Brand new car... starting having multiple problems 3 days after purchase.
1st the suspension squeaking loudly and having to be totally replaced. Then the brake making loud noise and squishy when pushed. They found that problem and the part is on back order.
Now there is ANOTHER problem where when the car is put in Reverse, it makes a popping noise and jerks in to gear. This is the worst car I have ever purchased. I have had it less than 2 months and it seems there is a new issue every week. This is so frustrating.
Lincoln Concierge looked into it, thanked me for "Being the Best Part of Lincoln" but said they will not replace this vehicle.
They said they feel that this car can be fixed and want to give the dealership a chance to get all repairs done... who cares how many times I, the "Best Part of Lincoln", have to be inconvenienced by having them try to fix everything over and over.
I have driven their loaner cars (4 different ones in less than 2 months) more than my own car... AND... none of them are what I am paying for.
The last one had a cracked windshield and looked like a can of coke exploded on the back seat.... I AM PAYING over $700 per month for that?
I want my 2014 GX 460 that I traded in for this Aviator. It had 78K miles on it and I NEVER had ANY problems at all. Whenever they picked it up for routine service, they always brought me a new GX 460 to drive until they brought mine back. That is how you treat a customer. Great customer service and very good for repeat business. I should have listened to my gut and bought another Lexus.
A D V E R T I S E M E N T S
Brand new car... starting having multiple problems 3 days after purchase.
1st the suspension squeaking loudly and having to be totally replaced. Then the brake making loud noise and squishy when pushed. They found that problem and the part is on back order.
Now there is ANOTHER problem where when the car is put in Reverse, it makes a popping noise and jerks in to gear. This is the worst car I have ever purchased. I have had it less than 2 months and it seems there is a new issue every week. This is so frustrating.
Lincoln Concierge looked into it, thanked me for "Being the Best Part of Lincoln" but said they will not replace this vehicle.
They said they feel that this car can be fixed and want to give the dealership a chance to get all repairs done... who cares how many times I, the "Best Part of Lincoln", have to be inconvenienced by having them try to fix everything over and over.
I have driven their loaner cars (4 different ones in less than 2 months) more than my own car... AND... none of them are what I am paying for. The last one had a cracked windshield and looked like a can of coke exploded on the back seat.... I AM PAYING over $700 per month for that?
I want my 2014 GX 460 that I traded in for this Aviator. It had 78K miles on it and I NEVER had ANY problems at all. Whenever they picked it up for routine service, they always brought me a new GX 460 to drive until they brought mine back. That is how you treat a customer. Great customer service and very good for repeat business. I should have listened to my gut and bought another Lexus.
I will NEVER buy another Lincoln!!!
- Gwen P., Plano, TX, US