This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Lincoln Ls. While driving at approximately 20 mph, the front driver's side lower ball joint fractured. The vehicle was towed to the contacts residence and was not taken to a dealer for further diagnosis. The failure and current mileages were 110,000.
The contact owns a 2002 Lincoln Ls. While driving approximately 65 mph on normal road conditions the vehicle accelerated without intention, and then down-shifted. The driver was able to gain control and continue operation with caution. The vehicle was taken to an authorized dealer for inspection. The technician stated the failure was contributed to the lower control arms and ball joints. The vehicle was being repaired for the malfunction. The failure and current mileages were 90,000.
Ltr re his defective 2002 Lincoln Ls, the axle broke and the wheel and the hub came off the car, would like someone to look into this defect. While driving on the garden state parkway, the left front wheel came off and the consumer was pulled into the concrete median strip. Consumer had enough experience not to hit the brake, slight acceleration and he got control of the vehicle. It took a half of mile to get the vehicle across 3 lanes of busy traffic and onto the shoulder. A passerby checked to see if the consumer was O.K. he then informed the consumer the entire wheel fell off. Approx. 30 minutes later the state trooper arrived with the wheel still attached to the hub. It crossed over 4 lanes of traffic and didn't cause an accident. Consumer was told the lower ball joint came off, went into the inside of the wheel and the axle broke. He sustained bruises but no lasting injuries. Consumer had a hold put on the repair work until Ford had a chance to look at the vehicle. The consumer service rep. Stated the consumer may want to have the dealer look at it. The consumer replied that since the dealer may be at fault, he didn't want them to look at the vehicle. Vehicle sustained damage in the amount of $8000. The wheel was being held for someone to inspect it. Someone did contact the consumer stating they were from Ford and "there is no proof that the accident was caused by a defect." The caller would leave their name or number so the consumer could return the call.
- Union, NJ, USA
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- Norman, OK, USA