The contact owns a 2019 Kia Soul. The contact stated that while the vehicle was at an independent mechanic receiving an undercoating, the independent mechanic performed an inspection of the vehicle. The contact stated that during the inspection, the independent mechanic identified that there was severe corrosion on the fuel tank straps. The contact was informed that the fuel tank straps needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The vehicle was scheduled for inspection. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was 46,200.

- Concord, NH, USA

The contact owns a 2019 Kia Soul. The contact stated while driving 70 MPH, the vehicle lost motive power and failed to accelerate above 40 MPH. The vehicle was steered into a parking lot and parked. The vehicle was restarted, and the check engine warning light was illuminated. The vehicle failed accelerate above 20 MPH. The vehicle was taken to a parts store where a handheld diagnostic machine retrieved DTC codes: P0303 and P016F. The vehicle was then towed to a dealer but was not diagnosed or repaired. The vehicle was then towed to an independent mechanic and was diagnosed, and the contact was informed that the fuel system needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.

- Fayetteville, AR, USA