling into a parking lot to park and see what was going on the car just cut off. There were no warning lights or anything on the dashboard. I called the dealership where I got the car and got no response for a week, then finally the guy who sold me the car reached out. I told him I had the car towed to my house and that I needed to get it to the dealership for service, the dealership is in a different city 30 minutes away. I was told that somebody from service would reach out to me that never happened. So, another week goes by I get the car towed it sits at the dealership for two weeks and the finally tell me the engine needs to be replaced. This is a 2019 kia soul where routine maintenance was always done on time. I was given no reason for the engine failure just told it was out of warranty and I would have to pay $11,00 to replace it.
The 2019 Kia soul is burning threw almost 2 quarts of oil a week now. It has been ran once just about to the point where there was no oil in the car. Never had a check engine light or low oil pressure light come on. The vehicle from boardman Kia.
The contact owns a 2019 Kia Soul. The contact stated that while driving at an undisclosed speed, she heard an unusual sound that came from the hood of the vehicle, and inadvertently, the smoke came from underneath the hood; however, the check engine warning lights illuminated. The contact stated that the vehicle was towed to her residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure fits the same description as a safety recall for Kia Soul engines, in which this vehicle's VIN was not included. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 80,000.
The contact owns a 2019 Kia Soul. The contact stated that the driver's and passenger-??s side rear brake lights malfunctioned and were replaced on several occasions. While replacing the brake light bulbs, the contact discovered that the light bulb sockets were charred and melted. Additionally, the vehicle had experienced excessive oil consumption. The cause of the failure was not yet determined. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 50,000.
The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The contact stated that the vehicle consumed 4 quarts of oil within 3,000 miles. The contact pulled into a service station and added two quarts of oil to the vehicle and resumed driving; however, after driving approximately 20 miles, there was a loud banging sound and there was smoke coming from the engine. The contact veered to the side of the road and noticed that there was no engine oil in the vehicle. The vehicle was towed to a friend's residence. The vehicle was then towed to the local dealer, where it was diagnosed that the engine had seized and needed to be replaced. The dealer submitted a goodwill request to the manufacturer; however, the request was denied. The vehicle was towed to a second dealer, Kia of Greer (14345 E Wade Hampton Blvd, Greer, SC 29651), where the same diagnostic information was provided. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 101,003.
1. Engine failure 2. No warnings, car started smoking and I was on the interstate driving 70 mph 3. Dealership refuses to acknowledge or take ownership 4. All insurance and dealership inspected vehicle as engine seized 5. No warnings
The contact owns a 2019 Kia Soul. The contact stated that while stopped at a traffic light, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact pulled over on the side of the road, restarted the vehicle, and the vehicle operated as designed. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The contact was informed that the vehicle was out of warranty. No further assistance was provided. The approximate failure mileage was 100,000.
This happened July 8th, 2022. I was 2 hours away from home. I was driving on the highway and the vehicle shut-off. Before the car shut off, I heard a knocking sound. I got the car started, it went a few miles, and shut off again. It did this several times. It never over -heated. The oil light and check engine light came on once after the failure, and abruptly went off. The car did not start again. My son had to push the vehicle off the highway. I did an oil check and it was extremely low. I had my car towed to the local Kia dealership. The mechanic there said my Kia Soul had a rod hanging. He also said I needed a new engine that would cost $6701.01. I was told that someone else had just brought a Kia in with the same problem. There were no warning lamps or messages prior to the failure to alert me of any engine problems like low oil or overheating.
Car began to experience knocking sounds from engine. Was told by independent mechanic it was the lifters and the vehicle was burning oil. On the way to the dealership, while driving uphill on a road with no shoulders, the vehicle started smoking and lost all power. There was a line of cars behind me and coming in the lane of opposite traffic. The vehicle would not regain any type of power to the engine to make it up any hills to a safe space. If it wasn't for a random driveway my vehicle would've likely rolled back downhill and caused a many car collision which could have seriously injured myself, my young child, and drivers in other vehicles. There is a TSB reported with this issue, but unfortunately most consumers are not notified of active TSBs. The dealership was able to replicate the problem after having it towed there. We were told it would be in excess of $5000 to repair as the engine sustained some damage. I have read of others experiencing similar situations, which could kill a passenger or driver if they lost power in a freeway or a road with no shoulder.
A D V E R T I S E M E N T S
- Indian Trial , NC, USA